Tineco GO Pet Cordless Stick Vacuum with ZeroTangle Brush Technology Seafoam Green: HEPA Filter, Pet Hair, Multi-Surface
$199.99 sale price when purchased online
$299.99 list price
Target Online store #3991
About this item
Highlights
- ZeroTangle Brush Head: Removes 99% of hair wrap, perfect for pet homes.
- 8X More Suction Power: 160W suction power that is 8x more powerful than GO Flex. The 500 watt motor provides enhanced power for tackling bigger messes with ease.
- iLoop Sense Technology: Automatically adjusts suction and brush speed based on detected mess, optimizing battery life for up to 40 minutes.
- Sensor Indicator: Red-to-blue indicator shows debris detection and clearance. (Blue: No debris / Pink: Less debris / Red: More debris)
- XL Dustbin: 75% larger dustbin capacity compared to the GO Flex for extended, non-stop cleaning.
- Multi-Cyclone Airflow: Maintains strong suction longer than single cyclone models.
- Cordless and Lightweight: Powerful suction for any surface—hard floors, low/high pile carpets.
- EZ-Pull Lever: Easily and cleanly empties the entire dustbin.
- Tool-Free Brush Removal: Simply turn and pull for quick maintenance.
- Handheld Mode: Convenient for spot cleaning and above-floor surfaces
- LED Brush Headlights: Illuminates hidden dirt for complete cleaning.
- Enjoy fresh air with 5-Stage filtration system: Captures up to 99.97% of dust debris as small as 0.3μm for a fresher and healthier home.
- Removable Battery: Offers flexibility for easy replacement if needed.
- Up to 40 minutes of runtime: Clean your whole home on a single charge with extended battery life, allowing thorough cleaning of all surfaces without interruption.
- Versatile Accessories: Includes a crevice tool and 2-in-1 dusting brush for multi-surface cleaning.
- One-Touch Emptying: Mess-free dustbin emptying
Description
Introducing the Tineco GO PET, the ultimate cordless stick vacuum cleaner specifically designed for pet owners. This powerhouse pet vacuum cleaner boasts 8x more suction power than our standard models, making it perfect for removing pet hair from carpets and hardwood floors. The ZeroTangle Brush Head ensures 99% of hair wrap is eliminated, while the iLoop Smart Sensor Technology automatically adjusts suction power based on the mess detected. With up to 40 minutes of runtime, LED headlights, and an XL Dustbin with 75% more capacity, cleaning is effortless and efficient. The Tineco GO Pet Cordless Stick Vacuum easily converts to a handheld vacuum, making it versatile for multi-surface cleaning. Embrace a cleaner, allergen-free home with this exceptional vacuum cleaner appliance that tackles pet hair from carpets & hardwood floors with ease.
Dimensions (Overall): 44.05 Inches (H) x 7.87 Inches (W) x 4.92 Inches (D)
Weight: 6 Pounds
Features: Light Weight, Tangle-Free Brush Roll, Pet Hair Pick-Up, Cordless
Capacity (Volume): .7 Liter
Includes: Extension Wand, Crevice Tool, Wall Mounting Bracket, Dusting Brush, Mini Power Brush
Wattage Required: 500 Watts
Number of Speeds: 3
Bag Type: Bagless
Cleaning Path Width: 8.39 Inches
Recommended Surface Application: Carpet, Multi-Surface, Hardwood, Hard Floor
Filter Type: HEPA
Hose Length: 0 Inches
Power Source: Battery
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90971324
UPC: 194846002899
Item Number (DPCI): 329-00-0048
Origin: Imported
Shipping details
Estimated ship dimensions: 11.54 inches length x 6.5 inches width x 26.61 inches height
Estimated ship weight: 11.9 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Is there a way to adjust the vacuum height for high like carpet? Otherwise, it won’t work on my carpet, but I thought it would work on both low and high pile.
submitted by heinz - 11 months ago
A: It does not work on low pile
submitted bySarah - 7 months agoA: No. It’s terrible on rugs and carpet
submitted byAmcdon - 4 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. While the height isn't adjustable, the GO Pet is designed to work on both low and high-pile carpets. We recommend making multiple passes and adjusting the suction power to ensure better performance. For further assistance, contact us at support@tineco.com or 1-855-292-8864. Thank you for being a valued Tineco customer.
