MONDAY MOISTURE Conditioner - 12 fl oz

Hi Carolina, thank you for taking the time to reach out. We consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned, we’d recommend you stop using MONDAY and revert to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally, when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medications. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. Nevertheless, in this case, we’re sorry to say perhaps MONDAY isn’t quite right for your hair as it sounds like you’re in need of an extra deep clean shampoo. We’ve tried to formulate our products for as many hair types as possible but know – as with any beauty product – this won’t always mean it’s right for everyone. Once again, thank you for giving us a try, and sorry it wasn’t a fit in this instance. Let us know if we can help you with anything else. Team MONDAY

Hi Garcia, thank you for taking the time to get in touch. We consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you that MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned, we’d recommend you stop using MONDAY and revert to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally, when we’re looking out for something, we’re bound to notice it more. Hair falls can also occur due to stress, hormonal and lifestyle changes, and the use of certain medications. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in the future with other similar products. If you think perhaps, it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist. Team MONDAY

Hi Jamie, thank you for taking the time to reach out. We're sorry to hear that's happened to you! Our MOISTURE and SMOOTH lines contain ingredients such as coconut oil and shea butter to help nourish hair, and from our experience, people who have dry, curly, or frizzy hair types find those products work best for them. Additionally, it was important to us that our formulation was SLS-free. SLS used to be a common ingredient in haircare (as well as body wash and toothpaste), as it created that strong foam or lather that gave you a super-clean feeling. However, it can also be drying, which isn’t ideal for those with already dry or damaged hair or sensitised skin. If you’re new to SLS-free shampoo, it may seem like it has a slightly lower lather than you’re used to. Rest assured, it’s still adequately cleansing your hair. If you still feel like you need an extra cleanse, there’s no harm in shampooing twice! Having said that, we’re sorry MONDAY didn’t work for your hair. We try to make our range suitable to as many hair types as possible but know this won’t always be the case. Thank you for giving us a try nonetheless! Team MONDAY

Hi Sonja, thanks for taking the time to share your feedback. We know hair fall can be concerning and are sorry that you're experiencing it. As our team may have mentioned, our formulations have been rigorously tested and has been dermatologically tested and at no point was found unsafe to use. There are many factors that can cause hair fall, such as weather, hormones, stress etc, however it is also considered normal to shed 50-100 strands of hair per day. That said, you know yourself and your body, so if you're concerned, we'd recommend that you revert to your usual shampoo and conditioner. We'd also recommend consulting your healthcare professional for advise in case you're intolerant to an ingredient. Thanks for giving MONDAY a try nonetheless and for taking the time to share your feedback. Team MONDAY

Hi there, we’re sorry to hear that’s happened for you! Our MOISTURE and SMOOTH lines contain ingredients such as coconut oil and shea butter to help nourish hair - were they one of the products you tried? From our experience, people who have dry, curly or frizzy hair types find those products work best for them. If not, we’d recommend giving them a go. But if so, we’re sorry MONDAY didn’t work for your hair. We try to make our range suitable to as many hair types as possible but know this won’t always be the case. Thank you for giving us a try nonetheless!

Hi Lauren, thank you so much for taking the time to share your feedback. We're so glad to hear that you're seeing great results using our MOISTURE line. We hear you about sustainability. At MONDAY, we’re about progress, not perfection. If we’re going to be using shampoo and conditioner every day, we want to make a more conscious choice, which is why all our beloved pink bottles are made with recycled plastic AND are 100% recyclable when you’re done with them. We’re also working hard on refillable pouches, which use up to 80% less plastic than if you bought an entirely new bottle. Be sure to let us know if you have any other questions or suggestions - we’re always looking for ways to improve! Team MONDAY

Hi there, we're sorry to hear about your experience. Our range includes different lines of shampoos and conditioners that target different hair needs. If you could let us know your hair type and condition, we'll be able to assist further. Team MONDAY

Hi there, thanks for taking the time to share your feedback. We're sorry to hear our MOISTURE Conditioner didn't work for you. We appreciate your feedback nonetheless and will be sure to share it with our Product team.

Thank you so much for taking the time to share your feedback. It was important to us that our formulation was SLS-free. SLS used to be a common ingredient in haircare (as well as body wash and toothpaste), as it creates that strong foam or lather that gives you a super-clean feeling. However it can also be drying, which isn’t ideal for those with already dry or damaged hair or sensitised skin. If you’re new to SLS-free shampoo, it may seem like it has a slightly lower lather than you’re used to. Rest assured, it’s still adequately cleansing your hair. If you still feel like you need an extra cleanse, there’s no harm in shampooing twice! Team MONDAY

Hi there, thank you for taking the time to share your feedback. We're sorry to ear that our MOISTURE Conditioner didn't work for you. While we try to make MONDAY suitable for as many hair types as possible, we of course understand this won’t always be the case. Thank you so much for giving MONDAY a try and for sharing your feedback. We're sorry MONDAY didn't work for you.

Hi Stacie, we're sorry to hear you feel this way. We'd like to hear more about your experience. Please feel free to reach out. Team MONDAY