Hey there! Thank you for sharing your thoughts, we truly appreciate your honest feedback. We're glad to hear you love the unique and stylish design of the Bose x Kendra Scott Ultra Open Earbuds. These earbuds are designed to offer a blend of open-ear innovation, immersive sound, and all-day comfort. Their cuff-like fit helps keep you aware of your surroundings while delivering personal audio through our OpenAudio technology. Regarding the call quality concerns, one common factor that can affect microphone performance is the positioning of the earbuds. If they’re not seated properly, it may impact how clearly your voice is picked up. To help with the microphone issue, please check out this helpful guide: https://bose.life/3Jlrhg5 We hope the troubleshooting guide will help you get the best possible performance from your Bose Ultra Open earbuds Sophie - Bose Customer Support

Thanks so much for sharing your experience! We're glad to hear the comfort and battery life are working well for you, especially since finding a good fit with glasses can be a challenge. The Bose Ultra Open Earbuds offer up to 7 hours of play time and up to 48 hours of standby time (when not playing audio), which makes them a great companion for all-day use. If you're experiencing Bluetooth disconnection issues, we recommend trying the troubleshooting steps outlined in the link below: http://bose.life/479fWHL NJ - Customer Support

Hi Jorge, thank you for sharing your experience, and we're really sorry to hear about the damage to your charging case due to water exposure. While the earbuds are designed with some level of water resistance, the charging case is not waterproof and may be vulnerable to moisture damage. We appreciate your feedback and will pass it along to our product team as we continue to improve durability in future designs. We recommend reaching out to our support team to assist you further. http://bose.life/43hgkTs Daisy - Bose Customer Support

Thank you for sharing your thoughts! The Ultra Open Earbuds offer a brilliant blend of innovative open-ear design, exceptional audio quality, and all-day comfort. With a cuff-like fit, they keep your ears open to the world around you, while OpenAudio technology delivers rich, private sound just for you. If there's anything we can assist you with, please feel free to reach out. You can reach us through this link: http://bose.life/globalsupport Jelyn - Customer Support

Hey there! Thanks for sharing your feedback. We're sorry to hear the connection issue has been so frustrating, especially when using your iPhone. Bluetooth connectivity problems can sometimes stem from multiple devices being paired at once, especially if their Bluetooth settings are all turned on. One helpful step is to clear your earbuds’ memory, which can often resolve these kinds of issues. You can check out this troubleshooting guide: https://bose.life/4o1E6vi for detailed instructions. Hope this helps you enjoy the best experience with your product. Sophie - Customer Support

Hi Jim, thanks for reaching out. Unlike traditional in-ear or over-ear headphones, the Ultra Open Earbuds are designed with an open-ear fit that rests just outside your ear canal. This allows ambient sounds, like traffic, conversations, or background noise, to come through naturally. Because of this design, they aren’t intended for loud or noisy environments and may sound quieter compared to closed-style headphones that offer deeper isolation. If you're looking for a more immersive experience with stronger bass and noise cancellation, the QuietComfort Ultra Earbuds or QuietComfort over-ear headphones might be a better fit for your lifestyle. We truly appreciate your feedback, it helps others understand what to expect and helps us continue improving. Gem - Customer Support