Olay Cleansing & Firming Body Wash with Vitamin B3 and Collagen - Scented - 26 fl oz: Normal, Combination, Mature, Dry Skin, Whole Body

Thank you for your feedback on Olay Cleansing & Firming Body Wash with Vitamin B3 and Collagen. We are sorry to hear about your experience. We want you to know our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your report with our Quality Assurance Team. There are a couple reasons why a product might have an off odor. One is if it was stored in extreme temperatures, such as extreme heat and the other reason is if it's been stored for a long period of time or beyond the recommended shelf life. Please feel free to call us at 800-652-9261 or email us through our Contact Us page.

Thank you for getting in touch about our Olay Collagen Peptide Hydrating Body Wash. It makes us happy to hear that the product was very moisturizing and that you were also happy with it's texture. However, we are truly sorry if you were left feeling a bit nauseas. This definitely isn't the kind of experience we want or expect any of our consumers to have. We understand how frustrating this can be and that is why we want your comments to get the attention they deserve. To do just that, we'd like to gather more information from you. Please be assured that every detail provided will be reported to our Health and Safety Team and the rest of our Olay Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. Please give us a call at (800) 652-9261 or email us through our Contact Us Page so we can better assist you.

Thank you for sharing your experience with the Olay Cleansing & Firming Body Wash. We're sorry to read that the scent was so overpowering for you, as we try to include features we think everyone will love. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. Never the less, we want all of our consumers to notice a positive difference from using one of our products, and what you've described isn't something we would expect. We recommend discontinuing use of this product, and would love to discuss your experience in greater detail. Feel free to give us a call at (800) 652-9261, or send us an email from our Contact Us page!