Pampers Pure Protection Diapers - (Select Size and Count)

Your son's safety and comfort are of paramount importance to us, Nancy, and we're deeply sorry to hear he had his first rash ever. Please know that we have conducted clinical studies and partnered with leading pediatricians and safety experts to confirm that the materials we use in all our products are safe for babies and toddlers. Our Pure Protection diapers are crafted with thoughtfully selected materials, and the liner is enriched with shea butter to help protect baby’s skin. Our diapers are dermatologically tested, hypoallergenic, and gentle for your baby’s delicate skin, so this isn't the experience we want or expect for you or your son. We'd like an opportunity to help. Please give us a call at (800) 726-7377 when you get a chance.

Isabel, we're sorry to learn your baby had this experience, and hope they're feeling better very soon. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. Our diapers are made of inert materials - materials that do not create any chemical reaction. Disposable diapers are primarily made of polymers found in other consumer products like clothing, furniture upholstery, food containers, and paper products. The pH of disposable diapers is comparable to the pH of normal skin, meaning compared to skin they are neither acidic (low pH) nor alkaline (high pH), so they cannot cause a chemical burn. So we can learn more and offer further assistance, please call us at (800) 726-7377.

We're sorry to hear this, and we're happy to help! Our Pampers Pure Protection diapers have been updated and now feature a softer, textured outer cover for your baby’s comfort and protection. We have strict quality controls in place to ensure that our products always make it to you in perfect condition, so we'd like to learn more about your recent purchase. When you can, please give us a call at 1-800-726-7377.

Thank you for bringing this to our attention, Tyler. Please be assured, Pampers Pure diapers are safe, and we take feedback like this seriously. As we have reduced the amount of fragrance in our diapers, you may be smelling the natural scent of the materials used to make them. Also, sometimes when diapers are recently produced, you might detect a scent from the manufacturing process. We want to help further and share your message with our team. Please call us at 1-800-726-7377, M -F , 9 am to 6 pm EST.