Sony WHCH720N Bluetooth Wireless Noise-Canceling Headphones - Black
$179.99
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Highly rated
$29.99 - $64.99
reg $29.99 - $99.99 Select items on sale
$24.99 price on Apple AirTag (1 pack) (1st generation) on select items
4.6 out of 5 stars with 3344 ratings
Bestseller
$29.99 - $64.99
reg $29.99 - $99.99 Select items on sale
$24.99 price on Apple AirTag (1 pack) (1st generation) on select items
4.6 out of 5 stars with 3344 ratings
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Guests are saying
The headphones offer impressive sound quality, excellent noise cancellation, and a comfortable fit, making them ideal for various activities like gym workouts, travel, or casual listening. Guests appreciate the long battery life and seamless connectivity with devices. However, some have experienced issues with durability and sound quality, particularly when using wired connections. Overall, they are a solid choice for those seeking quality audio at a reasonable price.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 1208 reviews
61% would recommend
113 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
4 March, 2026
HORRIBLE HEADPHONE
ITS the worst headphone ive ever had. DONT waste YOUR money.
5 out of 5 stars
2 March, 2026
originally posted on sony.com
great purchase
purchased these at the airport for a long haul journey as the aeroplane noise really unsettles me … so happy i did as they worked so well at blocking out so much noise .. now home and using them when working at home also .. so very pleased with my purchase!
5 out of 5 stars
1 March, 2026
originally posted on sony.com
Well made
Recieved as a present for travelling.They look at first inspection,well made with cushioning on the headband. They isolated noise well, both passively and while using the ANC. The bottom end sounded a little bit closed in but this can be adjusted in the ap and should open up once fully worn in. They come with a 3.5mm lead for connecting for wired listening. Overall very pleased.
5 out of 5 stars
28 February, 2026
originally posted on sony.com
Game changer
Just used these on a 12 hour flight, am I so pleased I got them. They don’t block all the noise out but they almost do. They are a game changer on listening to music and films on flights and blocking out the incessant plane noise. Wish I had bought them years ago!
5 out of 5 stars
27 February, 2026
originally posted on sony.com
Very Good.
They are very good. My new ones are far better at noise cancelling than the old ones, and hold a charge longer.
3 out of 5 stars
27 February, 2026
originally posted on sony.com
Good sound, disappointing ANC
While the sound quality is good the noise cancellation is not as good as I would like. Also the sony app is required for quite a few of features advertised. The permissions on this app is wide so I have decided to forgo the extra features and just use them as a direct Bluetooth device.
1 reply from Sony support team team - 6 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WH-CH720N. Yet, we're sorry to hear that the Noise Cancelling feature didn't meet your expectations. If the noise-cancelling effect is not sufficient, try the steps at the following link and test again: https://cutt.ly/rtqt372c You can also learn more information about the noise-cancelling feature at the following link: https://cutt.ly/crcogelL If the issue persists, please follow the below steps: 1- Update the software by following the steps here: https://cutt.ly/zr7c4JjX 2- Reset the headset: https://cutt.ly/Sr7vqfEq 3- Initialize the headset: https://cutt.ly/Nr7vqHsr If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
5 out of 5 stars
26 February, 2026
originally posted on sony.com
amazing headphones
bought these a while back best purchase everrrrr. love this thing
1 reply from Sony North America Customer Support team - 8 days ago
Thank you for the fantastic review, Petitedoll420`! We are absolutely thrilled to hear that your WH-CH520 headphones are your "best purchase everrrrr!" It’s wonderful to know that even after having them for a while, you're still loving the experience. We designed these to be the perfect everyday companion with that massive 50-hour battery life, and we're so glad they are hitting the mark for you. Thank you for choosing Sony! Best regards, Gus, Sony North America Customer Support
5 out of 5 stars
25 February, 2026
originally posted on sony.com
Great sounding
It's been a week and it's a wonderful headphones. Thank you so much for your product
3 out of 5 stars
24 February, 2026
originally posted on sony.com
Very smart
Looking forward to enjoying the experience of private listening.
1 reply from Sony UK team - 9 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-CH720N, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if any assistance is needed, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser). Menna @Sony Support UK
5 out of 5 stars
24 February, 2026
originally posted on sony.com
Great Value
I bought a pair of these headphones,,,,one for me in black and one for my partner in pink. Excellent items however we went to Barcelona the weekend and she left her set on the plane. This was the first time use...I digress. Very pleased with the remaining set and excellent value for money, I did have a pair of Apple Max headphone but returnede them as they did not perform as well as expected. Guess I will have to buy another set of the Sony' s to replace the lost ones. Shame they do not have a tracker in them , one good thing the Apple do albeit at 500 GDP purchase price.
3 out of 5 stars
Thumbs down graphic, would not recommend
24 February, 2026Verified purchase
Takes forever to connect
It never connects to my iPad Air, 3yrs old)and I press the button a long time until it says "pairing" still doesn't so I have to end up going to Bluetooth (still slow) wich is so frustrating and inconvenient when I'm expecting it to connect to what is called "Bluetooth" right away. I hope I'm doing something wrong otherwise I would not have bought these.
4 out of 5 stars
22 February, 2026
originally posted on sony.com
Good for purpose.
Bought for TV watching and they are fine for that purpose, not hi fi headphones but acceptable , my ears get warm but they are still comfy to wear , control is good via the app.
