Head & Shoulders Paraben-Free Green Apple Daily-Use Anti-Dandruff Shampoo and Conditioner Dual Pack - 23.4 fl oz/2ct

Thank you for your review on our Head & Shoulders Shampoo and Conditioner Dual Pack in the scent Green Apple. We are sorry to hear your hair felt dry and flakey. This is not the experience we want you to have, and we appreciate you for bringing this to our attention. Please be assured we are sharing this report with the rest of our team. There's a chance that this hair care product wasn't the correct version for your hair type. We have learned that hair can be dry if it's not conditioned enough. For better results, you could try using a richer conditioner, using a conditioning treatment 2 or 3 times a week, or using a leave-in product opposed to one that you'd rinse out. Dandruff is typically caused by a specific microbe on the scalp. While everyone has this microbe, about half of us have a sensitivity to it, leading to flaking. To effectively control flaking, it's crucial to use Head & Shoulders a minimum of 2 days a week for at least 6 weeks. We genuinely care about your satisfaction, and we are committed to addressing your concerns. We would like to gather more information on your experience if you could, please contact us at (800) 723-9569 or email us through our Contact Us page.

We do apologize for your previous experience. Because we want to ensure your comments get the attention they deserve, and we would like to make this right, if you would like to receive compensation for your purchase, please give us a call at 1-800- 723-9569. Our office hours are Monday- Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our team. Your case number will be..17150484

Thank your for taking the time to reach out so glad to hear you are enjoying the product.