Town House Oven Baked Crackers Original - 13.8oz
$4.29 ($0.31/ounce)
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4.8 out of 5 stars with 2968 ratings
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Guests are saying
The reviews indicate a significant decline in the quality of these crackers, with many guests expressing disappointment over their crumbly texture and broken pieces. While the flavor remains a highlight, the inability to enjoy them as intended for dips or toppings has led to frustration. Guests are seeking a return to the previous quality, emphasizing the need for sturdier crackers that can hold up during use. Overall, the product's reputation is at risk due to these ongoing issues.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.2 out of 5 stars with 1738 reviews
quality: 2.85 out of 5
taste: 3.68 out of 5
value: 2.92 out of 5
41% would recommend
43 recommendations
2 out of 5 stars
15 March, 2026
originally posted on kelloggs.com
Just crumbles sadly
I like the flavor and shape better than Ritz but I've been buying these for a while now and every time, every box, just crumbles to the touch. Impossible to use for anything but crumbles. How can they not know this?
1 reply from Consumer Care team - 12 days ago
Stever, thank you for your review. We are sorry to hear that the crackers in every box you purchased were crumbly. So we can learn more about your experience and help, we are sending you an email.
1 out of 5 stars
Thumbs down graphic, would not recommend
12 March, 2026Verified purchase
Abysmal Crackers
Not Good!
2 out of 5 stars
6 March, 2026
originally posted on kelloggs.com
crumbling, cracker just falls apart.
These crackers have lost their mojo. The crumble apart. What good is a cracker that disintegrates when you touch it? I love these crackers, but have to stop buying due to their inability to keep together. Very sad... :-(
1 out of 5 stars
22 February, 2026
originally posted on kelloggs.com
Nothing but crumbs...dont waste tmyour money
Product is less than one star...less than poor. In the entire box only a dozen were dust or crumbs. Junk product.
1 reply from Consumer Care team - 30 days ago
Sara, while we are sorry this happened, we're glad you let us know about your broken crackers. Please look for an email from us as we would like to learn more. We'll use your feedback to help us monitor and improve our process.
1 out of 5 stars
16 February, 2026
originally posted on kelloggs.com
Most are broke
You need to dump them in a bowl and eat them with a spoon cause they’re always all broke up
1 reply from Consumer Care team - 1 month ago
Thank you for your review. We are sorry to hear that the crackers were broken. So we can learn more about your experience and help, we are sending you an email.
2 out of 5 stars
16 February, 2026
originally posted on kelloggs.com
Tastes good, but crumbles instantly.
They taste good, but all you will be eating is pieces. They are so delicate that there is no safe way to handle them without them disintegrating in your hands. Probably best as a chicken coating.
1 reply from Kellanova team - 1 month ago
Thank you for sharing that the crackers you purchased were crumbly. We received your email as well as this review and appreciate the time you have taken to let us know. We're confident that your next experience will be positive.
1 out of 5 stars
6 February, 2026
originally posted on kelloggs.com
Still don't taste right
It seems like they changed the formula again, but not for the better. My crackers didn't crumble this time, but they had a thick texture... not light, and definitely not buttery. Very disappointed. It's a shame when you pay more and get poor quality and less quantity.
1 reply from Consumer Care team - 2 months ago
Thank you for letting us know that the crackers had a thick texture. We are sending you an email so we can learn more and make this up to you.
2 out of 5 stars
2 February, 2026
originally posted on kelloggs.com
Crumbled and fall apart
I have been buying these crackers for years and they were great except for the last box we bought you could not even pick a cracker up they just crumbled, even sliding them out of the packaging they broke up and crumbled to pieces, I don’t know what you did to your recipe but they are not worth buying anymore.
1 reply from Kellanova team - 2 months ago
We hear and value your comments about our Town House® Original Crackers. We always strive to better ourselves and continue to do so with feedback like yours. We are sending you an email as we would like to make this up to you.
