tonies Ms. Rachel Toniebox 2 Starter Set - Cloud Pink
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WARNING: choking hazard - small parts. Not for children under 3 yrs.
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Guests are saying
The Toniebox 2 has captured the hearts of many young guests with its engaging audio stories and songs, particularly the Ms. Rachel figurine. However, numerous guests have reported reliability issues, with many units failing shortly after purchase. While the design and features are appreciated, the product's performance has left some guests feeling frustrated. Overall, it offers a unique screen-free entertainment option for toddlers, but potential buyers should be aware of the mixed experiences reported.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.3 out of 5 stars with 129 reviews
broad age appeal: 3.98 out of 5
educational value: 3.92 out of 5
length of play: 3.52 out of 5
quality: 2.85 out of 5
value: 2.79 out of 5
39% would recommend
58 recommendations
5 out of 5 stars
23 May, 2026Verified purchase
(no review title)
Our new favorite!!
5 out of 5 stars
25 April, 2026Verified purchase
Love Ms. Rachel
My baby loves the Ms. Rachel tonie! Full of sweet songs and learning for young children that keeps her engaged.
5 out of 5 stars
Thumbs up graphic, would recommend
21 April, 2026
LOVE it! Way more interactive
Ours works great! No issues at all. We love the play button!
1 out of 5 stars
Thumbs down graphic, would not recommend
13 April, 2026
Horrible!
As a first-time customer, I purchased this product after my daughter became very interested in it while playing with her cousin’s. I bought a Toniebox along with three figurines, expecting a high-quality experience. Unfortunately, the initial unit stopped working after the battery drained and would not recharge. I exchanged it for a replacement, but the second unit also failed after its first use. The audio quality was poor, with noticeable static and muffled sound. This has been a frustrating experience, especially as my toddler was very excited about the product. While I appreciate the concept and design, the repeated performance issues have been disappointing. At this point, I am unsure whether to attempt another replacement or request a refund. Overall, I really like the idea of the product, but the reliability concerns have significantly impacted my experience.
1 reply from tonies® US team - 2 months ago
Hi Indi, thank you for your feedback. Our team would be more than happy to take a look into this for you. Please reach out to our team and we will assist: support.tonies.com/hc/en-us/requests/new
1 out of 5 stars
Thumbs down graphic, would not recommend
6 April, 2026Verified purchase
Do not buy!
That's so crazy, all the negative reviews, because the exact same thing just happened with our box. We purchased at Christmas and today is just died. The ears don't work, it won't charge, it's just dead & useless. Luckily, we can still return it and we will stick with our Gen1 boxes.
1 out of 5 stars
Thumbs down graphic, would not recommend
24 March, 2026Verified purchase
Tonie box 2 isn't an "upgrade"
Tonie box 2 isn't an upgrade from the first box. I've tried 2 different boxes now, first one stopped charging/working within a month. The second one didn't work straight out of the box. It's a known issue to Tonie for a while now, but zero resolution. Disappointed. I'm done trying the new box, I'll stick with the one that actually works.
1 reply from tonies® US team - 2 months ago
Hi there, We are sorry to hear that your Toniebox 2 is giving you some troubles. Our technical team would love to be able to assist with your Toniebox 2. We recommend following the link to submit a helpdesk ticket: https://support.tonies.com/hc/en-us/requests/new
5 out of 5 stars
Thumbs up graphic, would recommend
15 March, 2026
(no review title)
Love the newly designed Tonie. It connects much easier to WiFi and new Tonies. Sad there is not a headphone jack but considering this is why our original box stopped working after 2 years, so we are happy to see this modification. We hope this one lasts!
2 out of 5 stars
Thumbs down graphic, would not recommend
18 February, 2026Verified purchase
So much potential
My daughter loves this but unfortunately, the ears don’t function after a couple of months! So disappointing and upsetting
1 reply from tonies® US team - 3 months ago
Hi Angel, We are sorry to hear that your Toniebox 2 is giving you some troubles. Our technical team would love to be able to assist with your Toniebox 2. We recommend following the link to submit a helpdesk ticket: https://support.tonies.com/hc/en-us/requests/new
3 out of 5 stars
12 February, 2026
Does not have charge port
Ours seems to be working just fine. I didnt see anything in the instructions about if you hit the sides of the tonie you can go back or forwards on which song or story your on. Most frustrating is this does not come with the port to plug the charger in. I think enough money is spent to where this very necessary item to use the tonie, doesn't come with it, and then its so specific about watts and the type of charger, it makes you worried about causing fire if you dont have the right one. Just supply it!
1 reply from tonies® US team - 3 months ago
Hi Kristin! Thank you so much for the feedback. We are glad to hear your Ms. Rachel set is working well, but we truly apologize for the frustration regarding the charging setup and the hidden features! To clarify, the Toniebox 2 uses a USB-C charging cable (included in the box), which is the new universal standard. While we provide the cable, we don't include the wall brick to help reduce electronic waste, but you can safely use any standard 5V USB power adapter (like the one for a phone or tablet).
