Thayers Remedies Witch Hazel Alcohol Free Toner with Rose Petal - 3 fl oz: Skin Tone Improvement, Oil Control, Pore Reduction, Hydrating
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Guests are saying
The recent reformulation of this toner has led to mixed feelings among guests, with many expressing disappointment over changes in texture, scent, and effectiveness. While some guests appreciate the gentle and hydrating properties of the toner, others have experienced dryness and breakouts. The product is praised for its pleasant rose scent and ability to cleanse the skin, making it a staple in many skincare routines. However, the desire for the original formula remains strong among loyal users.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.7 out of 5 stars with 4371 reviews
effectiveness: 4.51 out of 5
quality: 4.57 out of 5
value: 4.43 out of 5
88% would recommend
459 recommendations
1 out of 5 stars
18 March, 2026
Leaky bottle
I’ve used this toner for years and for some reason It leaks all over my dresser and it dries out my skin. Would not recommend
5 out of 5 stars
Thumbs up graphic, would recommend
11 March, 2026Verified purchase
Great Staff
Thank you so much for a great customer service, The staff’s willingness to assist me respectfully, made my visit enjoyable. they always prioritize their customers and their needs. I will always recommend everyone to go there and enjoy their shopping ❤️
1 out of 5 stars
Thumbs down graphic, would not recommend
10 March, 2026Verified purchase
horrible packaging
horrible seal- leaked all over my luggage
1 reply from ThayersConsumerCare team - 21 days ago
Hi atlanta. Thank you for reaching out to Thayers. We are sorry to hear about the experience you had with the Rose Petal Witch Hazel Toner. We would like to speak with you directly about it. Please give us a call at 888-842-9371, M- F, 9am - 5:30pm, ET and let us know you contacted us through a review. It would be helpful if you could have the product available when you call, as well as providing the agent with your username. Looking forward to speaking with you.
5 out of 5 stars
8 March, 2026Verified purchase
Great for sensitive skin
Love this toner! I have really sensitive skin and it doesn’t irritate or inflame me. It actually leaves my face feeling calmer and refreshed!
2 out of 5 stars
Thumbs up graphic, would recommend
1 March, 2026
Good Inexpensive toner, Bad Redesign
Like that it seems effective and comes in a small size bottle. Dislike the new packaging design. Taking away from the historical style design and giving it a generic label filled with negative space cheapens the brand and obliterates the brand identity. Bring back the old label design!
1 out of 5 stars
18 February, 2026Verified purchase
(no review title)
Haven’t had acne in years. Started using this product after 3 days I have several pimples. Back to using CeraVe products.
1 reply from ThayersConsumerCare team - 1 month ago
Hi Jennifer. Thank you for reaching out to Thayers. We are sorry to hear about the experience you had with the Rose Petal Witch Hazel Toner. We would like to speak with you directly about it. Please give us a call at 888-842-9371, M- F, 9am - 5:30pm, ET and let us know you contacted us through a review. It would be helpful if you could have the product available when you call, as well as providing the agent with your username. Looking forward to speaking with you.
5 out of 5 stars
Thumbs up graphic, would recommend
13 January, 2026Verified purchase
(no review title)
I love this toner. I have helped my skin feel soft and even helped my pores shrink. I have dry to normal skin.
3 out of 5 stars
11 January, 2026Verified purchase
(no review title)
Smells great but makes my face itch.
1 reply from ThayersConsumerCare team - 3 months ago
Hello modest1! We are very sorry to hear about your experience with our Natural Remedies Witch Hazel Alcohol Free Toner. We would like to speak to you directly about this. Please give us a call at 1-888-842-9371 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to hearing from you!
1 out of 5 stars
2 January, 2026Verified purchase
Would not buy again
Broke my forehead out better off buying unscented but just off this brand alone breaking out my face I highly doubt I’ll purchase an unscented one just go with a different brand
1 reply from ThayersConsumerCare team - 3 months ago
Hi there! We are so sorry to hear about your experience with our Witch Hazel Toner in Rose Petal. We know how frustrating it can be when a product does not perform as expected. We would like to speak with you directly about it. Our Customer Service hours of operation are Monday – Friday, 9 AM – 5:30 PM (ET) at 1-800-322-2036. It would be helpful if you had the product available when you call. We look forward to speaking with you!
5 out of 5 stars
Thumbs up graphic, would recommend
1 January, 2026Verified purchase
Go to Toner
My go to toner because its alcohol free. It removes all the dirt that your face cleanser leaves behind. I use it before face serums and moisturizer.
5 out of 5 stars
28 December, 2025Verified purchase
(no review title)
I love it
5 out of 5 stars
Thumbs up graphic, would recommend
9 December, 2025
(no review title)
Love each of these products that I ordered
5 out of 5 stars
7 December, 2025Verified purchase
Keep my skin hydrated
Love this toner. Keeps me hydrated & it doen't irritate my skin. I use it after shower, helps my skin not feeling tight.
2 out of 5 stars
Thumbs down graphic, would not recommend
3 December, 2025Verified purchase
Formula Changed
Thayers claims this was just a packaging change, but that is not true. The formula of this item has changed. See attached photos with the new bottle on the left, and old bottle on the right. Additional junk ingredients, including fragrance, have been added to this product. Read further down the label, and you will see that Thayers is now owned by L’Oreal, who must have finally ran out of the old inventory, and replaced it with a newer, cheaper formula.
1 reply from ThayersConsumerCare team - 3 months ago
Hi there, Temperance! It is possible minor changes were made to the product formula; however, the performance should meet or exceed previous results and may not be noticeable. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always accurate. We hope this helps!
5 out of 5 stars
Thumbs up graphic, would recommend
24 November, 2025Verified purchase
(no review title)
I have ordered and reordered this many times ! It has a slight ruse scent and did a good job of toning
1 out of 5 stars
Thumbs down graphic, would not recommend
19 November, 2025
NOT THE ORIGINAL FORMULA
Not the same formula… Even though they claim it was just the look of the bottle that changed. I won’t buy from a company that blatantly lies.
1 reply from ThayersConsumerCare team - 4 months ago
Hello MamaX6! Thank you for sharing your candid feedback regarding our Natural Remedies Witch Hazel Alcohol Free Toner with Rose Petal. We understand your concern and disappointment, especially when you perceive a difference in the product's formula despite our communications. We want to assure you that our commitment to providing the highest quality products and maintaining the trust of our valued customers is paramount. We continuously strive for transparency in all our updates. We genuinely appreciate you bringing your experience to our attention, as it helps us to understand our customers' perceptions and ensures we uphold our standards.
5 out of 5 stars
Thumbs up graphic, would recommend
30 October, 2025Verified purchase
Must Have!
Great product and very effective. I buy this on a continual basis.
5 out of 5 stars
Thumbs up graphic, would recommend
15 October, 2025Verified purchase
Best toner for tween
Bought a sample bottle for $3.99. And it works like a charm.
5 out of 5 stars
Thumbs up graphic, would recommend
12 October, 2025Verified purchase
Great Toner
I use this after I cleanse my face, a couple times daily. I added a spray lid and mist it on my face. Very refreshing and rose smell is pleasant.
1 out of 5 stars
Thumbs down graphic, would not recommend
23 September, 2025Verified purchase
They can't handle packaging it to ship
Target doesn't care enough to properly package its products for shipping.
1 reply from ThayersConsumerCare team - 6 months ago
Hi Jill! Thanks for reaching out to us regarding Thayers Witch Hazel Alcohol Free Toner with Rose Petal. We're sorry to hear this regarding Target. Please contact them for compensation/replacement if you have received a damaged product. We will forward your comments to our teams.