Herbal Essences Travel Size Smooth Conditioner with Rose Hips & Jojoba Extracts - 3.38 fl oz: Mineral Oil-Free, Suitable for All Hair Types

Thank you for reaching about our Herbal Essences Smooth Rose Hips Shampoo and Conditioner. We are sorry to hear about your experience. This news has been so unexpected and we can only imagine how frustrating this may have been. Please know that we will be handling this with our Health and Safety team and the rest of our Herbal Essences team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. Your hair being dry is usually a sign that it just hasn't been properly conditioned and the product you used just wasn't the correct version for your hair type. For a better experience, you may need to use a shampoo and conditioner with a more hydrating formulation. We'd like to assist you further. When you have the time, please 1-855-236-3327 or email us through our Contact Us Page.

Thank you for getting in touch about our Herbal Essences Smooth Rose Hips Conditioner. We are very sorry to hear that you seemed to experience some hair loss. That's definitely not the kind of results we want our consumers to have and we're glad you brought this to us. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. Hair goes through a natural growth cycle where each hair grows, falls out, and is replaced by a new one. Combing, brushing, and shampooing can help remove hair that is about to fall out, making space for new hair to grow. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss. If you are experiencing a extensive amount of hair loss, we recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. We would like to learn more about your experience. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for your review on Herbal Essences Rose Hips Smooth Conditioner. We are sorry to hear about your experience. We want you to know we have strict controls to check the quality of our products throughout the manufacturing process so that they should reach you in the best possible condition. What you’ve described is unexpected. We are going to pass your comments along to the Quality Assurance Team. Some possible reasons for this could be if a product has been stored in extreme conditions, such as extreme heat or if the product has been stored for a long period of time or beyond the recommended shelf life. Please feel free to give us a call at 1-855-236-3327 or email us through our Contact Us page for further assistance.

Thank you for taking the time to share your thoughts about our Herbal Essences Smooth Conditioner. We sincerely apologize for what you experienced. Please know that this is not the experience we want for any of our customers. We will definitely pass this information along to our Health and Safety Team and the rest of the Herbal Essences crew. While all of our ingredients have been thoroughly evaluated for their safety and effectiveness when used as directed, we understand that some consumers may have unique sensitivities and might not be able to use certain ingredients or formulations. We recommend that you stop using the product and reach out for further assistance. Whenever you have a moment, feel free to give us a call at 1-855-236-3327 or send us an email through the Contact Us page on our website.