Crest 3D White Professional Enamel Protection Toothpaste - 3.9oz

Kats, we're sorry to learn you didn't get the whitening results you were hoping for, and want to help. There are different kinds of whitening when it comes to oral care products. Most toothpastes work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains, which are harder to remove with a whitening toothpaste. So that we can help you further, please give us a call at (800) 492-7378.

Thanks for asking about your toothpaste pump. The product you’ve tagged in your review, Crest 3D White Brilliance Pro Enamel Protect Toothpaste, isn’t packed in a pump variant, so we’re wondering if you’re talking about Crest 3D White Deep Stain Remover Toothpaste, which does have this style of packaging. We’re glad to help you get the best results from any purchase, and hope you’ll call us any Monday-Friday for further help with your concern. Calls are answered between 9 AM and 6 PM, EST, at 1 (800) 492-7378.

Mel, there's nothing more important to us than your safety and ensuring you have a bright brushing experience. We're incredibly sorry to hear that this happened, but know this isn't something we expect with our many safety checks and when using our toothpaste as directed. Because of this, we ask that you discontinue using the toothpaste and give us a call so we can make a detailed report to our team and help. Please call us at (800) 492-7378.

We're sorry to hear that the Crest 3D White Professional Toothpaste did not noticeably whiten your teeth, and we're happy to help you. That's fantastic that it was gentle for your sensitive teeth. There are different kinds of whitening when it comes to oral care products. Most toothpaste and rinse products work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains. The peroxide in our Crest Whitestrips products travels thru enamel to bleach these stains. The result is a more dramatic color change of the tooth than you would expect to get from using a whitening toothpaste or rinse. Each person has their own goal of the level of whitening they’d like to achieve, and we're happy to help you and answer your questions if you give us a call at (800) 566-7252.

We take pride in offering our consumers quality products, and we can understand the frustration with the label flaking off the tube, Rose. All of our products go through extensive testing to ensure they reach you in perfect condition, and this is not the experience we would want for you. We would love a chance to learn more about your recent use of our Crest 3D White Professional Enamel Protection Toothpaste, so we are better able to assist you as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 492-7378.