1 out of 5 stars
28 January, 2026
originally posted on kelloggs.com
Garbage
They have NO TASTE, less in the bag, inferior ingredients now. Will never purchase again… ABSOLUTELY DISAPPOINTED
1 out of 5 stars
28 January, 2026
originally posted on kelloggs.com
A disappointment during the holidays/unusable
I brought 2 boxes of these crackers to use this past holiday season to serve with dips and cheese balls. Unfortunately each sleeve of these crackers in the boxes crumble or broken. WORTHLESS to use with dips and cheese balls. I was so disappointed in these crackers.
1 reply from Consumer Care team - 2 months ago
We're sorry to hear of your disappointment with your broken crackers, and we'd like to help. Our team will be in touch shortly to help address this for you.
1 out of 5 stars
22 January, 2026
originally posted on kelloggs.com
Box of Crumbs
Unusable. Crumble just taking them out of the sleeve. Impossible to spread anything or did anything. Absolute waste money!
1 reply from Consumer Care team - 2 months ago
Thank you for letting us know that the crackers were crumbly. We also received your text with the packaging details, and the feedback and photo you provided have been shared with our quality team.
1 out of 5 stars
17 January, 2026
originally posted on kelloggs.com
Awful.
Horrible! I used to love Townhouse crackers. Now, all I get is crumbs upon opening the box. If I manage to get a whole cracker out of the sleeve, there's no way to dip it or spread anything on it as it crumbles in you hand. Will not be buying again.
1 out of 5 stars
17 January, 2026
originally posted on kelloggs.com
Immediately breaks
Like literally everyone else, I experienced the new townhouse crackers and found that they immediately break when you touch them. Very sad to see this brand decline this way.
1 out of 5 stars
16 January, 2026Verified purchase
(no review title)
all my crackers were completely crushed up ! Not handled with care at all !
2 out of 5 stars
16 January, 2026
originally posted on kelloggs.com
Shame on you Manufacturers
The manufacturer has to know the issues. To flaky. Can’t get them out of package before they fall apart. I have more negative not worth writing it all. I don’t understand why this is not being fixed. I for one only eat this cracker and pay enough for the crackers. Just wish I could eat more crackers then thrown away
1 out of 5 stars
7 January, 2026
originally posted on kelloggs.com
Crumbly and broken all the time
Same comment as many others. Over the last couple years, the number of broken and crumbling crackers has gone way up. You’re losing me as a customer.
1 out of 5 stars
3 January, 2026
originally posted on kelloggs.com
Broken crackers
Crackers are always broken. I like to buy product made in USA but it is hard to when the quality is so bad
1 reply from Consumer Care team - 3 months ago
We are glad you let us know about the broken crackers, and we have also received your email. We truly appreciate the time you’ve taken to share your experience with us.
1 out of 5 stars
20 December, 2025
originally posted on kelloggs.com
Buying crumbs, not crackers!
Lifelong, thaws were my favorite crackers. It seems the recipe has changed. Taste is still great, but every box has many broken crackers, and they crumble taking them out of the package. Only purchase if you want cracker crumbs; can no longer be used for serving with cheese or other toppings. Please bring back the original recipe! And you option of adding a picture did not work.
1 reply from Consumer Care team - 3 months ago
Freida, thank you for your review. We are sorry to hear that the crackers were broken and crumbly. So we can learn more about your experience and help, we are sending you an email.
1 out of 5 stars
14 December, 2025
originally posted on kelloggs.com
Crumbles upon touch
Cannot use these for a dip or spread. I had no other crackers for a dip I made last night. Absolutely unacceptable! What am I suppose to do with cracker crumbs?
1 out of 5 stars
8 December, 2025
originally posted on kelloggs.com
Horrible, waste of money
What use are these crackers if thy are crumbled and broken right out of the box. Can't spread or dip or the break apart. Won't be buying anymore.