Google 2nd Generation Battery Powered Nest Protect Detectors

Hi Caffy, thanks for sharing the details of your feedback about the Nest Protect. We’re sorry to hear that you came across this Pathlight feature issue. We have tested Nest Protect's light brightness range to ensure the best performance while preserving battery life. The default setting is bright enough to light your way in the dark without draining the batteries quickly. Changing the brightness will affect its battery life. Nest Protect’s long-life LEDs have been rated to exceed the product lifetime (7 years for 1st gen Nest Protect, 10 years for 2nd gen), so Pathlight should work for as long as your Nest Protect does. To change settings: - Tap the Settings Nest settings icon on the Nest app home screen. - Scroll down and select the Nest Protect that you want to change settings for. - If you want to change Pathlight brightness, select Brightness. Then choose Low, Medium, or High. If you want to switch Pathlight on or off, Select Nest Sense, then select Pathlight. You can then set Pathlight to On or Off. If you have a wired Nest Protect, you can also choose Always On. Important: The brightness and on/off settings you choose will also affect the Nightly Promise light. However, even if the light is set to off, your Nest Protect will continue to test itself and the Nest app will let you know if everything is OK or if there's a problem. - Changes to Nest Protect’s Pathlight settings will take effect within a day for a battery-powered Nest Protect and within an hour for a wired Nest Protect. A clock icon in the app indicates the pending change. - To update Pathlight settings immediately, press the button on your Nest Protect once. We’re always here to help improve your experience and you’ll find us available through our support channels here: https://support.google.com/googlenest/gethelp

Hi Zach, we appreciate your feedback on your Nest Protect. We can see that you're experiencing some difficulties with your Nest Protect. We'd like to know more so we can better assist you with your concern. Please contact us on our Google Help page and let our support specialists help you with your device. You can reach us on our help page here: https://support.google.com/googlenest/gethelp

Hi Salee, thanks for posting a review. We’re sorry to hear that Nest Protect didn’t meet your expectations. Nest Protect can be silenced through the Nest App and by pressing the device button. Here’s how you can silence your Nest Protect using the app: - Tap or swipe the alert to view its details. - If it’s safe, walk over to Nest Protect. You'll only be able to use App Silence when you're within a few feet of the Nest Protect that originally sounded the alarm. Make sure you've checked conditions in the room before silencing. - Tap the yellow Silence button. If you’re out of range or if the smoke level is too high, the button will be red, indicating the alarm can’t be silenced with the Nest app. - Tap and hold the large button. We understand that it would be easier if all your Google devices would be in one app. Our engineers and developers are always working with the integration to meet our customer’s expectations. In the meantime, we hope you will keep enjoying your Nest Protects since they provide you with one of the most reliable smoke and Carbon Monoxide detectors in the market. If you need assistance, you can always reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi Psylacus, thanks for sharing your feedback. We understand that it would be easier if your Nest Protect would be in one app together with your other Google devices. Nest Protect isn’t yet available in the Google Home app, and our engineers and developers are always working with the integration. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices. In the mean time, we hope you will keep enjoying your Nest Protects since they provide you with one of the most reliable smoke and Carbon Monoxide detectors in the market. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi Bonnie, thanks for posting your feedback on Nest Protect. We’re sorry to hear of your disappointment that it doesn’t work with the Google Home app, and with your thermostat. While Google Home app provides you with a lot of benefits, all controls and information for your Nest Protect can be found in the Nest App. We’re always listening to our customers’ feedback, and our team is continuously working on a more seamless solution. We appreciate your patience as we create a better experience. Also, Emergency Shutoff lets Google Nest Protect tell your Nest thermostat that there’s an emergency in your home. During an Emergency Alarm caused by carbon monoxide (CO), the Nest thermostat can shut off your heating system for safety if it uses fossil fuels (such as gas or oil). During a smoke Emergency Alarm, the thermostat can also shut off fan-based systems to prevent the smoke from spreading further. Please visit this link to learn more how it works: https://support.google.com/googlenest/answer/9245889 We’re always here to help, and you can always contact us at Google Nest Help page for any concerns about the Nest Protect and its features: https://support.google.com/googlenest/gethelp