Calphalon 13" Premier Stainless Steel Wok

Hello, thank you for sharing your feedback regarding the Premier Stainless Steel 13" Wok. We’re sorry to hear that your experience did not meet your expectations. Calphalon products are designed with high-quality materials and craftsmanship to ensure even heating and long-lasting performance, and we take reports of hot spots and staining seriously. Stainless steel cookware, including our Premier line, requires proper preheating and the use of adequate cooking oils to prevent sticking and uneven heating. To help minimize hot spots and staining: Preheat the wok on medium heat for a few minutes before adding oil or food. Use oils with a high smoke point, such as canola or grapeseed oil. Avoid cooking on very high heat, which can cause sticking or discoloration. Clean promptly after use with warm water, mild dish soap, and a soft sponge; for stubborn stains, a stainless steel cleaner can restore shine. Avoid abrasive cleaners or steel wool, which can scratch the surface. Our Premier Stainless Steel collection features a bonded aluminum core to promote even heat distribution, and with proper care, it can provide excellent cooking results and durability. If you need any assistance, please reach out to us using our Contact Us form on the website https://www.calphalon.com/support/contact-us or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Calphalon Consumer Care

Hi! Thank you for sharing your feedback on the Premier Stainless Steel 13" Wok. We appreciate your insights and are here to help you get the best experience from your cookware. To enhance your cooking experience with the stainless steel wok, here are a few tips: 1. **Preheat Properly**: Ensure the wok is properly preheated before adding any ingredients. This helps create a natural nonstick surface and reduces the chances of food sticking. 2. **Use Adequate Oil**: When cooking at high heat, use a sufficient amount of oil to coat the surface of the wok. This not only prevents sticking but also enhances the flavor of your dishes. 3. **Dry Ingredients**: Make sure that the ingredients you are adding to the wok are dry. Excess moisture can cause sticking and reduce the effectiveness of the cooking process. 4. **Stir Frequently**: Stirring frequently while cooking helps distribute heat evenly and prevents food from sticking to the surface. 5. **Deglaze the Pan**: If food does stick, you can deglaze the pan by adding a small amount of liquid (like broth or water) and gently scraping the stuck bits with a wooden spoon. This can also add extra flavor to your dish. 6. **Seasoning**: Although not necessary for stainless steel, some users find that seasoning their wok can help create a more nonstick surface over time. By following these tips, you can enjoy a more seamless and enjoyable cooking experience with your Premier Stainless Steel 13" Wok. If you have any further questions or need additional assistance, please feel free to reach out to us directly via Contact Us form on our website. We are here to help and ensure you have the best possible experience with our products.