Madison - 2 months ago, Verified purchaser
I needed to replace my old hair dryer when it melted, and this one has great reviews. Unfortunately, it's unusable for me. I have long curly hair, and I use an attachable diffuser. Even with the diffuser and the dryer on the lowest speed setting, it blows all my hair out of the diffuser barrel unless I hold it directly on my scalp - which is a bad idea regardless if you have sensitive scalp. It also sucks my hair into the back vent unless I'm very careful. My old dryer never did this, and I've had to cut portions of my hair twice now. Since then, I've had to stop using it. If you have longer curly hair, try to find a dryer that has two finer mesh filters. The mesh holes on this dryer's filters are square and hexagon shaped respectively, and the outer hexagon filter is domed. It seems like the combination of these designs doesn't do much to protect from catching your hair in the fan. Lastly, the metal plating has flaked off the nozzle and handle. Like I said, I've only used it twice. I'm sure this dryer is great for blowouts, but if you have long curly hair, do yourself a favor and keep looking.
1 reply from Conair's Answers Team team - 2 months ago
We are sorry to hear about your experience with your dryer. Conair is committed to providing the highest quality products and customer satisfaction. We would like to work with you to identify and resolve any potential issues. Please contact us at 1-833-CONAIR5 (1-833-266-2475) or via email to firstname.lastname@example.org at your convenience so that we can get more information to help solve the problem or we may also be able to provide you with a prepaid label so you can send the item back to us. This may also include replacing the item at no charge to you or providing a discount on a future item. If you email us, please use the subject line ‘Conair Review’.