Oral-B Glide with Scope Outlast Dental Floss Picks - Mint

Thank you for sharing your thoughts on your Oral-B Glide +Scope Outlast Floss picks. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, Oral-B is now using a CleanTech fiber that is micro-textured to provide the same benefits that you love. Rest assured that this product provides the same great clean that you have come to expect from Oral-B Glide Floss products. We are sorry that your experience with this floss did not meet your expectations. It's our pleasure to help you pick up another Oral-B Floss of your choice, on us, and we hope you'll give us a call so we can do that for you. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We're sorry to hear the floss is tearing easily, and we're happy to help you. We go through many quality checks to ensure the best Oral-B Glide Floss, so we're disappointed to learn your floss was not the strongest. We'd like to learn more of your experience, so please call us at (800) 566-7252, and we'll be happy to help you with the floss and any questions you may have.

Thanks for contacting Oral-B, and sharing that your Oral-B Glide +Scope Outlast Floss Picks haven’t met the expectations of both you and your husband. We’re very sorry to learn about this, and thank you for taking the time to let us know. It might help to know that we recently introduced a new, micro-textured fiber on Oral-B Glide floss products. The soft, gentle nylon elastic is designed to slide easily between tightly spaced teeth, while providing a gentle yet powerful clean. It’s made of a soft, gentle, nylon and elastic material, which offers triple action cleaning, softness, comfort and durability that is tear resistant. We appreciate your feedback, and we will share it with our Quality and Research teams. We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. In fact, we’d be happy to help you with that. Call us any Monday through Friday, from 9 AM to 6 PM, EST, for help. Our number is 1 (800) 566-7252.

We appreciate you taking the time to leave this review, Nata. We're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks, and are evaluated to be safe when used as directed. It's upsetting to hear that our floss was getting stuck, as this is not the quality we'd expect. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll share it with our Safety Team, including that you'd like to see the previous version return. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We're disappointed to hear you won't be purchasing the floss again as it's fraying and we hope you will reconsider. We implement quality checks through the manufacturing to ensure the best flossing materials, so this is not something we would expect. We'll be happy to help you with the floss when you call us at (800) 566-7252.

Thanks for reaching out to Oral-B Glide and sharing your thoughts regarding Oral-B Glide +Scope Outlast Floss Picks. Today’s Oral-B Glide micro-texture floss is made of soft, gentle, nylon and elastic materials that offer triple action cleaning, softness, comfort and durability that is tear resistant. Your safety is our top priority, and based on what you’ve shared, we do ask you to stop using these picks, and put the remaining in a safe spot, just in case we ask you to send the remaining product back to us. Then, call us for additional help. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-566-7252. Thank you, and we look forward to hearing from you.

We strive to constantly improve our great line-up of products, and we are disappointed to hear that your recent use of our Oral-B Glide Scope Outlast Picks did not offer the same great cleaning you have come to expect, Carmen. We have designed our new Cleantech Fiber with soft, gentle nylon and elastic materials that offer triple action cleaning, softness, comfort, and durability that is tear-resistant, and this is not the level of performance that we expect from our products. While we will share your feedback with our Quality Team, we would like to recommend giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as these are still made with their original formula. So we can better assist you, we encourage you to give our team a call at (800) 566-7252.

Mike, we’re truly sorry to hear that your floss picks are breaking and shredding during use, making your flossing experience less enjoyable. Safety and quality are our top priorities, and all our products undergo thorough evaluation to ensure they’re safe when used as directed and perform optimally. We recommend discontinuing use of the floss if it shreds between your teeth. Please know that we have updated the quality standards specific to this product. Based on consumer feedback and ratings received shortly after the introduction of the new micro-textured floss fiber, we’re aware of breakage issues with our Scope Outlast Floss Picks. This is not the level of performance we expect from our product, and our technical team is working diligently to resolve the issue. Your feedback is greatly appreciated and will be shared with our Safety and Quality Team. We understand that you have already called, but we’d like the opportunity to make this right. Please call us at (800) 566-7252; we'd love to help you find a new floss that meets your oral care needs.

