Oral-B Glide with Scope Outlast Dental Floss Picks - Mint

Thank you for sharing this with us, Keke. Our products undergo numerous quality checks to ensure they reach you in perfect condition, providing the ultimate flossing experience, so needing multiple floss picks during a flossing session isn't what we'd expect. So we can learn more about your experience and share this with our Quality Team, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're so sorry our new Scope Outlast Floss Picks have been shredding and getting stuck in your teeth. Safety is our top priority, and all our products are thoroughly evaluated as safe when used as directed. Based on your experience, we recommend you discontinue using the remaining floss picks. We continue improving floss materials to ensure the best products reach you. That said, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. As a loyal Oral-B floss pick user, you know this isn't the quality we'd expect. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Nicole, we know how important it is to have a floss that's gentle on your teeth and gums, and would like to help. Please know, when we design our products, we do extensive research and consumer testing to create features that we think you will love. So we can offer further assistance, please call us at (800) 566-7252.

We're sorry to hear your Scope Outlast Floss Picks have been breaking and you feel like pieces are getting left behind. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So we can help you find a floss you love at a great value, please give us a call at (800) 566-7252.

Deb, your loyalty to Oral-B means the world to us, and we're so sorry your Scope Outlast Floss Picks have been fraying and getting left behind in your teeth. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your Glide floss. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 566-7252.

Your oral health is very important to us, Cin, and we’re always working to improve our products. Our Quality Team always keeps production running smoothly, in every effort that you’ll always be satisfied. We're sorry the recently updated CleanTech Microtexture fiber isn't meeting your expectations. Transitioning to this new fiber, which is compliant with upcoming regulatory changes, is challenging, and we'd be happy to help you through it. It may help to know that we have a few Oral-B Glide flosses that didn’t change, which you may be familiar with. Give the Essentials Floss or Satin Floss and Satin Tape flosses a try. Please call us for further assistance. We're available Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We hoped you'd have the perfect in-between clean with the Scope Outlast Floss Picks, and we're sorry to hear the strands are getting stuck in your teeth and causing discomfort, Tiff. Your health is always our top priority when designing safe, high-quality floss products you can trust, and the new floss material is microtextured to reach deep and remove plaque to fight bad breath for long-lasting freshness. Please discontinue using this floss, and give us a call so we can learn more from you to share with the safety team. Give us a call at 1-800-566-7252 for further assistance.

Thank you for sharing your feedback. We will pass it along to our Quality Team and inform them of your preference for the previous version. We're sorry to hear that your floss picks are breaking and shredding. You're correct; we have made changes to our floss as part of our ongoing commitment to improve our materials and deliver the best products possible. As a result, we have transitioned to a new microtextured floss fiber that remains strong and shred-resistant. This is truly unexpected, as all of our floss products go through many quality checks to ensure that each one reaches you in perfect condition. We'd love to learn more about your experience and assist you in finding a new floss that you will enjoy. Please call us at (800) 566-7252.

We are constantly striving to improve upon our great line-up of products, and we are disappointed to hear that you are not enjoying our new Cleantech Fiber as much as the previous one. This fiber is designed to be durable while offering an enhanced cleaning, and for it to be shredding is not the level of performance that we would expect. Since the floss is getting stuck between your teeth, we recommend discontinuing the use of the product, and we will get this information to our Quality and Safety Teams. We would love a chance to learn more about your most recent experience with our Oral-B Scope Outlast Floss Picks and invite you to give us a call at (800) 566-7252.

We strive to bring our consumers the highest quality products for their oral care, and we are disappointed to hear that you are not enjoying our new Microtextured Fiber Floss. This floss is designed to be as durable as our previous fiber while offering an enhanced clean, and we would not anticipate it breaking easily. We will get this information to our Quality Team and invite you to give our team a call at (800) 566-7252 so we are better able to assist you and gather additional information for our team.

We are always looking for ways to continuously improve our great products, and we are disappointed to hear that you are not enjoying the new Cleantech Fiber Floss. This floss is designed to be as durable as the previous floss while offering an enhanced cleaning. All of our products go through rigorous testing and this is not the performance we would expect. We would love a chance to gather more information so we are better able to help you as well as get that to our Quality Team, and encourage you to give our team a call at (800) 566-7252.

We are passionate about bringing our consumers the most innovative technology for their oral care needs and have developed our new Cleantech Fiber to be durable enough to remove more plaque and food debris while still being gentle on the gum line. As a dedicated consumer of our floss, you know that we hold our products to high standards of quality, and for it to be shredding and breaking is not the level of performance that we would expect, Kristen. Since you have experienced floss fibers getting stuck in your teeth, we would recommend discontinuing the use of the product. We would love the opportunity to learn more about your experience and invite you to give us a call at (800) 566-7252 so we are able to better assist you and collect additional information for our Safety Team.

Thank you for your loyalty and for taking the time to share your experience with us, Dmitry, as we do listen to and look for feedback from all of our consumers. Oral-B continually improves materials and strives to deliver the best products. As a result, Oral-B is now using a CleanTech fiber that is micro-textured to provide the same benefits that you love. Rest assured that this product offers the same great clean that you have come to expect from Oral-B Glide Floss products. We are sorry that your experience with this floss did not meet your expectations, and we’ll share your message with our Quality Team. Our floss products undergo many quality checks to ensure they are shred-resistant and gentle. We want to learn more and help you find a floss that works best for you. Please call us at (800) 566-7252.

Thank you for your loyalty and for taking the time to share your experience with us, Amy. We’re sorry to hear that the floss picks were shredding and getting stuck between your teeth. Please know this isn’t something we’d expect, as all our floss products undergo rigorous safety checks to ensure they are safe when used as directed. Additionally, we thoroughly inspect the quality of our products to make sure they are shred-resistant. Oral-B is continually improving materials and striving to deliver the best products. As a result, Oral-B is now using a CleanTech fiber that is micro-textured to provide the same benefits that you love. Rest assured that this product offers the same great clean that you have come to expect from Oral-B Glide Floss products. However, if you are finding that it gets stuck in your teeth, we recommend discontinuing use of the product, as your safety and comfort are our top priority. We’ll share your feedback with our Quality and Safety Teams. We want to learn more and help you find a floss product that works best for you. Please call us at (800) 566-7252.

We always want our products to provide our consumers with a comfortable and convenient way to take care of their oral care, and we are disappointed to hear that your most recent use of our Glide Scope Outlast picks did not provide the same great experience you have come to expect. This new floss is designed to offer enhanced cleaning, and we would expect it to be just as durable as our previous floss, so we are surprised to hear that you have experienced shredding. It sounds like you have already done this, but if you are experiencing floss getting stuck between your teeth, we recommend discontinuing the use of the product. We would love a chance to learn more so we are better able to assist you and get additional information to our Quality Team. We invite you to give us a call at (800) 566-7252.