Oral-B Glide with Scope Outlast Dental Floss Picks - Mint

We understand the importance of convenient flossing, and we are disappointed to hear that your floss was breaking with your recent use of our Oral-B Glide Scope Outlast Picks. As you have noticed, we have transitioned many of our floss products to a new microtextured fiber. Based on consumer feedback and reviews shortly after the release of the product, we have become aware of the breaking issue, and our Technical Team is working diligently to address this. In the meantime, since you have experienced the floss becoming stuck in your teeth, we do recommend discontinuing the use of the product. We would, however, like to suggest trying our Oral-B Satin Floss or our Oral-B Essential Floss, as they are both made with their original formula. We would greatly appreciate a chance to learn more about your recent use so we are better able to assist you as well as gather some additional information for our Quality and Safety Teams, and invite you to give us a call at (800) 566-7252.

Thank you for your loyalty and for taking the time to share your experience about our Oral-B Glide Scope Outlast Floss Picks, Ben. We apologize that the floss is breaking and leaving fibers stuck between your teeth. We’ll share your message with our Quality and Safety Teams. Our new micro-textured CleanTech floss material is designed to be strong, shred-resistant, and gentle, allowing it to slide comfortably between teeth. Based on consumer feedback received shortly after the new formulation’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and as a result, our technical team is working quickly to address this issue. Please be assured that our floss picks undergo thorough inspections throughout the manufacturing process to ensure you receive them in perfect condition and that they are safe to use as directed. Your safety is our top priority. Since the Scope Outlast Floss Picks leave fibers between your teeth, we recommend discontinuing the use of the product if you haven’t already done so. Please call us at (800) 566-7252. We want to learn more so we can provide the best assistance.

Marcy, thank you for your years of loyalty. We’re sorry to hear that your Scope Outlast Floss Picks are shredding during use. Please rest assured that all our products undergo many quality checks to ensure optimal performance. We’re continually improving our materials to deliver the best products possible. This has led to the transition to a new micro-textured floss fiber, which still slides easily between teeth. Based on consumer feedback and ratings received shortly after the introduction of this new fiber, we're aware of breakage issues that some consumers have experienced with our floss picks. This is not the performance we expect from our product, and our technical team is working diligently to resolve the issue. Your feedback is important to us and will be shared with our Quality Team. We’d like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

We appreciate you taking the time to share your feedback about your experience using Oral-B Glide Scope Outlast Floss Picks. We never want you to be disappointed with our floss, and we’re sorry to hear that it's breaking. We’ll share your message with our Quality Team. The new micro-textured CleanTech material is intended to be shred-resistant and strong, allowing it to slide easily between teeth for a gentle and effective clean. Based on consumer comments and reviews received shortly after the new floss fiber’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and we want you to know that our technical team is working quickly to address this issue. Please be assured that all our floss products undergo rigorous quality checks to ensure they are durable and provide the best flossing experience. Please call us at (800) 566-7252 so we can learn more and provide you with the best assistance.

Thank you for leaving this review, Steffani, and we're sorry to hear you're not a fan of our floss. We did recently make a change to our floss, as it now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and as a loyal Oral-B user, you know this isn't the quality we'd expect. We value your feedback, and we'll share it with our Quality Team, including that you prefer the previous version. We invite you to give us a call at (800) 566-7252 to share more about your experience, and so we can help further.

We appreciate your continued loyalty, Vonnie, and we’re sorry to hear our Scope Outlast Floss picks feel flimsy and have been breaking. Please know that all our flosses have several checks in place to ensure optimal performance. We’re always improving materials and looking to ensure that we deliver the best products. As a result, we've transitioned to a new CleanTech fiber that is micro-textured to provide the same benefits that you love, and we’re sorry to learn this wasn’t the case. Feedback like yours is very important to us, and we’d love to gather some more information so we can further help you and our Quality Team. To share more, please give us a call at (800) 566-7252.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure it lasts, and you get the best from your Oral-B floss. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please reach out to us at (800) 566-7252.

We appreciate you taking the time to leave this review. We're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please be assured that our products undergo rigorous safety and quality checks and are evaluated to be safe when used as directed. It's upsetting to hear that our floss was shredding and getting stuck in your teeth. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll share it with our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

Thank you for sharing your experience with us, Roqque. Our team is always researching, and taking in feedback to help us design our Oral-B Glide products in ways that we believe everyone will love as much as we do. We implemented our micro-fiber textured floss to help the floss slide easily between tight spaces while providing a gentle yet powerful clean. We appreciate you sharing that you aren't a fan, and that it has a squeaky noise when you se it. We'll be sure to share this with our team, and if you'd like to share more with us, please feel free to give us a call at (800) 566-7252.

We appreciate you taking the time to leave this review. We're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks, and are evaluated to be safe when used as directed. It's upsetting to hear that our floss was shredding and getting stuck. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll share it with our Safety Team, including that you'd like to see the previous version return. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

Every consumer who trusts Oral-B to keep their oral health in peak condition, should only have the best results with your recently purchased Oral-B Glide with Scope Outlast Dental Floss Picks. You asked about a change to the floss, and we did make an update on the fiber we use recently. We’re now using a CleanTech micro-textured fiber, which is strong, but gentle. Rest assured that this product has the same quality you’ve come to know and trust from Oral-B, and because your safety is very important to us, we ask you to stop using these Picks. Put the remaining Picks in a safe spot and call us for additional help with this purchase. We’re available Mondays-Fridays, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.