We understand the importance of convenient flossing, and we are disappointed to hear that your floss was breaking with your recent use of our Oral-B Glide Scope Outlast Picks. As you have noticed, we have transitioned many of our floss products to a new microtextured fiber. Based on consumer feedback and reviews shortly after the release of the product, we have become aware of the breaking issue, and our Technical Team is working diligently to address this. In the meantime, since you have experienced the floss becoming stuck in your teeth, we do recommend discontinuing the use of the product. We would, however, like to suggest trying our Oral-B Satin Floss or our Oral-B Essential Floss, as they are both made with their original formula. We would greatly appreciate a chance to learn more about your recent use so we are better able to assist you as well as gather some additional information for our Quality and Safety Teams, and invite you to give us a call at (800) 566-7252.

Thank you for your loyalty and for taking the time to share your experience about our Oral-B Glide Scope Outlast Floss Picks, Ben. We apologize that the floss is breaking and leaving fibers stuck between your teeth. We’ll share your message with our Quality and Safety Teams. Our new micro-textured CleanTech floss material is designed to be strong, shred-resistant, and gentle, allowing it to slide comfortably between teeth. Based on consumer feedback received shortly after the new formulation’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and as a result, our technical team is working quickly to address this issue. Please be assured that our floss picks undergo thorough inspections throughout the manufacturing process to ensure you receive them in perfect condition and that they are safe to use as directed. Your safety is our top priority. Since the Scope Outlast Floss Picks leave fibers between your teeth, we recommend discontinuing the use of the product if you haven’t already done so. Please call us at (800) 566-7252. We want to learn more so we can provide the best assistance.

Marcy, thank you for your years of loyalty. We’re sorry to hear that your Scope Outlast Floss Picks are shredding during use. Please rest assured that all our products undergo many quality checks to ensure optimal performance. We’re continually improving our materials to deliver the best products possible. This has led to the transition to a new micro-textured floss fiber, which still slides easily between teeth. Based on consumer feedback and ratings received shortly after the introduction of this new fiber, we're aware of breakage issues that some consumers have experienced with our floss picks. This is not the performance we expect from our product, and our technical team is working diligently to resolve the issue. Your feedback is important to us and will be shared with our Quality Team. We’d like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

We appreciate you taking the time to share your feedback about your experience using Oral-B Glide Scope Outlast Floss Picks. We never want you to be disappointed with our floss, and we’re sorry to hear that it's breaking. We’ll share your message with our Quality Team. The new micro-textured CleanTech material is intended to be shred-resistant and strong, allowing it to slide easily between teeth for a gentle and effective clean. Based on consumer comments and reviews received shortly after the new floss fiber’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and we want you to know that our technical team is working quickly to address this issue. Please be assured that all our floss products undergo rigorous quality checks to ensure they are durable and provide the best flossing experience. Please call us at (800) 566-7252 so we can learn more and provide you with the best assistance.

Thank you for leaving this review, Steffani, and we're sorry to hear you're not a fan of our floss. We did recently make a change to our floss, as it now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and as a loyal Oral-B user, you know this isn't the quality we'd expect. We value your feedback, and we'll share it with our Quality Team, including that you prefer the previous version. We invite you to give us a call at (800) 566-7252 to share more about your experience, and so we can help further.

We appreciate your continued loyalty, Vonnie, and we’re sorry to hear our Scope Outlast Floss picks feel flimsy and have been breaking. Please know that all our flosses have several checks in place to ensure optimal performance. We’re always improving materials and looking to ensure that we deliver the best products. As a result, we've transitioned to a new CleanTech fiber that is micro-textured to provide the same benefits that you love, and we’re sorry to learn this wasn’t the case. Feedback like yours is very important to us, and we’d love to gather some more information so we can further help you and our Quality Team. To share more, please give us a call at (800) 566-7252.