Olay Regenerist Micro-Sculpting Cream Face Moisturizer with Sunscreen Broad Spectrum - SPF 30 - 1.7 fl oz

Thank you for taking the time to share your experience with our Olay Regenerist Micro-Sculpting Cream Face Moisturizer with SPF 30. We’re truly sorry to hear about what occurred and would like to help. This certainly isn’t the experience we intended for our product, and we assure you that your feedback will be communicated to our Health and Safety Team, along with the rest of the Olay Team. All of our ingredients have been thoroughly assessed for their safety and effectiveness when used as directed. However, we understand that some customers might have unique sensitivities to specific ingredients or formulations. We encourage you to stop using the product and invite you to reach out for further assistance. Whenever you have a moment, feel free to give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

We appreciate your loyalty to Olay and apologize that you experienced some irritation and dry patches on your face. As you may know, all our products are tested to be safe and effective when used as directed, as we want you to notice a positive difference when using Olay, so this isn't the experience we want you to have. While we recognize that some people may have personal sensitivities and can't tolerate a particular product formulation, we maintain an ongoing monitoring program for the safety and quality of our products. That being said, we would like to gather more details about your experience, and ask that you give us a call at , or send us an email from our website's Contact Us page for additional assistance. Also, based on your feedback, if you haven't already, we recommend discontinuing use of this Olay Regenerist Micro-Sculpting Face Cream.

Thank you for reaching out about our Olay Regenerist Micro-Sculpting Cream with SPF 30. We are truly sorry to hear about your most recent experience. All of our products are put through many quality checks so they can reach you in the best of conditions. What you've shared isn't something we would expect and we are reporting this to our Quality Assurance Team. Please know, safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. If you haven't already, we recommend discontinuing the use of the product. There are different factors that can contribute to what's known as "pilling" of a moisturizer. A possibility is that there's an overuse of the product and when rubbing too hard, this can cause it to "pile" up. Try using a little less product and try patting it onto your skin instead of rubbing it in. Also with using a cream there might be too much moisture so try switching to a lotion or serum during the daytime, and using your cream at night. We'd like to gather more information regarding your experience so please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thanks for sharing your experience with the Olay Regenerist Micro Sculpting Cream. We're sorry to read that you noticed some pilling and this product didn't meet your expectations. It may help to know we recommend applying this moisturizer to clean, dry skin. It may also help to know that what you've described can be caused by using too much moisturizer or by rubbing it in too hard. That being said, it may help to try using a little less product and try patting it onto your skin instead of rubbing it in. Your experience may also be due to this cream being too moisturizing for your skin, so you may consider switching to a lotion or serum for the daytime, and use your cream at night. For more tips and information, feel free to give us a call at (800) 285-5170, or send us an email from our website's Contact Us page!

Thank you for reaching out to us about our Olay Regenerist Micro-Sculpting Cream with SPF30. We're so sorry to hear that you experienced some dryness as well as some breaking out on your skin. We understand that this can be a very frustrating experience. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. If you haven't already, we recommend discontinuing the use of the product. If there's any product left, we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for taking the time to get in touch with us about the Olay Regenerist Micro-Sculpting Cream SPF 30. We do apologize that the product was not working to your expectations and appreciate you giving your honest opinion. Our products go through many quality checks to ensure they reach you in perfect condition, and we know this product did not live up that commitment to quality. We did become aware of this problem and have already corrected it with our packaging suppliers. We've also implemented additional quality measures to prevent it from happening in the future. So that we can share your concerns with the rest of the Olay Team. Please contact us at 1-800-285-5170, so we can speak with you more about this.

Thank you for your 20 years of loyalty to Olay. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured I'm sharing this report with the rest of our Olay Team.

Thank you for taking the time to get in touch with us about this. Our products go through many quality checks to ensure they reach you in perfect condition. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening: Be sure to apply your moisturizer to clean, dry skin. Pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product, and a lighter touch. If you’re using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. If pilling/flaking occurs on the surface of your skin, simply brush it off with a tissue. I'll be sure to share your comments on this with the rest of our Olay team.

I'm so sorry you've had this experience with our pump container and appreciate you taking the time to get in touch. Our products go through many quality checks to ensure they reach you in perfect condition, and we know this product did not live up that commitment to quality. We did become aware of this problem and have already corrected it with our packaging suppliers. We've also implemented additional quality measures to prevent it from happening in the future. New packaging is already shipping to stores, so again I'm sorry you received one of the older, defective pumps. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our Olay Team. Your reference number will be 20416914.

Thank you for taking the time to reach out to us at Olay. We’re very sorry you and your family were unhappy with your purchases. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.