1 reply from Sony support team team - 11 days ago
Hi, Thank you for your feedback. We’re happy to learn that you're enjoying your WH-CH720N. Yet, we're sorry to learn that your ears get warm when wearing them. It's worth mentioning that the headset is built with high‑quality, lightweight materials, including the soft fit leather ear pads and a flexible band, designed to provide long‑term comfort and reliability during everyday use. You can learn more about how to wear the headset properly here: https://cutt.ly/UtuoKrlR Also, you can find the precautions at this link: https://cutt.ly/StuoKWJJ If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
4 out of 5 stars
22 February, 2026
originally posted on sony.com
Noise Cancellation is fantastic
I love my new headphones, the noise cancellation is perfect, I walk along a major A road and can still hear my audio books. The position of the controls on the actual headset work well for me and easy to use. Only reason for not giving the 5 stsrs is prob more my issue rather than the hesdphones but after a 30 min walk my ears and surronding head have overheated from the padding and get really sweaty sorry if tmi.
1 reply from Sony support team team - 11 days ago
Hi, Thank you for your feedback. We’re happy to learn that you're enjoying your WH-CH720N. Yet, we're sorry to learn that you're facing difficulties when wearing them. It's worth mentioning that the headset is built with high‑quality, lightweight materials, including the soft fit leather ear pads and a flexible band, designed to provide long‑term comfort and reliability during everyday use. You can learn more about how to wear the headset properly to prevent any discomfort here: https://cutt.ly/UtuoKrlR Also, you can find the precautions at this link: https://cutt.ly/StuoKWJJ If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
5 out of 5 stars
22 February, 2026
originally posted on sony.com
Great all-round headphones
Excellent headphones. Great battery life, fast charging and of most importantly really good sound quality. EQ settings in the app definitely worth trying out to find what you like best. ANC is effective as well. Very happy with these.
5 out of 5 stars
21 February, 2026
originally posted on sony.com
Great headphones
I bought these to help on a long train journey and I'm so glad I did. The noise cancelling is great, it makes a huge difference on trains. They help me focus on my work, de-stress and get more active. They fit comfortably and have excellent sound quality.
3 out of 5 stars
21 February, 2026
originally posted on sony.com
Noise Cancellation works too good
I was sitting on my couch wearing these listening to music and my senior assassin came in my living rooom and eliminated me. I didn’t hear him bc these headphones noise cancellation works too well.
1 reply from Sony North America Customer Support team - 14 days ago
Hi there, Thank you for your feedback on the WH-CH720N headphones. We appreciate your input and are glad to hear that the noise cancellation feature is effectively blocking out ambient sounds. To ensure you remain aware of your surroundings while enjoying your music, you might consider using the Ambient Sound Mode. This feature allows you to hear external sounds without removing your headphones. You can activate it by pressing the Ambient Sound Mode button on your headphones or through the Sony | Sound Connect app. For a detailed guide on using the noise cancellation and Ambient Sound Mode, you can check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783327.html We hope this helps! Thanks for considering Sony and for your honest review. Warm regards, Estefany
5 out of 5 stars
20 February, 2026
originally posted on sony.com
Clear sound
Good sound as i use it to play games. Very clear sound also almost no lag on Bluetooth.
5 out of 5 stars
12 February, 2026
originally posted on sony.com
Headphones 🎧
Brilliant headphones and sound, really good fit too
3 out of 5 stars
11 February, 2026
originally posted on sony.com
Good headphones, not great
I bought this a couple months ago but just started using it. The headphones aren't as noise cancelling as they suggest as you can hear cars driving past. There is a reduction in outside noise, but it's still noticeable. It would be useful if the headphones could fold up and had volume buttons on the side.
1 reply from Sony support team team - 22 days ago
Hi, Thank you for your feedback. We’re sorry to learn that the Noise Cancelling of your WH-CH720N didn't meet your expectation. You can learn more information about the noise-cancelling feature at the following link: https://cutt.ly/crcogelL However. if the noise-cancelling effect is not sufficient, follow the steps here and test again: https://cutt.ly/rtqt372c If the issue persists, please follow the below steps: 1- Update the software by following the steps here: https://cutt.ly/zr7c4JjX 2- Reset the headset: https://cutt.ly/Sr7vqfEq 3- Initialize the headset: https://cutt.ly/Nr7vqHsr Moreover, we appreciate your feedback regarding the foldable design. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Also, the headset has physical volume buttons. You can find the location and function of parts here: https://cutt.ly/wtvabXGS If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
3 out of 5 stars
11 February, 2026
originally posted on sony.com
Feedback with hearing aids
These headphones could be the best that I've bought but for one detail. I wear hearing aids, without them I hear virtually nothing, if the foam cup was slightly bigger on the overall diameter and perhaps 1 or 2 mm deeper they would be 100% and a five star review. As it is they sit a little too close to my hearing aids with creates feedback. The detail of the sound is excellent but I find the bass a tiny bit too high
1 reply from Sony support team team - 22 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WH-CH720N. Yet, we're sorry to learn that you're facing difficulties when wearing them. You can learn more about how to adjust the slider and wear the headset properly to prevent any discomfort here: https://cutt.ly/UtuoKrlR Moreover, we appreciate your feedback regarding the physical design and earcup size; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. To reduce the bass, you can customise the sound using the Sony | Sound Connect app: https://cutt.ly/mtdPNgOe If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK