Crest 3D White Brilliance Vibrant Whitening Toothpaste - Peppermint - 2.4oz

Kimberly, we hope your grandchild enjoys this toothpaste! If you have any questions, please call us at (800) 492-7378.

We're incredibly sorry to hear about this. Normally, a brighter smile can be achieved with this toothpaste due to it removing surface stains. However, sometimes, there are stains below the surface of the teeth where toothpaste can't reach. Our Whitestrips may be what you need for a whiter teeth, but we'd love to connect first and help. Please call us at (800) 492-7378.

There's nothing more important to us than the safety and satisfaction of our users, so we're truly sorry to hear about this, and we hope you're feeling better. We do extensive quality and safety testing to ensure all ingredients are listed on the package, and that they are safe to use. Because you had this experience, we ask that you please discontinue using it and seek medical attention if you have not done so already. Based on your picture, it could be possible that that toothpaste you're holding up is actually for our Crest 3D White Brilliance Hydrogen Peroxide Teeth Whitening, Anticavity Fluoride Toothpaste. This toothpaste has the exact ingredients as what you have pictured. Our Crest 3D White Brilliance Vibrant Peppermint Teeth Whitening, Anticavity Fluoride Toothpaste, which you wrote your review for, doesn't actually contain Hydrogen Peroxide. Regardless, this isn't something we take lightly, and we'd like to make a detailed report to our Quality and Safety Teams. Please call us at (800) 492-7378.

We're disappointed to hear you didn't see the great whitening results as expected. In some cases stubborn stains may need additional treatment, so we'd be happy to help find the best fit for your smile. So we can assist you, we ask that you give our team a call at (800) 492-7378.

Your health and safety are most important to us, and we're sorry to hear this is happening to you. Our whitening toothpaste undergoes extensive testing and consumer monitors to deliver a high-quality product our consumers will love and trust. However, we understand some flavor oils, surfactants/foaming agents, tartar control agents, and abrasives all have some potential to irritate. While all of our products are safe and effective, some people may not tolerate a particular formulation, and if irritation persists or becomes uncomfortable, discontinue use and consult with your dentist. Your dentist may recommend an alternate version such as a sensitivity product. We're sharing your report with the Safety Team and want to assist further with this experience. Please call us when you can at 1-800-492-7378, M - F, 9 am to 6 pm EST.

We're sorry to hear that you feel this way. We can assure you that a lot of thought goes into our toothpastes. However, we certainly understand that preferences can vary, and we'll be sure to share your feedback with our team. To learn more about the ingredients we use, we suggest searching for our products on the Smart Label website. It also may be helpful to know that all of our Crest Gum Detoxify, Gum & Enamel Repair, and Gum & Sensitivity formulas do not contain colored dyes such as red, blue, and green, so we suggest giving one of these toothpastes a try, if you haven't already. If you'd like any further assistance, please give us a call at (800) 492-7378.