Vitamix VX1 Blender Black

Hi! Sometimes the machine may emit a burning odor and/or stop temporarily because its thermal protector sensed that the machine was about to overheat. If this occurs, we recommend turning the power switch off for up to 45 minutes, allowing the machine to cool down or reset. To avoid overheating your machine in the future, be sure to ramp the machine up to the highest speed within five seconds of turning it on to activate the cooling fan in the motor. We have also included some general blending tips below for your reference. Check Your Speed When starting the machine, make sure the Variable Speed Dial is turned to 1(or, the ‘Stop’ position). Turn the machine on and turn the Variable Speed Dial from 1 to the highest speed your Vitamix has within five seconds. The Vitamix machine performs best on High speed to pulverize food and process thick mixtures. Check Your Quantity When processing denser ingredients, like cooked potatoes, cooked rice, or cooked beans, this creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) as well as adding a bit of liquid. Follow Order of Ingredients Place ingredients into the container in the order listed in your Vitamix recipe. If working with your own recipe, start with a base of liquid (water, juice, milk), followed by softer ingredients (tofu, yogurt), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. If you use protein powders, they should follow the ice. Use the Tamper If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and begin working it in the four corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades. If you are still having trouble, please call us at 1-800-848-2649, we would be happy to troubleshoot with you and make sure your machine is running as it should.

i there. We are sorry to hear you are not enjoying your Vitamix. You should not have to stop it to push down ingredients. If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and begin working it in the four corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades. Also, you will want to check your speed. When starting the machine, make sure the Variable Speed Dial is turned to 1(or, the ‘Stop’ position). Turn the machine on and turn the Variable Speed Dial from 1 to the highest speed your Vitamix has within five seconds. The Vitamix machine performs best on High speed to pulverize food and process thick mixtures. If you are still having trouble, please call us at 1-800-848-2649, we would love to give you more tips on how to blend with Vitamix!

Hi, thank you for providing this feedback. Please call us at 1-800-848-2649, we would love to assist you with it and get more information.