submitted byTineco team - 11 months agoBrand expert
Q: What type of replacement hepa filter does tineco A30S stick go pet series use?
submitted by Mary - 1 month ago
A: You can search for "A30S HEPA" on Tineco's official website. This HEPA is compatible with both the GO pet series and the A30S model. If you're still confused, you can contact customer service on the Tineco website.
submitted byTineco team - 1 month agoBrand expertA: You can search for "A30S HEPA" on Tineco's official website. This HEPA is compatible with both the GO pet series and the A30S model. If you're still confused, you can contact customer service on the Tineco website.
submitted byTineco support - 1 month agoBrand expert
Q: I'm renting and can't put holes in the wall. Can I still charge this stick vacuum and lean it on the closet wall?
submitted by EHB - 3 months ago
A: The GO PET comes with a compact and space-saving design, making them easy to store in a closet, cabinet, or any convenient location.
submitted byTineco support - 3 months agoBrand expertA: The GO PET comes with a compact and space-saving design, making them easy to store in a closet, cabinet, or any convenient location.
submitted byTineco team - 3 months agoBrand expert
Q: Is there an on/off switch for the roller brush?
submitted by CML - 5 months ago
A: Thank you very much for your inquiry. We would like to clarify that all of our vacuum cleaners are equipped with a single power switch, and there is no separate switch for the brush component. However, the brush part does feature a dedicated button that allows for easy removal and cleaning. We hope this response has been helpful to you. If you have any further questions or need additional assistance, please do not hesitate to let us know. We are here to help and ensure that you have all the information you need.
submitted byTineco team - 5 months agoBrand expertA: Thank you very much for your inquiry. We would like to clarify that all of our vacuum cleaners are equipped with a single power switch, and there is no separate switch for the brush component. However, the brush part does feature a dedicated button that allows for easy removal and cleaning. We hope this response has been helpful to you. If you have any further questions or need additional assistance, please do not hesitate to let us know. We are here to help and ensure that you have all the information you need.
submitted byTineco support - 5 months agoBrand expert
Q: Is this the tineco A 5OS or 3OS?
submitted by Lergagain - 8 months ago
A: Dear customer，The go pet series machine is the A30S machine
submitted byTineco support - 8 months agoBrand expert
Q: What is the country of origin
submitted by CaptainC - 11 months ago
A: It is imported from China.
submitted byAri - 10 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. Tineco is a global brand, and our products are manufactured in China. If you have further questions or need assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 10 months agoBrand expert
Q: How long will the battery stay charged during use?
submitted by artsi - 11 months ago
A: Lasted 20 minutes for me on a full charge. So disappointed.
submitted byAri - 10 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. This model offers up to 60 minutes of runtime on a full charge, depending on usage and settings. To maximize battery life, we recommend using the appropriate power mode for your cleaning tasks and charging the vacuum after each use. For further assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 10 months agoBrand expert
Q: How does this vacuum do on carpet?
submitted by bridgetb - 1 year ago
A: Does not work on ruggables
submitted byErin N - 8 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. This vacuum performs well on carpets, especially for picking up pet hair and debris. Its powerful 160W suction is designed to handle various surfaces, including carpeted areas. For further assistance, contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 11 months agoBrand expert
Q: Does this not come with a charger?
submitted by Charger - 6 months ago
A: Dear customer, our machine will come with an original adapter.
submitted byTineco team - 6 months agoBrand expert
Q: is this the same as Tineco - GO Pet Cordless Stick Vacuum (GO303)? Thank you!
submitted by bb - 6 months ago
A: Dear customer, this vacuumDear customer, this vacuum cleaner is a product of the GO series, they are the same. cleaner is a product of the GO series, they are the same.
submitted byTineco team - 6 months agoBrand expert
WARNING: California Residents.
Cancer and Reproductive Harm www.P65Warnings.ca.gov For more information, go to https://www.p65warnings.ca.gov/
Frequently bought together
Discover more options
Related Categories
Guests are saying
This cordless vacuum is a game changer for pet owners, offering powerful suction and versatility for cleaning various surfaces, including carpets and hardwood floors. Its lightweight design and easy maneuverability make it perfect for tackling pet hair and debris in hard-to-reach areas. The vacuum features a long-lasting battery, a good-sized dust cup, and a convenient handheld option, making it an excellent choice for everyday cleaning tasks.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.7 out of 5 stars with 334 reviews
38% would recommend
110 recommendations
Great stick vaccum
5 out of 5 stars
Thumbs up graphic, would recommend
Alex - today, Verified purchaser
Super light, lots of different modifications, works great on both hardwood and tile floors. Just a one-cat household but the fact that it's so light and easy to use means I vacuum more often and the house stays cleaner.
