10.1" HD Wifi Carver Gravel- Digital Photo Frame by Aura

A: Hi, thanks for reaching out about 10.1" HD Wifi Carver Gravel- Digital Photo Frame by Aura The Aura Carver Gravel is a premium, cloud-based frame, but it is likely not the right choice if you want to avoid WiFi or apps. The Aura Carver does not have a USB port or an SD/microSD card slot for photo playback. It is designed specifically to be "cord-free" and "card-free," relying entirely on internal storage that syncs via the cloud. The frame requires a constant WiFi connection to receive new photos and even to display your existing library reliably. While it can cache some photos to stay running during a brief internet outage, it is not designed to function as a permanent offline device. You cannot set up the frame using just the device itself. You must use the free Aura app (iOS or Android) to connect the frame to your WiFi and link it to your account. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about 10.1" HD Wifi Carver Gravel- Digital Photo Frame by Aura We apologize for the issue you are experiencing and have a few suggestions that may help: Aura frames intentionally play videos silently by default to avoid unexpected noise. You will have to manually activate the sound on a video. You can do this when a video is displayed on the frame, tap the interactive touch bar (the narrow, raised strip on top of the frame). This should activate the sound for that specific video. After tapping, hold the touch bar until the menu pops up. This will allow you to adjust the volume. Make sure the volume isn't set to "0." The frame remembers the volume setting for the next time you play a video. Also, please ensure the volume isn't muted or set extremely low within the Aura app itself. If you still have trouble you will want to give this a restart by unplugging the power cord from the back of the frame, wait for 30 seconds (this is important for a full reset), and then plug the power cord back in. Allow the frame a few minutes to fully boot up and reconnect to Wi-Fi If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about 10.1" HD Wifi Carver Gravel- Digital Photo Frame by Aura No, the Aura Carver digital photo frame cannot be hung up with no wires plugged into it, as it requires continuous power and a Wi-Fi connection to operate. The frame does not have a battery and needs to be plugged into an outlet at all times, though it can be mounted on a wall with the power cord concealed for a cleaner look. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about 10.1" HD Wifi Carver Gravel- Digital Photo Frame by Aura To upload photos to your Aura Carver frame, download the free Aura Frames app on your smartphone, select your frame, and tap "Add Photos" or "Add Videos" to choose pictures from your device's gallery. You can also upload photos from a computer by visiting the Aura web uploader or invite others through the app to share their own photos to your frame. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thank you for reaching out about 10.1" HD Wifi Carver Gravel- Digital Photo Frame by Aura. No, the 10.1" HD Wifi Carver Digital Photo Frame by Aura cannot run a 35-minute-long video. Aura frames limit video playback to 30 seconds. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.