TP Toys UFO Climber and Den
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3.8 out of 5 stars with 43 ratings
2.6 out of 5 stars with 5 reviews
easy to setup: 3.25 out of 5
quality: 2.75 out of 5
value: 2.75 out of 5
50% would recommend
4 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
24 April, 2024Verified purchase
This company sucks
Terrible customer service. We got this for the kids for Christmas. I went to build it in April once the weather got warm enough for them to use it. Of course once nearly done building found out I was missing one screw. Which is insane. What company doesn't send an extra couple screws - especially when the product costs $300? So I contact customer service. Yes I can go to Lowe's and try to find a match, but this thing was $300! Surely they can mail me a replacement screw. So first they ask for proof of purchase and the QC code. I give them proof of purchase and they then say "sorry we can't help you because you aren't in the UK. Take it apart and return it to target." Terrible customer service. Terrible they don't include extra hardware. Just terrible all around. That plus concerns that this tent is gonna tear and we will be unable to get a warranty replacement have me seriously concerned to keep this item.
2 out of 5 stars
Thumbs down graphic, would not recommend
21 April, 2024Verified purchase
Tear in tent after 4 months
Easy to put together but have a huge hole in the tent just 4 months after purchasing it. The company usually has a 1 year warranty. However, because the company is based in the UK and I was outside Target’s return window, there was nothing I could do.
5 out of 5 stars
Thumbs up graphic, would recommend
26 January, 2023
Great Product!
This is a very cool idea and offers alot of active play for the kids!
4 out of 5 stars
Thumbs up graphic, would recommend
25 December, 2022Verified purchase
Good, but.....
Overall, I like the this climber. It is exactly what is pictured; however, putting it together was not as easy as you would think. It took my husband and I about 3 hours. The directions and parts need to be better.