Blink Wi-Fi Video Doorbell

Hello Hand Soap! Thank you so much for providing a review of your experience with your Blink Video Doorbell! We would love the opportunity to try to troubleshoot further with you on your device no longer working as 6 months is not the expected life of our products. We would need additional information to properly assist so I would recommend contacting us directly at Blink Customer Support through the Contact Us link in the Help menu of the Blink smartphone app. We do hope we are able to improve your experience and resolve your issues and thank you again for your time! Have an awesome day!

Hello, Sharon. Thank you for taking the time to leave a review on the Blink Video Doorbell. I am sorry to hear about the issue you are having with the device and have some recommendations to try and help fix the problem. First, remove the batteries from the doorbell for five seconds and then reinsert them. If the red LED flashes, press the Reset button on the back of the doorbell for five seconds. Your doorbell is now ready to be added to your Blink account. If no red LED flashes, try new batteries. Replace the batteries with two new, AA 1.5-volt lithium non-rechargeable batteries. I hope this information is helpful. If you have any other questions or need assistance with the device, I recommend contacting Blink Customer Support at 1-833-392-5465. Thank you again, have a great day!

Hello and thank you for your review and feedback! You are correct that as is, this device does require a subscription to be able to utilize cloud storage to record and view videos. You do also get some additional features and benefits included with the subscription. You can still use this doorbell without a subscription in a few different ways. You can always use as a regular doorbell through the Blink app, and be able to respond to and view live video. You can also utilize a local storage option with a Blink Sync Module 2 that is sold separately. With a Sync Module 2, you will get double the battery life as well as have the option to plug in one of your own USB flash drives into the Sync Module that can be used to record video without a subscription. I hope these tips help give you some additional ways you can utilize this doorbell and improve your experience. Thank you so much for your time and have a terrific day!

Hello Mayra! Thank you for reaching out. I am sorry to hear about your disappointment in the Blink Video Doorbell. With this Blink Video Doorbell, you can use two AA lithium batteries or you can hardwired it to an existing doorbell. The subscription pricing is $3 per month or $30 per year for one camera. If you don't want to pay for a subscription, you can purchase the sync module 2 which allows you to insert a USB flash drive where you can store motion alerts. As far as moving this doorbell, you can move it anywhere where you have a strong wifi signal. I hope this helps and if you need any further support, please reach out to Blink customer service at 1-833-392-5465. Thanks and have a great day!

Hi Monique Lynch, We are sorry to hear you are not having a pleasant experience. You can call Blink customer support at 1-833-392-5465 for further questions and troubleshooting! Hope that helps!

Hello and thank you for your valued feedback on your Blink Video Doorbell. I am sorry to hear about your frustrations with this device. Here are a few tips to help with the problems you are running into. First, if the Live View play button is not visible for your Video Doorbell, your camera may be in Event Response mode. In this mode, Live View can only be accessed from a notification sent to your mobile device when a motion event is detected. Your Video Doorbell enters Event Response Mode if you choose not to add your Video Doorbell to a Sync Module or connect it to compatible chime wiring. The Video Doorbell automatically exits Event Response when you: Add the doorbell to an existing Sync Module. Add a new Sync Module to your doorbell. Connect your doorbell to compatible doorbell wiring. Please note that Blink cameras are only compatible with size AA 1.5 volt Lithium non-rechargeable batteries. Try one or more of the following to decrease your camera high usage: Reposition your camera if you're receiving false motion notifications. Shorten the length of your motion clips. Reduce your use of Live View. Lower your camera's sensitivity setting. Set up Activity Zones to prevent excessive motion clips or false alerts. If possible, only arm your camera when no one is home. Reduce the amount of time your camera is armed when at home. This can be automated by enabling Scheduled Arming. Individually arm and disarm certain cameras within a system. Ensure that your camera has at least 3 bars of signal strength for camera to Wi-Fi. Reduce the use of your camera's illuminator. I surely hope these tips help with your battery life/live view on your Blink Doorbell. Have a great day!

Hi Kiki, thank you for your feedback about the Blink Video Doorbell. I'm sorry to hear that you had to return the device because the cover didn't click on properly. Your experience helps us improve our products, and we appreciate you taking the time to share your thoughts. We value your input and hope to provide a better experience in the future. Happy Holidays!

Hello Kayla! I am sorry to hear about the issues you are having with your Blink Video Doorbell. The length of motion clips to be recorded can be set between 5 and 30 seconds. Please test sensitivity for your Blink Video Doorbell: 1. Tap More on your camera's thumbnail and select Device Settings. 2. Select Motion Settings. 3. On Motion Sensitivity, move the slider two or three increments to the right for a higher numeric setting. 4. Tap Save to save this setting and walk out of the frame of view of this camera. 5. From the main screen of the Blink app, set your system to Armed to enable Motion Detection. 6. Test the camera sensitivity by introducing movement. 7. If the sensitivity is not successful, increase the slider more, save, and try again. 8. If you have adjusted the sensitivity to your liking, proceed to test with a larger moving object, such as yourself. 9. Walk in front of your camera and check to see if the setting gives the desired motion alert. 10. you can also create activity zones to help improve motion detection performance. If these steps don't help, please contact Amazon customer support at 1-888-280-4331 for support. I hope this helps. Have a great day!

Hi Good Purchase, We are sorry you are not pleased with your purchase. For any further concerns, or troubleshooting assistance we can provide, please contact Blink customer support at 1-833-392-5465! Best of Luck!

Hi Blink Doorbell, If you are constantly changing your batteries, you can edit the devices motion zones to pick up less in your space. If you need further assistance with the device you can reach Blink customer support at 1-833-392-5465! Hope that helps!

Hello, bchbuny1980. I am sorry to hear about the experience you are having with the Blink Video Doorbell. I have some recommendations to try and get your two-way audio working. I recommend you check your mobile device to ensure the Blink app has permission to use the microphone. If you don't see the Blink app listed on your mobile device's Microphone permission list: - Go to your camera's Live View in the Blink app and tap the grayed-out Mic Disabled button at the bottom of the screen. - A "Microphone Access" message displays. - Tap Go to Settings and turn on the Microphone setting for your Blink app. This allows your Blink camera to access your mobile device's microphone so you can talk and hear through the Blink app. If you are still having issues with your Blink Doorbell, I recommend calling Blink customer service for assistance. You can reach them at 1-833-392-5465. I hope this information is helpful. Thank you!

Hello, Thechildfan. Thank you for taking the time to leave a review and I am sorry that you are experiencing issues with your Blink Video Doorbell. The Sync Module 2 gives you the ability to go into live view whenever you want instead of only when the doorbell is pressed. The Sync Module 2 can also extend the battery life of the Blink Video Doorbell to 2 years of usage (Battery life of up to two years, based on default settings. Features may vary with configuration and settings. Battery life will vary based on device settings, use, and environmental factors). I do hope this information is helpful. If you have any questions about the device, I recommend calling Blink customer service for assistance. You can reach them at 1-833-392-5465. I hope this information is helpful. Thank you!

Hi User8636292, We are sorry you are disappointed with your Blink Doorbell. Below are some things that can affect battery usage: -Slow internet connection speeds use batteries faster. -Extreme heat and cold can affect battery performance. -Weak signal strengths between Blink devices, and with the Wi-Fi network, uses batteries faster. Hope that helps!

Hi Love2Shop, We are sorry you are disappointed with your Blink Doorbell. Below are some things that can affect battery usage: -Slow internet connection speeds use batteries faster. -Extreme heat and cold can affect battery performance. -Weak signal strengths between Blink devices, and with the Wi-Fi network, uses batteries faster. Also, adjusting motion zones via the Blink app can also help with motion alerts they are. If you do not set up the motion zones in the app you will not be notified for certain areas you may wish to see. Hope that helps!

Hello Bad! Thank you for taking the time to provide feedback on your setup experience with your new Blink Doorbell. We do try to make all set up of our products very intuitive and step by step instructions are provided in the app to walk you through. If you have any issues during the process, you can reach out to Blink Customer Support at 781.332.5465 for further troubleshooting. I hope this helps you get the assistance you need and that you have an amazing day!

Hello louisianasue! I am sorry to hear about the trouble you are having keeping your doorbell connected. You may have an issue with the signal strength from your home Wi-Fi which is usually the cause of a device dropping connection often. You can check this by going in to the Blink app on your smartphone and tapping the 3 dots on your device to bring up the device settings. From there, you would tap General Settings. Here you can see the signal strength as well as the Sync Module connection strength if using a Sync Module with it. If the signal is not close enough, you may need a Sync Module, or to move your router closer to the doorbell to get a better connection. I would recommend contacting Blink Customer Support at 833.392.5465 for further troubleshooting options available. I hope this helps improve your experience some and that you have a tremendous day!