Olay Regenerist Micro-Sculpting Cream Face Moisturizer with Sunscreen Broad Spectrum - SPF 30 - 1.7 fl oz

Thank you for reaching out to us about our Olay Regenerist Micro-Sculpting Cream with SPF30. We're so sorry to hear that you experienced some dryness as well as some breaking out on your skin. We understand that this can be a very frustrating experience. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. If you haven't already, we recommend discontinuing the use of the product. If there's any product left, we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for taking the time to get in touch with us about the Olay Regenerist Micro-Sculpting Cream SPF 30. We do apologize that the product was not working to your expectations and appreciate you giving your honest opinion. Our products go through many quality checks to ensure they reach you in perfect condition, and we know this product did not live up that commitment to quality. We did become aware of this problem and have already corrected it with our packaging suppliers. We've also implemented additional quality measures to prevent it from happening in the future. So that we can share your concerns with the rest of the Olay Team. Please contact us at 1-800-285-5170, so we can speak with you more about this.

Thank you for your 20 years of loyalty to Olay. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured I'm sharing this report with the rest of our Olay Team.

Thank you for taking the time to get in touch with us about this. Our products go through many quality checks to ensure they reach you in perfect condition. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening: Be sure to apply your moisturizer to clean, dry skin. Pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product, and a lighter touch. If you’re using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. If pilling/flaking occurs on the surface of your skin, simply brush it off with a tissue. I'll be sure to share your comments on this with the rest of our Olay team.

I'm so sorry you've had this experience with our pump container and appreciate you taking the time to get in touch. Our products go through many quality checks to ensure they reach you in perfect condition, and we know this product did not live up that commitment to quality. We did become aware of this problem and have already corrected it with our packaging suppliers. We've also implemented additional quality measures to prevent it from happening in the future. New packaging is already shipping to stores, so again I'm sorry you received one of the older, defective pumps. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our Olay Team. Your reference number will be 20416914.

Thank you for taking the time to reach out to us at Olay. We’re very sorry you and your family were unhappy with your purchases. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thanks for taking the time to leave a review on our product! We know how busy life can get, so it means a lot that you took time to let us know how you feel, and we can’t wait to share your review with the rest of our team!

Hello! Thank you for reaching out. We appreciate you for giving our Olay product a try. We do recommend that you discontinue use of this product. We are very sorry to hear you've run into this problem, and we have taken your comments into consideration and would love to hear back to assist you with your problem. You can reach us at 1-(800)-652-9261. Your reference number is 16211932.

Hello! Thank you for reaching out. We appreciate you for giving our Regenerist Micro-sculpting cream moisturizer. We are very sorry to hear you've run into this problem, and we have taken your comments into consideration, and we would love to hear back to assist you with your problem. You can reach us at 1-(800)-925-0633.

Hello, thank you for reaching out to us about our Olay Regenerist Micro-Sculpting Cream Moisturizer. We are very sorry to hear that you have ran into a problem with our product. We are taking your comments into consideration and would love to hear back from you to assist you with your issue and possibly give you a few recommendations. You can reach us at 1-(800)-964-1947. Your reference number is 14531882.