Shark Steam & Scrub with Steam Blaster Technology Scrubbing and Sanitizing Hard Floor Steam Mop S8201 14.5" Cleaning Path White

A: The Shark Steam & Scrub features an electric cord length of 223.2 inches.

A: The power cord is 18.6 feet long.

A: The part number for the replacement cleaning pads is 437CU8000.

A: Unfortunately, the cleaning pads won't stay on the steam mop. I have purchased new pads and none will stay on. This is a defect in product design.

A: This unit is designed for use on most hard floor surfaces. We recommend that you first test an isolated area of the surface to be cleaned and review the use and care instructions from your floor manufacturer.

A: Yes, these pads can be washed after use. We recommend machine-washing the scrub pads separately with liquid detergent. Do not use bleach or fabric softeners as they may damage the pads or leave a coating that will reduce their cleaning performance and absorbency. You can see more details within our Owner's Manual.

A: The cleaning pads will not stay on the steam mop. They've used cheap velcro and they will not adhere. I purchased many new pads designed specifically for this mop by Shark. I cannot use my mop.

A: It shows 2 sets in the photo that states what’s included in the box

A: Hi there! The Shark S8201 Steam & Scrub Mop comes with one set of Dirt Grip Soft Scrub Pads, which includes two pads, one for each rotating disc.

A: The Shark S8201 is designed for sealed hard floors only, which includes sealed tile, and it can be used over sealed grout, but it should not be used on brick or brick‑type surfaces because they are typically unsealed and porous, and the S8201 is not intended for those surfaces.

A: The Shark Steam Mop isn't designed with a feature to dry the floors. It cleans using steam and rotating pads, which means the floor will be damp after use and will need a short time to air‑dry.

A: The Shark Steam & Scrub is safe to use on sealed hard floors, including sealed marble, sealed stone, and sealed hardwood. It’s important to note that steam should only be used on sealed surfaces, as unsealed or delicately treated floors, such as untreated or solely oil‑finished wood, may be damaged by heat and moisture. The product listing specifically states it is suitable for hardwood, marble, tile, stone, laminate, and vinyl as long as they are sealed.

A: If you’re seeing circular streaks when using your Steam & Scrub, make sure you’re using a clean Dirt Grip Soft Scrub pad; replace the pad if needed. If this doesn’t resolve the issue, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, for further assistance.

A: No, we don’t recommend using the Shark Steam & Scrub on rugs. This unit is designed specifically for sealed hard floors only.