Samsung Galaxy Buds3 True Wireless Bluetooth Earbuds

Thank you for sharing your thoughts on the Galaxy Buds3, Bri! It’s great to see that you appreciate the sound quality and excellent battery life. These are key features we focus on. We understand that the open-type design of the Buds3 may take some time to get used to. To help with fit, please check the bottom of the earbuds for directional marks; you should see an "L" and an "R". Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. You can angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth instead of straight down. Additionally, adjusting the buds by rotating them forwards and backwards can help you find the right fit. We appreciate your insights about the fit, and we're here to assist you further if needed. Thank you again for your review! For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3! We appreciate your feedback, Jessica. The Seamless Codec retains high-quality streaming across devices with up to 24-bit / 96kHz audio. We understand that to be able to fully enjoy your buds that a great fit is crucial. To get the best fit, make sure to check the bottom of the earbuds for directional marks. Insert the right bud with the “R” facing you and the left bud with the “L” visible. Angling the microphone slightly towards your mouth will help improve clarity, and you can adjust the fit by rotating the buds until they feel just right. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelviln smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate your honest insights about the Galaxy Buds3, Owolabi. Your feedback is crucial as we continue to make improvements and changes. We noticed that you've had some challenges trying to keep your buds in your ears without having to adjust them. The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. It’s important to ensure they are positioned correctly for the best experience with sound and comfort. We hope these tips help enhance your experience. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3, Michael. We understand how frustrating this must be, and we're here to help you get back to enjoying your Buds3. To ensure optimal charging performance, please use the included USB cable with a Samsung-approved wall adapter, which is sold separately. It’s also important to check that the charging contacts inside the case and on the earbuds are clean and free from any debris. If you're still facing challenges, please take a moment to inspect both the case and the earbuds for any potential damage, as any damage can affect charging. Remember, if one earbud is damaged, the other may still charge. Keep in mind, Samsung offers a 12-month limited warranty for manufacturer defects. If you’d like even more coverage, consider Samsung Care+ for extended protection and additional support on eligible devices. If you continue to experience challenges, please reach out to Samsung Support directly. We're committed to helping you resolve this and ensuring your satisfaction with your Buds3. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3! We’re glad to see you’re enjoying them! With Galaxy AI, the sound is tailored to fit your listening needs, making your experience even better. Regarding your feedback about the bass quality, remember that you can customize the bass for different apps. Just swipe down to access the Quick Settings panel and adjust your EQ and noise control. Your settings are saved for each app, so whether you’re using 360 Audio on YouTube or the bass boost on Spotify, your sound stays perfect every time. Thanks again for sharing your thoughts! For any questions or concerns, please be sure to reach out to us at Samsung Support -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for sharing your thoughts on the Galaxy Buds3, Jake! We truly appreciate your candid feedback. We understand that you were expecting the Buds3 Pro, but it's important to highlight that the Buds3 offer a unique design that sets them apart from our usual buds with tips. We assure you that they are still an excellent choice for an immersive audio experience. When using the Buds3, don’t forget to check the bottom for the directional L and R marks to ensure a perfect fit. Insert the R bud into your right ear with the R facing you and the L bud into your left ear. Adjusting them is simple—angle the blade slightly to point the microphone towards your mouth, and feel free to rotate them until they’re just right for you. If you have any other questions or need further assistance, please don't hesitate to reach out to us at Samsung Support. We’re always here to help! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3! It’s great to see that you're enjoying the sound quality and comfort they offer. It's reassuring to know that they work well at a distance from your phone. We understand that keeping them clean can be a challenge, and we appreciate your thoughts on that. Your comfort and satisfaction are important to us, and we want to help. We’ll provide a link at the end of this response to guide you on how to clean them effectively. If you have any other questions or concerns, please reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10001320/ (Link to cleaning guide) smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3! We understand that the new design can take a bit of time to get used to. To help with the fit, please check the bottom of the earbuds for directional markings. The "R" should face you when you insert the right bud into your right ear, and the "L" should face you for the left bud. For the best experience, try angling the microphone on the bottom towards your mouth rather than straight down, and feel free to adjust the buds by rotating them slightly forward or backward until they feel comfortable. We hope this helps you enjoy your Galaxy Buds3 even more! If you ever need anything, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3! It’s great to know that you find them comfortable and appreciate the cool design. The easy connection with your Galaxy S23 Ultra really enhances the experience and makes everything seemless. We're glad you highlighted the noise reduction, and it’s worth mentioning that the Buds3 effectively filter out the sounds around you, letting you focus on what you want to hear. With Active Noise Cancellation, you can enjoy the sounds you love without any unwanted distractions. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3, Gaby! We want you to have the greatest experience with these buds. To ensure a perfect fit, we recommend trying the fit test available in the Wearable app. Also, when using Active Noise Canceling, Adaptive, or Ambient Sound modes, the sound is adjusted through the sub-microphone located on the outer edge of the earbuds. If the area around the sub-microphone is touched or covered while putting the buds on, taking them off, or adjusting them, it could create a beeping or howling sound. When you're using these features, remember to not cover the sub-microphone for the best performance. For any further concerns or questions, do not hesitate to reach out to us at Samsung Support. We're here to help you enjoy your listening experience fully! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus