Que Bella Relaxing Lavender Mud Mask - 0.5oz: Skin Tone Improvement, Vegan, Contains Clay, Facial Mask
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Guests are saying
The face mask has received mixed feedback from guests, with many praising its hydrating properties and soothing lavender scent. However, several guests reported adverse reactions, including burning sensations and redness, particularly for those with sensitive skin. While some found it to be a relaxing addition to their skincare routine, others experienced severe irritation. Guests recommend caution for those with sensitive skin, but many enjoyed the mask's moisturizing effects and pleasant aroma.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.2 out of 5 stars with 1498 reviews
Skin Calming: 2.19 out of 5
Improves Skin Tone: 2.19 out of 5
Smoothens Skin: 2.28 out of 5
Accurate Scent: 3.12 out of 5
29% would recommend
208 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
30 March, 2026Verified purchase
burns.
smells nice but burned my skin. felt it stinging within 2 minutes, washed it off immediately and now I look like I have sunburn...ai have used other masks from this brand and never had an issue
1 out of 5 stars
Thumbs down graphic, would not recommend
26 March, 2026
(no review title)
Had it on for less than 5 minutes and my skin is burning and is bright red. Remove this from the shelf!!
1 reply from Que Bella team - 4 days ago
Hi there, we are extremely sorry to hear about your experience with our Lavender Mud Mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. Please be assured that all customer feedback is recorded and reviewed to help us continually improve our products, and your comments have been added to our records. If you would like to discuss this further, please contact us at info@quebellabeauty.com.
1 out of 5 stars
Thumbs down graphic, would not recommend
12 March, 2026
Reaction immedaitely! Do not recommend.
Awful skin reaction. As soon as I put it on my face my entire face started to burn. I would never recommend this!!! Especially if kids were to use this. Too many ingredients that are awful and not good for sensitive skin, or any skin.
5 out of 5 stars
Thumbs up graphic, would recommend
4 March, 2026Verified purchase
Mud Mask
I really like this mud mask. It was the right price, it arrived on time, and I would recommend this seller.
4 out of 5 stars
Thumbs up graphic, would recommend
28 February, 2026Verified purchase
(no review title)
I liked this mask! I feel like it reduced redness around some acne. I would buy it again.
1 out of 5 stars
26 February, 2026Verified purchase
Not for sensitive skin
As soon as it touched my skin it burned so bad. :/
1 reply from Que Bella team - 1 month ago
Hi Luisa, we are extremely sorry to hear about your experience with our Lavender Mud Mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. Please be assured that all customer feedback is recorded and reviewed to help us continually improve our products, and your comments have been added to our records. If you would like to discuss this further, please contact us at info@quebellabeauty.com.
1 out of 5 stars
Thumbs down graphic, would not recommend
8 February, 2026
Bad Reaction
My daughter used this and not long after applying it started burning. When removed her face was red and irritated. She has never had a reaction like this to any other skin products and masks, so she doesn’t have overly sensitive skin.
1 reply from Que Bella team - 2 months ago
Hi there, we are extremely sorry to hear about your daughters experience with our Lavender Mud Mask. We would not expect this, however, it does sound like your daughter may have had an allergic reaction to one or more ingredients used. Please be assured that all customer feedback is recorded and reviewed to help us continually improve our products, and your comments have been added to our records. If you would like to discuss this further, please contact us at info@quebellabeauty.com.
1 out of 5 stars
Thumbs down graphic, would not recommend
27 January, 2026
Stay Away! Ouch!!!
I usually like these masks, but I would steer clear of this one. I had to swap it out for a Cortizone mask with a Benadryl chaser. Hopefully my skin will recover soon because it only took about 2 minutes to burn my whole face. And from the looks of the reviews, I'm not the only one- they should probably pull this from the lineup. My skin has never reacted this way to a mud mask or lavender!
1 reply from Que Bella team - 2 months ago
Hi Iris, we are extremely sorry to hear about your experience with our Lavender Mud Mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. Please be assured that all customer feedback is recorded and reviewed to help us continually improve our products, and your comments have been added to our records. If you would like to discuss this further, please contact us at info@quebellabeauty.com.
5 out of 5 stars
27 January, 2026Verified purchase
Self care
I like this for my sensitive skin and relaxing days in a few minutes it does make you skin feel soft and moisturized I would recommend
1 out of 5 stars
Thumbs down graphic, would not recommend
25 January, 2026Verified purchase
(no review title)
Put on my face within minutes my face was burning and turned red.
1 reply from Que Bella team - 2 months ago
Hi there, we are extremely sorry to hear about your experience with our Lavender Mud Mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. Please be assured that all customer feedback is recorded and reviewed to help us continually improve our products, and your comments have been added to our records. If you would like to discuss this further, please contact us at info@quebellabeauty.com.
1 out of 5 stars
Thumbs down graphic, would not recommend
24 January, 2026Verified purchase
horrible
burns your skin. DO NOT BUY.
1 reply from Que Bella team - 2 months ago
Hi there, we are very sorry to hear about your experience with our Lavender Mud Mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. Please be assured that all customer feedback is recorded and reviewed to help us continually improve our products, and your comments have been added to our records. If you would like to discuss this further, please contact us at info@quebellabeauty.com.
1 out of 5 stars
Thumbs down graphic, would not recommend
24 January, 2026
Opposite of relaxing!
I used these for a girls sleepover and thought they’d be find since they are “relaxing.” Both of the girls complained of stinging within 2 mins of application and when we took them off (right away after that) their faces were bright red. If this shouldn’t be used on girls younger than 13, there should be a warning on the package.
1 reply from Que Bella team - 2 months ago
Hi there, we are extremely sorry to hear about your experience with our Lavender Mud Mask. We would not expect this, however, it does sound like they may have had an allergic reaction to one or more ingredients used. Que Bella products are formulated to be suitable for adult use only, as stated on our precautions on the back of our packaging. Please be assured that all customer feedback is recorded and reviewed to help us continually improve our products, and your comments have been added to our records. If you would like to discuss this further, please contact us at info@quebellabeauty.com.
1 out of 5 stars
Thumbs down graphic, would not recommend
20 January, 2026
(no review title)
Awful. It burned my daughter’s face and we washed it off right away. Her face is bright red. I wish I had read the reviews first after receiving it as a Christmas gift
1 reply from Que Bella team - 2 months ago
Hi Kate, we are very sorry to hear about your daughters experience with our lavender mud mask. We would not expect this, however, it does sound like your daughter may have had an allergic reaction to one or more ingredients used. We record and review all customer feedback to help us develop our products further, your comments have been added to our records. Please contact info@quebellabeauty.com if you wish to discuss this in more detail.
1 out of 5 stars
Thumbs down graphic, would not recommend
18 January, 2026Verified purchase
Burning/Red Skin
Burnt my skin, it didn’t hurt much while using so I had no idea it would make my face SO red. This is crazy and definitely dangerous.
1 reply from Que Bella team - 2 months ago
Hi there, we are extremely sorry to hear about your experience with our Lavender Mud mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. We record and review all customer feedback to help us develop our products further, your comments have been added to our records. Please contact info@quebellabeauty.com if you wish to discuss this in more detail.
1 out of 5 stars
Thumbs down graphic, would not recommend
14 January, 2026
Don't Buy
Received this mask as a gift. I started to feel a burning sensation on my face two minutes after applying. I removed it asap and noticed some redness.
1 reply from Que Bella team - 3 months ago
Hi there, we are very sorry to hear about your experience with our Lavender mud mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. We record and review all customer feedback to help us develop our products further, your comments have been added to our records. Please contact info@quebellabeauty.com if you wish to discuss this further.
1 out of 5 stars
Thumbs down graphic, would not recommend
12 January, 2026
(no review title)
So bad don't get this please I'm warning you
1 reply from Que Bella team - 3 months ago
Hi there, we are extremely sorry to hear about your experience with our Lavender mud mask. Thank you for taking the time to send us feedback, we record and review all customer comments to help us develop our products further. Please contact info@quebellabeauty.com if you wish to discuss this further.
1 out of 5 stars
Thumbs down graphic, would not recommend
7 January, 2026Verified purchase
JUST SKIP THIS PRODUCT
Started having a reaction after 1 minute of use! I do not recommend this product, my daughter couldn’t stop itching her face and said it burned bad
1 reply from Que Bella team - 3 months ago
Hi Alyssa, we are extremely sorry to hear about your daughters experience with our Lavender Mud Mask. We would not expect this, but it does sound like your daughter may have has an allergic reaction to one or more ingredients used. We record and review all customer feedback to help us develop our products further, your comments have been added to our records. Please contact infi@quebellabeauty.com if you wish to discuss this further.
1 out of 5 stars
Thumbs down graphic, would not recommend
6 January, 2026
(no review title)
It made my face all red and burned wile still applying I thought it was just me but it happened to my sister too
1 reply from Que Bella team - 3 months ago
Hi there, we are so sorry to hear about your experience with our Lavender Mud Mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. We record and review all customer feedback to help us develop our products further, your comments have been added to our records. Please contact info@quebellabeauty.com if you wish to discuss this in more detail.
1 out of 5 stars
Thumbs down graphic, would not recommend
5 January, 2026
Caused burning face
Started burning my daughters friends face. Do not buy!
1 reply from Que Bella team - 3 months ago
Hi there, we are extremely sorry to hear about your daughters experience with our Lavender Mud Mask. We would not expect this, however, it does sound like your daughter may have had an allergic reaction to one or more ingredients used. We record and review all customer feedback to help develop our products further, your comments have been added to our records. Please contact info@quebellabeauty.com if you wish to discuss this further.
1 out of 5 stars
2 January, 2026
(no review title)
Burned my face too just like others said. I washed it off as soon as I felt stinging and I turned red! Lucky I have tons of sheet masks to moisturize and calm my face. I only had it on for about 7 minutes
1 reply from Que Bella team - 3 months ago
Hi Rachel, we are so sorry to hear about your experience with our lavender mud mask. We would not expect this, however, it does sound like you may have had an allergic reaction to one or more ingredients used. We record and review all customer feedback to help us develop our products further, your comments have been added to our records. Please contact info@quebellabeauty.com if you wish to discuss this in more detail.