Dont recommend
1 out of 5 stars
Thumbs down graphic, would not recommend
Brit - 1 day ago, Verified purchaser
Terrible suction on carpet, I had my other vacuum for 8 years, this one has fallen apart after just a few months. Wouldn’t recommend
Love this
4 out of 5 stars
Thumbs up graphic, would recommend
Makenna - 1 day ago, Verified purchaser
I love this vacuum! The only thing I do not like, i have a thicker rug in my kitchen and it will not go over that. It gets through my shag rug though!
Piece if crap
1 out of 5 stars
Momster - 5 days ago, Verified purchaser
Great vacuum for a few weeks. Then the canister stopped latching and it doesn’t work. No suction. Wish I could return !!!
Do not buy
1 out of 5 stars
Thumbs down graphic, would not recommend
Disappointed - 8 days ago
Did not feel suction was powerful and would not work on my rugs (they are not fluffy). Will be returning.
1 reply from Tineco support team - 7 days ago
We appreciate you taking the time to share your feedback about your recent experience with our product. We’re genuinely sorry to hear that it didn’t meet your expectations, especially concerning the suction power on your rugs. Your satisfaction is incredibly important to us, and we want to assure you that we take these concerns very seriously. Feedback like yours helps us improve and ensure we are providing our customers with the best possible experience. Based on your description, it seems that the suction power was not as effective as you expected, particularly on your non-fluffy rugs. We understand how essential a vacuum’s performance is, especially when it comes to dealing with different types of flooring and rugs. To enhance the performance of your vacuum, we recommend the following tips: ensure the battery is fully charged after each use and clean the filter regularly. These steps will help maintain optimal suction and extend the usage time. If you have already been following these practices, please disregard this suggestion. We’d love to assist you further and explore how we can better meet your needs. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to ensuring you have a positive experience with our products. Thank you again for your feedback and for giving us the opportunity to improve. We hope to speak with you soon and turn your experience around.
Great budget friendly option
4 out of 5 stars
Thumbs up graphic, would recommend
Chloe - 13 days ago, Verified purchaser
Honestly this vacuum has been great for us! We use it at least every other day and does everything I need a vacuum to do!
1 reply from Tineco support team - 12 days ago
Thank you for your wonderful feedback and for taking the time to share your experience with our vacuum. We’re thrilled to hear that it has been great for you and that it meets all your vacuuming needs, especially with such frequent use. We sincerely appreciate you choosing our product and are grateful for your continued trust in our brand. Your satisfaction is our top priority, and we’re committed to maintaining the quality and performance you’ve come to expect. If you have any questions or need assistance in the future, please don’t hesitate to reach out to our customer service team. We’re always here to help. Thank you again for being our customer.
Not what I thought it would be
2 out of 5 stars
Thumbs down graphic, would not recommend
Gloria - 21 days ago, Verified purchaser
I am disappointed with vacuum. I watched several review videos before buying it. I saw people vacuuming up piles of dog hair with no problems. It wasn’t super loud. I got this vacuum. It’s much louder with floor roller attachment on. When using the crevice attachments, the motor isn’t as loud but the floor attachment is ridiculously louder than the videos I watched. The sensor on the vacuum is also extremely sensitive. Vacuuming my hard floor entry way with light foot traffic sets off the red light and if I don’t pick up the vacuum from the floor, the red light will make the vacuum suction turn off. This is supposed to be the pet version where I watched a person vacuum a pile of hair with no problems. I don’t know if the description on Target’s site was wrong, but this really doesn’t seem to be the same vacuum. Also when I went to the site to register for the warranty, the site kept saying the model/serial number on the unit does not exist. Very frustrating! Would not recommend this vacuum for the purpose it says it works for…per hair.
1 reply from Tineco support team - 16 days ago
Thank you for taking the time to share your thoughts on your recent purchase. We’re genuinely sorry to hear that your experience with our vacuum hasn’t met the high standards we strive for. Your feedback is crucial in helping us improve our products and services. We understand that you expected a quieter performance based on the videos you watched. It’s concerning to hear that the floor roller attachment is louder than anticipated, and that the sensor seems overly sensitive, especially when vacuuming light foot traffic areas. Additionally, the issue you faced with registering the warranty due to a non-existent model/serial number is indeed frustrating, and we apologize for this inconvenience. Based on your description, the main concerns seem to be the noise level of the floor roller attachment, the sensitivity of the vacuum sensor, and the difficulty in registering the warranty. We’d like to assist you in resolving these issues as swiftly as possible. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring your satisfaction and will work diligently to find a solution that meets your needs. We value your business and the trust you’ve placed in our brand. We’re committed to not only addressing your current concerns but also using your feedback to enhance our products and services. We hope to have the opportunity to restore your confidence in our brand and demonstrate our commitment to excellence. Once again, we apologize for the inconvenience and frustration you’ve experienced. We look forward to resolving these issues and ensuring a more positive experience for you.
Bad purchase
1 out of 5 stars
Thumbs down graphic, would not recommend
Crap - 26 days ago, Verified purchaser
This does not work on my rug or bathroom rug. No matter what setting I use it on it stops suctioning on the rugs. Very disappointing and misleading. The product says for pets and carpets.
1 reply from Tineco support team - 26 days ago
We are truly sorry to hear about your disappointing experience with our product. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we deliver the best possible cleaning experience to all our customers. Based on your description, it seems that the vacuum struggles to maintain suction on your rug and bathroom rug. We understand how crucial suction is for effective cleaning, especially when dealing with carpets and pet hair. To enhance the performance of your vacuum, we recommend the following tips: Ensure the filter is clean and free of debris. A clogged filter can significantly reduce suction power. Regularly check and clean the brush roll to prevent hair and fibers from tangling. If you haven’t already, try charging the battery to its full capacity before using the vacuum. Please remember, we stand behind the quality of our products and offer a two-year warranty for your peace of mind. If the issue persists, we’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring you have a positive experience with our product. Thank you for bringing this to our attention. We are committed to using your feedback to make necessary improvements and provide you with the cleaning solution you expect and deserve.
You need this!!
5 out of 5 stars
emilyn51_4490 - 29 days ago
originally posted on influenster.com
[This review was collected as part of a promotion.] I LOVE THIS VACUUM!! I was searching for the perfect vacuum for when I moved from WV- CA. I was able to Review the Tineco cordless vacuum with the zero tangle technology and all I can say is it’s definitely worth the buy the battery life is good the color is super cute and it’s CORDLESS🙌🏼
Bad purchase
1 out of 5 stars
Thumbs down graphic, would not recommend
Kr - 1 month ago, Verified purchaser
Liked the color and style
1 reply from Tineco support team - 29 days ago
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our product did not meet your expectations. We appreciate your insight as it helps us improve and ensure we are delivering the best possible product and experience to our customers. Based on your description, it seems that while you liked the color and style of the product, the overall purchase did not meet your satisfaction. We understand how important it is to have a product that not only looks good but also performs well. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring you have a positive experience with our brand and will work diligently to resolve any issues you may be facing. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to restore your confidence in our brand.
Stopped working after 6 months, Target wont allow refund
1 out of 5 stars
Thumbs down graphic, would not recommend
- 2 months ago, Verified purchaser
Roller bar stopped working within 6 months of purchase (no it’s not clogged with hair or dirt). I’ve taken it out and cleaned it very thoroughly just in case. Target won’t reimburse me! Don’t buy from Target if you want to try this vacuum, at least get directly from manufacturer, so you can get a return.
1 reply from Tineco support team - 2 months ago
Thank you so much for sharing your experience with us, and we truly appreciate you taking the time to provide your feedback. We sincerely apologize for the inconvenience you’ve experienced with your roller bar stopping within just six months of purchase. Please accept our heartfelt apologies for falling short of your expectations. We take your feedback very seriously and are genuinely sorry for the trouble this has caused you. Based on your description, the main issue you encountered was the roller bar ceasing to function after a short period, and you’ve already taken the initiative to thoroughly clean it, confirming it wasn’t clogged with hair or dirt. We also understand your frustration regarding the purchase from Target and the reimbursement issue. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Once again, we are truly sorry for the negative experience you’ve had. Your satisfaction and trust in our brand are of utmost importance to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
Biggest waste of money. DO NOT BUY!
