Dash 16 Cup Electric Popcorn Maker - Aqua: 1400W Popcorn Popper, 8 Kernel Capacity, Easy Clean, Metal & Plastic

A: In the beginning, mine popped perfectly into the bowl.Now that I've had it for a while.Popcorn goes everywhere.I'm not sure if it's because it's getting tired or it's just user air.But it definitely flies everywhere now.

A: Yes, the Dash 16 Electric Popcorn Maker has a newer design. I hope this helps!

A: Hello! Thank you for purchasing the Fresh Pop Popcorn Maker. We are happy to help. Please contact our Customer Support team at bydash.com/help or call 1-800-898-6970 and we can assist you further regarding replacement parts. We appreciate your understanding and are committed to ensuring you have the best experience with our products. Thank you!

A: Hello! Thank you for purchasing the Dash Hot Air Popcorn Popper. We apologize for the inconvenience you're experiencing. Please contact our Customer Support team at bydash.com/help or call 1-800-898-6970. We appreciate your understanding and are committed to ensuring you have the best experience with our products. Thank you!

A: Hello! Thank you for your question about using sugar in the Dash 16 Cup Electric Popcorn Maker. The butter melting tray is designed specifically for melting butter or similar fats. Adding sugar directly to this tray isn't recommended, as sugar can burn at high temperatures, potentially damaging the appliance and affecting the taste of your popcorn.​ If you have further questions or need assistance, feel free to contact our Customer Support team at bydash.com/help or call 1-800-898-6970.

A: Hello! Thank you for the interest in our products. Unfortunately, the voltage is 120v and should only be used in USA.

A: Hi. Thank you for your interest in our products. Our products should be used with voltage plugs or outlets that are 120V, only.

A: Hi! Thanks for your interest in our Dash 16 Cup Electric Popcorn Maker. This maker has the capacity to hold 8 ounces of un-popped kernels.

A: Thank you for your question about the Dash Fresh Pop Popcorn Maker. While the machine is designed to direct popped kernels into the bowl, some unpopped kernels may occasionally be pushed out along with the popped ones. This can happen due to the airflow used to pop the corn. To minimize this, try using fresh, high-quality popcorn kernels, as older or smaller kernels may not pop as efficiently. Ensuring the correct amount of kernels is used, as overloading can cause more unpopped kernels to be expelled. If you have further questions or need assistance, please reach out to bydash.com/help.

A: Hello! Thank you for your question about the Dash 16 Cup Electric Popcorn Maker. No, you do not need to preheat the air popper before adding the popcorn kernels. Simply add the recommended amount of kernels to the machine, place the lid on, and turn it on. The unit will heat up quickly and begin popping within a few minutes. If you have any additional questions, feel free to reach out to bydash.com/help. Our Customer Service team would be happy to assist!

A: Hello! We’re sorry to hear that your Dash 16-Cup Electric Popcorn Maker is causing popcorn to fly everywhere instead of directing it down the chute. Since you mentioned this wasn’t an issue when the product was new, here are a few things to check: Bowl Placement – Ensure that the bowl is positioned correctly under the chute so that all popped kernels land inside. Kernel Size & Freshness – Older or lighter kernels may pop with more force, causing them to bounce out of the chute. Using fresh, high-quality popcorn may help. Chute Alignment – Check if the chute has shifted or isn’t securely in place, as this could impact the direction of the popcorn. Internal Build-Up – Over time, small amounts of oil or debris may build up inside, affecting airflow. Wiping the inside with a dry cloth after each use may help. If you’re still experiencing this issue, please reach out to bydash.com/help. Our Customer Service team would be happy to assist you further. Thank you for bringing this to our attention!