Ella Jayne 100% Cotton Percale Cool and Crisp Deep Pocket Sheet Set

We’re sorry to hear you were disappointed. Our Luxe Cotton Percale Sheets are crafted for a crisp hotel-style feel that naturally softens with each wash. The initial texture is a hallmark of authentic percale which is cool, breathable, and structured. It’s not everyone’s preference, but it’s part of what makes them special. As for the scent, some packaging materials can retain a light odor during transit, but a gentle wash with mild detergent typically takes care of it right away. We appreciate your feedback and hope a few washes will reveal the comfort these sheets are meant to deliver.

Thank you for your feedback, and we’re sorry to hear your first impression didn’t meet expectations. Our Luxe Cotton Percale Crisp and Cool Sheets are packaged in a reusable fabric bag made from the same 100% cotton material as the sheets—this is an intentional, sustainable choice to reduce plastic waste. As for the odor you mentioned, that’s unusual and not something we typically hear. The sheets are made from natural cotton with no synthetic backing or “plastic layer” added—what you're feeling is likely just the crispness of the percale weave, which is known for its light, breathable, and slightly structured feel. Some customers who are used to heavier or sateen-style sheets might perceive this differently at first, but percale softens beautifully with a few washes. We appreciate you giving them a try, and if you’d like support with a return or to find a better fit for your preferences, feel free to reach out to us at support@ellajayne.com.