Amazon Kindle Paperwhite (2024)

Hi Gary! Thank you for sharing your feedback about your Kindle Paperwhite screen discoloration issue. I understand your frustration with both the device problem and the store experience. Warranty service and technical support can be handled directly through Amazon. Since this appears to be a hardware issue, the best solution is to contact Amazon Customer Support directly at 1-888-280-4331. They are available 24/7 and can check your warranty status, process a replacement if covered (typically at no cost within the 1-year warranty period), or explain your options if out of warranty. In the meantime, you can try some quick troubleshooting steps like restarting your device by holding the power button for 40 seconds, checking for software updates, or adjusting your screen brightness and warmth settings. For the fastest resolution, I recommend reaching out to Amazon Device Support directly, as they have specialized training for Kindle issues and can provide the most appropriate solution for your specific situation. Thank you for bringing this to our attention, and I hope this information helps you get your Kindle screen issue resolved quickly.

Hi! Thank you for sharing your concerning experience with the Kindle Paperwhite and subsequent customer service interaction. I sincerely apologize for the loss of access to your books and the frustrating response you received. I want to clarify that your purchased Kindle books are not actually lost - they remain permanently accessible in your Amazon account library, even if your device fails. You can access these books through the free Kindle app on any smartphone, tablet, or computer, or through the Amazon Cloud Reader in your web browser at read.amazon.com. While electronic devices do eventually fail, a Paperwhite should ideally last longer than 7 years with proper care. If you're still interested in resolving the original device issue, you could try these steps: perform a hard reset by holding the power button for 40 seconds, then check if the battery will hold a charge using different cables and power sources. Sometimes what appears to be complete failure can be resolved through these methods. If you'd like further assistance recovering access to your books or addressing the device issues, please contact Amazon Customer Service at 1-888-280-4331 and specifically request to speak with the Kindle Technical Support team, who are better equipped to handle device troubleshooting rather than sales. Thank you for bringing this situation to our attention. Thank you for your feedback. I hope this information is useful.

Hi Chuck, Thanks for the feedback about the Kindle Paperwhite. I am sorry you were having difficulties using it with the public library system. That can be extremely frustrating. The easiest way to use the device is through the Libby app (formerly OverDrive). Here's how it works: Basic Process: Get a library card from your local library Download the Libby app on your phone or tablet Link your library card to Libby Link your Amazon account to Libby Browse and borrow books Send them directly to your Kindle Paperwhite Key Benefits: Books automatically appear on your Kindle Returns are automatic (no late fees) You can place holds on books that aren't available You can read samples before borrowing We always appreciate honest feedback about our devices and hope you will give it another try. Thanks and have a great day!