Why Things Go Wrong - by Gary Fellers (Paperback)

Book Synopsis

Simplifying complex business practices for application. An expert bridges the gap between learning business practices and implementing them with this compact volume of principles from W. Edwards Deming. The Deming system was the secret to Japan's economic miracle after World War II. Now the 14 Points for Managers and 7 Deadly Diseases of Management are explained without complicated mathematical formulae. Fellers' easy-to-read format makes this imporant resource accessible to everyone. Chapters on interdepartmental coordination and manager-employee relationships explain why some outdated forms of leadership fail and how to replace them with effective frontline management.

From the Back Cover

"Delivers what it promises, bringing back to the basics W. Edwards Deming's forward thinking and far-reaching principles into a format that anyone can apply."
--Charles J. Givens, author, SuperSelf

W. Edwards Deming's "14 Points for Managers" and his "7 Deadly Diseases of Management" are easily accessible in this concise and effective volume. Dr. Gary Fellers brings the complex language and explanations of the Deming principles down to an easy-to-read format, explained in twelve ten-minute chapters.

Manager-employee relationships, interdepartmental coordination, and quality management are among the philosophies Fellers teaches in this book. He explains how to eliminate outdated, poorly tested management styles and move forward in the direction of frontline management.

A quality-management consultant, Dr. Gary Fellers has been presenting the Deming methods to managers and trainees for decades, and his management seminars frequently take him across the country. Often he can be found speaking to local chapters of the American Society for Quality. His articles on the subject have appeared in publications ranging from Quality Digest to TAPPI Journal. He also is the author of Creativity for Leaders, published by Pelican.

About the Author

A quality-management consultant, Dr. Gary Fellers has been presenting the Deming methods to managers and trainees for more than fifteen years. Often he can be found speaking to local chapters of the American Society for Quality Control. His articles on the subject have appeared in publications ranging from Quality Digest to TAPPI Journal.