Crest 3D White Advanced Teeth Whitening Arctic Fresh Toothpaste - 3.3oz

Thanks for sharing your concerns. We're glad you reached out, and we're happy to explain what you may be noticing. Our toothpaste tube might seem not full due to air pockets, but we want to assure you that our containers are filled by weight to make certain the full labeled amount of product is inside. The main reason for the air pockets is that the product is filled into the tube via the open crimped end, which needs to be sealed afterwards. The airspace ensures that the product is not in contact with the crimp during this sealing process. There is no air pressed into the product intentionally, however, when you squeeze the product out of the tube, the air is mixed into the product, forming air pockets. If you have further questions or concerns, we'll be happy to further assist you. Just give our Crest Team a call at 1-800-492-7378 from 9AM -- 6PM EST Monday – Friday.

Thank you for letting us know. We understand how upsetting this must be, and we’re sorry that the toothpaste you purchased to maintain a healthy and bright smile caused your mouth and lips to feel numb. Please be assured that all our toothpastes are thoroughly evaluated to ensure they are safe when used as directed. Your comfort and safety are our top priority, and we recommend you discontinue use of the product. We’ll share your comments with our Health & Safety Team. We want to learn more so we can assist you better. Please get in touch with us at (800) 492-7378.

We’re sorry you didn’t get the whitening results you hoped for when using Crest 3D White Arctic Fresh Teeth Whitening Toothpaste, and we'd like to help. There are different kinds of whitening when it comes to oral care products. Most toothpastes work to remove the stains on the surface of the teeth, known as extrinsic stains. However, stains can also get trapped below the enamel surface, called intrinsic stains, which are harder to remove with a whitening toothpaste. We have many quality and safety checks to ensure our products are safe to use as directed and reach you in top condition. If you continue to experience headaches while using the toothpaste, we recommend discontinuing the use of the toothpaste. So we can learn more about your experience and help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.

Thank you for sharing this with us. Our Crest products are put through rigorous quality checks to ensure they are filled to the weight stated on the tube, and wouldn't expect it to be underfilled. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 492-7378.