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Q: My daughter’s brand new water bottle purchased two days ago tipped over on her desk and now the top won’t close. Any suggestions?
A: Hello from Ello! It sounds like you might have a latch issue with your Pop and Fill Bottle. You can reach out to us at support@elloproducts.com, and we will be happy to send you a new lid! Pop and Fill lid replacements are also available for purchase on our website. https://www.elloproducts.com/products/replacement-lid-pop-fill-stainless-steel-water-bottle?_pos=2&_psq=pop&_ss=e&_v=1.0
submitted byEllo Customer Support - 5 days agoBrand expert
Q: Was this supposed to come with a straw? Mine does not have a straw and some images appear to have one.
A: Hello from Ello! Our Pop and Fill Bottle is designed for use with an internal straw. You can purchase a compatible replacement set at the link below, or reach out to us at support@elloproducts.com, and we'd be happy to send some your way! https://www.elloproducts.com/products/replacement-straws-set-of-6?_pos=4&_psq=straw&_ss=e&_v=1.0
submitted byEllo Customer Support - 5 days agoBrand expert
Q: Is the sip spout silicone or plastic?
A: Hello from Ello! Our spouts are made from BPA-Free Silicone!
submitted byEllo Customer Support - 19 days agoBrand expert
Q: Why does my water come out of the very small air hole?
A: Hello from Ello! It sounds like you might have a defect in the umbrella valve on your lid. If you reach out to us at support@elloproducts.com, we'd be happy to send you a new one!
submitted byEllo Customer Support - 30 days agoBrand expert
Q: Why when I drink the water come out of the air hole ?
A: Hello from Ello! It sounds like you might have a defect in the umbrella valve on your lid. If you reach out to us at support@elloproducts.com, we'd be happy to send you a new one!
submitted byEllo Customer Support - 30 days agoBrand expert
Q: How heavy is the 32 oz when full? Could a child carry it easily?
A: Hello from Ello! When filled with water, the 32 oz Pop & Fill bottle weighs about 3 lbs. While older kids may be able to carry it comfortably, it might feel a bit heavy for younger children—especially when fully filled. If you're shopping for a child, you might consider a smaller size for easier handling!
submitted byEllo Customer Support - 1 month agoBrand expert