1 out of 5 stars
Thumbs down graphic, would not recommend
Sadieanne12 - 2 months ago, Verified purchaser
Replaced my Dyson V8 after a few years, with this heap of trash. This stick vac is completely worthless and does a subpar job on hard floors. Does not due well next to baseboards, will not work in any kind of rug, and carpet is a solid no-go. I wish I would have returned this after the first use.
1 reply from Tineco support team - 2 months ago
Thank you for sharing your feedback with us. We truly appreciate you choosing our product and are sorry to hear that your experience with the stick vacuum hasn’t met your expectations. Based on your description, it seems that you’ve found the vacuum to be underwhelming on hard floors, ineffective near baseboards, and unsuitable for rugs or carpets. We sincerely apologize for the inconvenience this has caused. Your feedback is invaluable to us, and we take it very seriously. We will thoroughly investigate these issues to ensure continuous improvement in our product and service quality. To help optimize the vacuum’s performance, we recommend the following steps: ● For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Once again, we apologize for the disappointment this has caused. Your satisfaction and trust are of utmost importance to us, and we hope to have the opportunity to regain your confidence in the future.
Inconvenient
2 out of 5 stars
Thumbs down graphic, would not recommend
Singlemom - 2 months ago, Verified purchaser
It's true it works on hard floors. It will shut down if you use it on rugs. But I realize you have to put the small attachment for the rugs and does a pretty good suction on it. But of course the rug attachment is small so it takes longer to clean a big surface. Also the motor/head is too heavy for the body. My arm does actually get sore from using this. It works but is very inconvenient.
1 reply from Tineco support team - 2 months ago
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback, and we’re glad to hear that the machine does a pretty good job with suction, especially when using the appropriate attachment for rugs. We sincerely apologize for the inconvenience and frustration you’ve experienced with the machine. Your feedback is incredibly important to us, and we want to assure you that we take your concerns very seriously and will use them to continuously improve our products and services. Based on your description, it sounds like you’ve encountered a few issues: the unit shuts down when used on rugs without the specific attachment, the rug attachment being small leads to longer cleaning times for larger areas, and the motor/head assembly feels too heavy, causing arm discomfort during use. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Once again, we are truly sorry for the negative experience. Your satisfaction and trust in our brand are of utmost importance to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
Really like it
5 out of 5 stars
Thumbs up graphic, would recommend
Essiej3 - 2 months ago, Verified purchaser
I like that this has powerful suction and really picks everything up. I wish it had a lower setting so I could use on floor covers, they’re so lightweight they get sucked up. This is great on carpet and bare floors. Has accessories to get at corners or furniture. I’d buy again.
1 reply from Tineco support team - 2 months ago
Thank you so much for your thoughtful feedback and for taking the time to share your experience with our vacuum! We're really glad to hear you appreciate its powerful suction and how effectively it cleans both carpets and bare floors. We also appreciate you noting the usefulness of the included accessories for those hard-to-reach spots. We definitely understand your point about wanting a lower suction setting for delicate floor coverings – that's a great suggestion, and we'll certainly take it into consideration as we work on improving our future products. Thank you again for choosing our vacuum and for your positive review. We're thrilled you'd buy it again! If you have any questions or need any assistance in the future, please don't hesitate to reach out. We're here to help!
Complete lemon and T just says sorry
2 out of 5 stars
Thumbs down graphic, would not recommend
1 star is too much - 2 months ago, Verified purchaser
Only works on hard floors. Bogs down on carpet
1 reply from Tineco support team - 2 months ago
We’re truly sorry to hear that your experience with the Tineco vacuum hasn’t been as smooth as you hoped, particularly with its performance on different surfaces. We understand how important it is for a vacuum to work well everywhere in your home, and we appreciate you sharing your feedback. We take your comments very seriously and will use them to help us continuously improve our products and services. Based on your description, the main issue you’ve encountered is that the vacuum works well on hard floors but struggles and “bogs down” when used on carpet. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, please ensure you are using the appropriate suction setting for carpet, if your model has adjustable power modes. Please be aware that we do offer a two-year warranty on our machines. We’d love to assist you further and understand if there might be any specific settings or usage tips that could help improve its performance on your carpet. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to addressing your concerns and finding the best possible solution.
