Sony WFC510 True Wireless Bluetooth In-Ear Headphones

Hi, Thank you for your feedback. We're sorry to hear that the WF-C510 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. To avoid any interference, make sure to check the precautions at this link: https://cutt.ly/Fr8szmlB Additionally, you can adjust the headset to meet your maximum comfort by following the steps here: https://cutt.ly/dr8scYmV Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-C510 and happy with the sound quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We're sorry to hear that the WF-C510 quality isn't up to your liking and that you're facing difficulties with it. This is not the norm, as we always strive to deliver the best quality possible. You can check the remaining battery charge by following the steps here: https://cutt.ly/Mr3YvkXf Regarding the connection issue in the left earbud, please follow the steps here and test again: https://cutt.ly/Xr3YWaE7 If the issue remains, please try the steps below: 1. Set the headset units into the charging case, close the charging case lid once, and then remove the headset units from the charging case. 2. Try connecting the headset to different devices. 3. Restart the device being connected, such as your computer or smartphone. 4. Update the headset to the latest version using this link: https://cutt.ly/Cr3YE6Zu 5. Reset the headset by following the steps here: https://cutt.ly/sr3YRmDr 6. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/rr3YTLo2 Furthermore, we appreciate your feedback regarding the controls and the material of the headset; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi,\n\nThank you for your feedback.\n\nWe're happy to hear that you're enjoying your WF-C510. Yet, we're sorry to learn that you're facing difficulties with the sound of the left earbud unit. \n\nMake sure to follow the steps here and test again: https://cutt.ly/lr2zxtST\n\nIf the issue remains, try the steps below:\n1. Set the headset units into the charging case, close the charging case lid once, and then remove the headset units from the charging case.\n2. Try connecting the headset to different devices.\n3. Try playing different contents. \n4. Restart the device being connected, such as your computer or smartphone.\n5. Update the headset to the latest version using this link: https://cutt.ly/pr2zx5Jj\n6. Reset the headset by following the steps here: https://cutt.ly/Yr2zvfeN\n7. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/Pr2zvP2W\n\nFurthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW\n\nMenna @Sony Support UK

Hi Jboll, Thanks for reaching out about your WF-C500 headphones. We're sorry to hear that the audio in your left earbud has become distorted after only a few months of weekly use—that's certainly frustrating when you rely on them for your music and calls. Since the distortion suddenly appeared, this typically indicates a potential hardware failure. The good news is that these headphones are covered by Sony's One-Year Limited Warranty which covers defects in material or workmanship. Since you purchased them in March 2025, they are still under warranty. To get your earbud repaired or replaced, you'll need to contact our support team directly to start a warranty claim. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We hope to get your earbud working perfectly for you again soon! Thanks for choosing Sony! Best, Jenn.

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-C510. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK

Hi WFO Racing 41, We're so glad to hear you're loving your Sony earbuds! It's fantastic that the fit and sound quality are great for your everyday use, and we appreciate your feedback on them. We're especially thrilled that you're impressed with Sony's quality and are considering our more premium earbuds next. Thanks for choosing Sony. -Eliab

Hi Nico0, thank you for taking the time to share your experience with the WF-C510 earbuds. We sincerely apologize for the inconvenience you've encountered with your product. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. - Ensure that both the charging case and the earbuds' charging ports are clean. Dust and debris can prevent proper contact and charging. - Charging may fail if the ambient temperature is outside the recommended range (15 °C to 35 °C or 59 °F to 95 °F). Make sure to charge the device within this temperature range. - Test with another USB Type-C cable or try a different power source. - Consider resetting and initializing the earbuds. Reset: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614211.html Initialization: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614210.html If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Stephanie

Hi, Thank you for your feedback. We're sorry that you are facing a low-volume issue with your WF-C510. We always aim to deliver the highest quality products, and we appreciate your feedback as it helps us improve. If the sound is low, please follow the steps at this link and test again: https://cutt.ly/frbvdpA7 If the issue persists, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/9rbvhaY4 2- Reset your headset following the steps here: https://cutt.ly/HrbvgcSj 3- Initialize your headset following the steps here: https://cutt.ly/PrbvgFSA If you need any further assistance, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK

Hi, Thank you for your feedback. We're glad to hear that you're enjoying the battery life of your WF-C510, and we hope you continue to enjoy it for years to come! If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW Peter @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-C510 and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Moreover, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK