Oster GoMax 20oz Portable Blender Licorice

Hello, thank you for taking the time to share such detailed feedback. We’re really sorry to hear that the GoMax Portable Blender didn’t meet your expectations, especially since you were hoping to love it. We want to acknowledge your experience with blending ice and thicker ingredients like cottage cheese. The GoMax is designed primarily for lighter-duty blending, such as protein shakes, smoothies with soft fruits, and liquid-based mixes, so your observation that it performs best with protein water and shakes is accurate. For thicker or frozen ingredients, results can vary depending on ingredient size, liquid ratio, and blend technique. Using smaller ice cubes, adding liquid first, and pulsing while gently shaking the blender can help, but we understand this may still fall short of what some users expect from a blender. We’re glad to hear that you found it easy to clean and assemble. Portability and convenience were key goals in its design. That said, your comment about safety is especially important to us. The GoMax is designed with a safety interlock that should prevent operation if the lid is not properly secured. If the lid is opening or loosening during blending, that is not expected behavior and could indicate a defect or an issue with assembly. Your feedback about needed improvements is valuable and is shared with our product development team as we continue working to improve performance, blending power, and overall user experience. If you need further assistance, please reach out to us via the Contact Us form on our official Oster website https://www.oster.com/support/contact-us. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. We look forward to assisting you! Thank you, and please stay safe! Oster Consumer Care

Hello Hannah, Thank you for reaching out to us with your detailed feedback on our GoMAX Portable Blender. We are glad to hear you enjoy the concept of the portable blender and found it works well when filled partially. We understand your concern about blending at the maximum fill line and the difficulty in removing the cup when condensation builds up. Your feedback is very helpful and will be shared with our product team as we continue to improve the design and user experience. We appreciate your thoughtful insights and the opportunity to learn from your experience. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Oster® Consumer Care

Hello Aaliyah, Thank you for reaching out to us with your feedback on our GoMAX Portable Blender. We are glad to hear the blender worked well for sugar and that its portability is a plus. That said, we understand your concerns about its practicality, especially when it comes to cleaning and removing the top. We value your feedback and it will be forwarded to the appropriate department for further review. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Oster® Consumer Care