Disappointed
1 out of 5 stars
Thumbs down graphic, would not recommend
Susan - 2 months ago, Verified purchaser
I’ve had this less than a year and the motor died
1 reply from Tineco support team - 2 months ago
We are truly sorry to hear that you’ve experienced issues with your Tineco vacuum so soon after purchase, especially with the motor failing before a year has even passed. We understand how frustrating this must be, and we appreciate you sharing your experience with us. We take your feedback very seriously and will use it to continuously improve our products and services. Based on your description, the main issue you’re facing is that the vacuum’s motor has stopped working after less than a year of use. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Please be aware that we offer a two-year warranty on our machines. We’d love to assist you further in resolving the issue with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.
Broke after 3 months
1 out of 5 stars
Thumbs down graphic, would not recommend
MSG - 3 months ago, Verified purchaser
The vacuum head is too heavy for the suction pipe construction. The connector piece up near the motor is made of plastic, and it has already cracked. Now it won't stay attached. It broke after just three months of use. Money down the drain.
1 reply from Tineco support team - 2 months ago
We’re truly sorry to hear that your Tineco vacuum experienced damage so quickly. We understand how frustrating it is when a product doesn’t hold up as expected, especially when you rely on it for cleaning. Based on your description, the main issues you’ve encountered are that the vacuum head feels too heavy for the suction pipe, leading to a plastic connector piece near the motor cracking after only three months of use, and subsequently, the head no longer staying attached. This is certainly not the experience we want you to have, and we regret that it resulted in feeling like your money was wasted. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). They can discuss the specific issue with you and explore potential warranty options or repairs under warranty, as this seems like a manufacturing or design-related failure. We take your feedback very seriously regarding the durability and construction of our products. We will review your comments about the connector piece and overall design to make improvements for future models.
Great for hardwood, doesnt work on rugs
3 out of 5 stars
ak - 3 months ago, Verified purchaser
I really love this vacuum and how lightweight it is. It’s also a really pretty color. The suction is STRONG, and works great on carpets and hardwood floors, but it immediately turns off if you try to vacuum a rug. It sucks it up and gets stuck. No matter what setting I try, it won’t vacuum rugs, which is the main reason I bought it. I previously had a shark cordless vacuum and the suction wasn’t as strong and I was able to vacuum my washable rugs with no problem. I will most likely be returning this because I can’t use it everywhere in my house. The battery does last for a really long time though, I can vacuum two levels of my house with it.
1 reply from Tineco support team - 3 months ago
Thank you for taking the time to share your feedback about our vacuum. We’re thrilled to hear that you love its lightweight design, attractive color, strong suction on carpets and hardwood floors, and the long-lasting battery life that allows you to vacuum two levels of your house. Based on your description, we understand that you’ve encountered issues with the vacuum getting stuck when trying to vacuum rugs. We apologize for this inconvenience and want to assure you that we take your feedback seriously. We will pas…ction and longest use time. We’d love to assist you further and help find a solution that works for you. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Thank you for choosing our product, and we hope to have the opportunity to improve your opinion of Tineco.
Love it
5 out of 5 stars
Thumbs up graphic, would recommend
Walker3 - 3 months ago, Verified purchaser
Great suction and battery life!
1 reply from Tineco support team - 3 months ago
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you are pleased with the great suction and battery life of our product. It’s our goal to provide you with reliable and efficient cleaning solutions, and we’re glad to know that we’ve succeeded in meeting your expectations. We appreciate your choice to use our product and are committed to delivering high-quality and reliable solutions for your cleaning needs. If you ever encounter any issues or have suggestions for improvement, please know that we are always here to listen and strive for excellence. Thank you again for your support, and we look forward to continuing to serve you with products that simplify your life.
Stopped working after a few months
1 out of 5 stars
Thumbs down graphic, would not recommend
s - 3 months ago, Verified purchaser
Suction was terrible. Started making a loud noise and then stopped working after a few months.
1 reply from Tineco support team - 3 months ago
Thank you for taking the time to share your feedback. Your experience is extremely important to us, and we are committed to using your feedback to improve our products and services.We apologize for the inconvenience this has caused you. For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain strong suction and extend the use time of your vacuum. We’d love to assist you further and help resolve these issues. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're here to help and ensure you have a satisfying experience with our products. Thank you for your understanding, and we hope to have the chance to improve your opinion of our brand.