Head & Shoulders Men's 2-in-1 Shampoo and Conditioner, Anti-Dandruff Treatment, Full & Thick for Daily Use, Paraben-Free - 28.2 fl oz

Thank you for your feedback on Head & Shoulders Men’s 2-in-1 Shampoo and Conditioner. We are sorry to hear about your experience. We appreciate you letting us know and we will be sharing your comments with our product development team. We suggest tightening the pump by turning the base clockwise. Then twist the nozzle until it pops up. If it resists, gently jiggle while turning. Then prime the pump a few times for smooth product flow. Please feel free to call us at (800) 723-9569 or reach out through our Contact Us page for further assistance.

Thank you for contacting Head & Shoulders. We are sorry for any confusion, we want you to know you received the correct product. Head & Shoulders Coastal Tide replaced Full & Thick 2 in 1. It is the same formula, just the package and name changed. Please feel free to call us at (800) 723-9569 or reach out through our Contact Us page for further assistance.

Thank you for getting in touch about our Head and Shoulders 2 in 1 Men Full and Thick Shampoo and Conditioner. We're sorry to hear that you're not happy with the product's color and scent. We'd like to assure you that there has not been any formula changes to our product and that the color has always been blue. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If there's more that you'd like to share, we'd be happy to assist you further. Please just give us a call at (800) 723-9569 or email us through our Contact Us Page.

Thank you for sharing your feedback on our Head & Shoulders 2-in-1 Shampoo & Conditioner Full & Thick. We are thrilled you have fallen in love with the scent. We would like to let you know that all of our products are thoroughly evaluated to be safe when use as directed, and our 2-in-1 shampoo & conditioner has only been tested to be used for your scalp and hair.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team.

Wash your hair with a clarifying shampoo to remove excess product and dirt/grease. To stop this from happening again, make sure you: Rinse your hair thoroughly. If a shampoo, conditioner, or styling product is not thoroughly rinsed, it can leave hair greasy. Choose the right products for your hair type and the style you want. Don't use more product than needed. For example, if your hair feels only slightly too greasy, try a shampoo and conditioner that are not quite as rich as what you are currently using. Fine hair in particular tends to become greasy. If your hair feels very greasy or dirty, try a shampoo with little or no moisturizing benefits and a lighter conditioner.Wash your hair with a clarifying shampoo to remove excess product and dirt/grease. To stop this from happening again, make sure you: Rinse your hair thoroughly. If a shampoo, conditioner, or styling product is not thoroughly rinsed, it can leave hair greasy. Choose the right products for your hair type and the style you want. Don't use more product than needed. For example, if your hair feels only slightly too greasy, try a shampoo and conditioner that are not quite as rich as what you are currently using. Fine hair in particular tends to become greasy. If your hair feels very greasy or dirty, try a shampoo with little or no moisturizing benefits and a lighter conditioner.

Thank you for the feed back glad to hear it is working for you.

Thanks for telling us how happy you are with Head & Shoulders! We know how busy life can get, so it means a lot that you took time to let us know how you feel. Your reaction is just what we hoped for, and I can’t wait to share your response with the rest of the team! -Chelsey S.