1 out of 5 stars
Thumbs down graphic, would not recommend
10 February, 2026Verified purchase
Don't recommend!
DON’T RECOMMEND!! Something seems to be wrong with this product. Purchased one at Christmas and it suddenly stopped working after 2 days-wouldn’t charge or turn on. I replaced it and the replacement stopped working after 2 weeks or so. Very bummed.
1 reply from tonies® US team - 3 months ago
Hi Caroline, that’s certainly not the experience we want for you. A Toniebox should be ready to go whenever inspiration strikes! Let’s figure out why yours is losing steam. Head over to our support portal, and we’ll dig into the battery diagnostics with you: support.tonies.com/hc/en-us/requests/new
1 out of 5 stars
Thumbs down graphic, would not recommend
1 February, 2026Verified purchase
Do not buy, will not work
Do not buy a tonie box 2, the majority of units are broken and the companies customer service is just a poorly functioning ai that provides no resolution. Our broken device has caused endless grief and frustration for our toddler. This compact is absolutely appalling.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 January, 2026Verified purchase
Terrible quality
I bought this Toniebox 2 for my daughter for Christmas. However, it has malfunctioned twice within one month. The first time, it would not power on and now, the light is stuck on and no Tonies work. I am currently waiting for the battery to run out so the light turns off. My daughter loved the Toniebox, and the concept is great but after these repeated issues, I am very disappointed and frustrated. This appears to be a defective unit, and a replacement should be provided, or a full refund, as this version seems to have multiple reported issues. I would not recommend buying this product.
1 reply from tonies® US team - 4 months ago
Hi Susana, Uh oh, sounds like your Toniebox 2 is being a little stubborn about turning off! Don’t worry, we’ll help fix that. Our support team can take a look and get you back to tonies time fast: support.tonies.com/hc/en-us/requests/new.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 January, 2026Verified purchase
not the best for the $
On the 2nd day it started screeching while the tonies were playing. The whole thing sounds like a scratched up DVD. Its horrible this thing isnt cheap for that to be constantly happening. I’ve had it for over a month now and it’s still doing it
1 reply from tonies® US team - 4 months ago
Hi There, Thanks for letting us know about the sound issue with your Toniebox 2. We’re happy to check what’s going on and make sure it’s working like new again. Just reach out to our team here: support.tonies.com/hc/en-us/requests/new.
1 out of 5 stars
25 January, 2026Verified purchase
(no review title)
Do not buy this!!! I bought it in October and it stopped working and skips. I pray they will let me return it without packaging
1 reply from tonies® US team - 4 months ago
Hi Jay, We're really sorry your Toniebox 2 isn’t working as expected. We know how important story time is, and we’d love to help get things working again. You can reach our team here so we can take a closer look: support.tonies.com/hc/en-us/requests/new.
1 out of 5 stars
Thumbs down graphic, would not recommend
20 January, 2026Verified purchase
(no review title)
Second Tonie Box 2 that won't work! Back to target for another refund and hopefully buy a 3rd one that will work! For $140 this is junk.
1 reply from tonies® US team - 3 months ago
Hi Alexis, I’m sorry to hear your Toniebox 2 is having some struggles. We’d be more than happy to investigate this further and ensure a resolution for you. Please share the details with our specialists at the link below, and we’ll take it from there: support.tonies.com/hc/en-us/requests/new
1 out of 5 stars
20 January, 2026Verified purchase
(no review title)
Stopped working after a month. Read other reviews. Buy the first Tonie.
1 out of 5 stars
Thumbs down graphic, would not recommend
18 January, 2026
(no review title)
We have now gone through two Ms. Commie tonieboxes and like the other recent reviews, they both stopped working within a week or two. The box will eventually stop charging - we tried different cords, outlets, and everything in between. So the problem is with the product. Our older daughter has an older/classic TonieBox that we will be switching to for our youngest.
1 reply from tonies® US team - 3 months ago
Hi Cody, We are sorry to hear that your Toniebox 2 is giving you some troubles. Our technical team would love to be able to assist with your Toniebox 2. We recommend following the link to submit a helpdesk ticket: https://support.tonies.com/hc/en-us/requests/new
1 out of 5 stars
18 January, 2026Verified purchase
(no review title)
I am on my way to the store to return it. We have had it for maybe two weeks and it stopped working. No troubleshooting has helped. No idea.
1 out of 5 stars
Thumbs down graphic, would not recommend
17 January, 2026Verified purchase
DO NOT BUY
This this is absolutely terrible! Freezes all the time and I’m always resetting it. And the WiFi connectivity was another nightmare. It took FOREVER to connect. Don’t waste your time with this thing.
1 out of 5 stars
Thumbs down graphic, would not recommend
15 January, 2026Verified purchase
DO NOT BUY.
DO NOT BUY. Doesn’t work and tonie customer support doesn’t respond to you. Signed a frustrated mom to a frustrated toddler.