Oral-B Glide Arctic Peppermint Oil Dental Floss Picks - Mint - 150ct

We appreciate you leaving your review, and we’re sorry to hear you are unhappy with your recent Arctic Peppermint Oil Floss Picks purchase. Please know that all our flosses have numerous checks in place to ensure they provide the best flossing experience. This isn’t something we’d expect, as our new CleanTech fiber is designed to provide the same benefits that you love. We do extensive research and consumer testing to create features that we think you will enjoy. We understand that preferences can vary from person to person, so we will be sure to share this with the rest of our team. We value your feedback, and our Quality Team would love to gather some additional details so they can assist you with this further. Please give us a call at (800) 566-7252 to share more.

Pen, thank you for taking the time to leave us your review, and we’re sorry to hear our Arctic Peppermint Oil Floss Picks have been breaking and getting stuck in your teeth. We’re always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred-resistant, and we’re disheartened to learn this wasn’t the case for you. Safety is our top priority, and all our flosses are thoroughly evaluated to ensure optimal performance and be safe when used as directed. Since these floss picks are getting caught in your teeth, we suggest discontinuing use of this bag. We value your feedback, and our Quality and Safety Teams would love to learn more so they can help you with this further. Please give us a call at (800) 566-7252 and hold onto the bag for 2 weeks in case we may need to retrieve it.

We always want our consumers to know that they can count on our products for a comfortable oral care routine, and we are disappointed to hear that your recent use of our Oral-B Arctic Peppermint Floss Picks did not offer the same exceptional experience that you have come to expect, Trace. As a dedicated user of our floss, you know that we take great pride in the quality of our products, and this is not the level of performance we would expect. As you have noticed, we recently changed many of our flosses to a new Microtextured Fiber, which is designed to offer a powerful yet gentle cleaning. Based on consumer feedback we received shortly after the introduction of this product, we became aware of issues with the floss breaking, and our Technical Team is currently working to address the issue. Since the floss has been getting stuck between your teeth, we do recommend discontinuing the use of the product for now. We would, however, like to suggest giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as they are both made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you, as well as gather some additional information for our Quality Team, and we encourage you to give our team a call at (800) 566-7252.

Thanks for your feedback, and we're sorry these floss picks broke easily. Kindly give us a call at (800) 566-7252, so we can collect some additional product details for our Quality Assurance team and make it up to you.