VECELO Mid-Back Swivel Ergonomic Office Chair with Adjustable Arms Mesh Lumbar Support, Gray

A: It’s not yellow — the color is a neutral beige as shown in the listing. You can also check the customer review photos for a better idea of how it looks in natural light.

A: I think it is yellowy. We just assembled it.

A: You'll need a hex wrench (Allen key) for assembly, but don't worry - we've included a simple assembly tool set with your order!

A: Hi there! Thanks for reaching out! That black knob you're asking about controls the **tilt tension** of the chair – basically how much the seat rocks back and forth when you lean. Here's how it works: Pull out the tilt adjustment lever first, then you can turn that round knob (the black cylinder in front of the gas lift) left or right to adjust how much resistance there is when you rock or recline. It adjusts the rocking range and tension to your preference. We know it can be a bit stiff to turn at first, so don't worry – that's normal! Just give it a good twist and you should be able to adjust it. Hope this helps! Let us know if you have any other questions. 😊

A: Thanks for reaching out! I understand the confusion with the different weight limits listed. For the HIGH back chair, the accurate weight capacity is between 275-300 lbs. I apologize for the inconsistency in our product description where it mentioned 500 lbs - that appears to be an error we'll get corrected. The 275-330 lbs range you saw from our brand expert is correct for this chair. The reviews mentioning a flimsy low back version are for a different model. I hope this clears things up! Let me know if you have any other questions.

A: Thank you for reaching out and sharing your experience. We’re sorry for the inconvenience. The armrests are designed with a limited range of adjustment, so unfortunately they cannot move further back. If you don’t use the armrests often, one option is to leave them off during assembly for more comfort and flexibility. We truly appreciate your feedback and will share it with our product team for future improvements.

A: Thank you for your question! To secure the wheels, simply align them with the designated holes, push them firmly into place, and make sure they snap in level. You’ll hear or feel a click from the lock tab at the back of each wheel, which means they’re properly secured.

A: Thank you for your question! This chair does not have a tilt function — it is designed for height adjustment and 360° swivel only.

A: We’re sorry for any confusion! The color may appear slightly different due to lighting or screen display variations, which can cause minor differences from the actual beige tone.

A: Great question — thanks for catching that! The recommended weight capacity for this item is 275 lbs for optimal long-term use and safety. However, it has been tested to support up to a maximum of 330 lbs. Let us know if you have any more questions — we’re happy to help!

A: Yes, the arms can indeed fold up for added convenience! Let me know if you have any other questions!