Hello Daralie! Thank you for your feedback on the Amazon Echo Show 5 (3rd Gen). I'm sorry to hear that your device is experiencing slow performance—this should not happen and is not the expected user experience for the Echo Show 5. Try these troubleshooting steps to improve responsiveness: restart your Echo Show 5 by unplugging it from power for 30 seconds and plugging it back in, ensure you have a strong and stable internet connection as slow Wi-Fi can cause lag, check for software updates in Settings > Device Options > System Updates and install any available updates, and clear the cache by going to Settings > Storage and selecting Clear Cache if available. If the device continues to move slowly after these steps, it could indicate a hardware defect. Thank you for bringing this to our attention, and I apologize for the inconvenience.

Hello Chris! Thank you for your feedback on the Echo Show 5 (3rd Gen). I'm sorry to hear you're experiencing frustration with the size, setup process, performance lag, and a loose power port on your device. Let me address each of your concerns with solutions that can help improve your experience: Device Size: The Echo Show 5 features a compact 5.5-inch display, which is designed for smaller spaces like nightstands, desks, or kitchens. If you're finding the screen too small for your needs, you might consider the Echo Show 8 (8-inch display) for larger viewing areas. However, the Echo Show 5 offers the same smart home control, video calling, and Alexa functionality in its compact form. Setup Simplification: To make setup easier, ensure you have the latest version of the Alexa app downloaded on your mobile device before beginning. The setup process should involve: plugging in the device, connecting to your Wi-Fi network when prompted on screen, and signing in with your Amazon account. If you encountered specific error messages or steps that were confusing, try performing a factory reset (press and hold the Volume Down button and Mute button simultaneously, releasing once the Amazon logo reappears) and attempt setup again with your phone close to the device for a stronger connection during the process. Performance Lag Issues: If the device is responding slowly or freezing, try these steps: Restart the device by unplugging it from power, waiting 30 seconds, then plugging it back in. Ensure your Wi-Fi connection is strong—the Echo Show 5 performs best with a stable internet connection. Check for software updates by saying "Alexa, check for software updates" or going to Settings > Device Options > Check for Software Updates. Loose Power Port: A loose connection at the power supply port is a hardware defect that shouldn't occur on a new device. This can cause intermittent power issues and device instability. Since this is a physical defect, I strongly recommend contacting Amazon Customer Support to discuss what options are available under warranty, as this type of hardware issue typically qualifies for resolution under the standard one-year limited warranty. Given the combination of issues you're experiencing—particularly the hardware defect with the power port—I encourage you to reach out to Amazon Customer Support at 1-888-280-4331 (available 24/7) to explore your warranty options. A device with a defective power port will only become more problematic over time. I hope these troubleshooting steps help with the setup and performance concerns, and that Amazon can resolve the hardware issue for you. Thank you for your feedback!

Hello Amanda, Thank you for sharing your feedback about the Amazon Echo Show 5 (3rd Gen). We're truly sorry to hear that your device stopped working after just one week and experienced significant lag during that time. This is absolutely not the experience we want our customers to have with Echo Show devices. A device failing within a week of use is unacceptable, and we understand how frustrating this must have been, especially when dealing with lag issues before it stopped working entirely. Since your Echo Show 5 has completely stopped functioning, we'd like to help you get this resolved. Please contact Amazon Customer Service at 1 888 280-4331 or through your Amazon account. Our team will work with you to make this right. We appreciate you taking the time to let us know about this issue. Your feedback helps us identify quality concerns and improve our products.

Hello Sergio! I'm sorry to hear about the frustrating issues you're experiencing with your Echo Show 5. Here are comprehensive troubleshooting steps to help resolve these issues: First, check your device's internet connection, as a weak or unstable Wi-Fi connection can cause unresponsiveness and screen issues, so ensure your Echo Show 5 has a strong signal. Next, restart your Echo Show 5 by unplugging the device from power, waiting 30 seconds, then plugging it back in, as this simple step resolves many functionality issues. You should also adjust your screen settings, as the screen may be turning off due to power-saving settings—swipe down from the top of the screen, select Settings > Display & Brightness, adjust the screen timeout settings and brightness levels, and check if "Adaptive Brightness" is enabled and adjust as needed. If your device setup uses the Alexa app, ensure you have the latest version installed on your mobile device. Your Echo Show 5 should update automatically, but you can manually check by going to Settings > Device Options > Check for Software Updates. If none of these steps help, a factory reset will clear up most issues—swipe down from the top, select Settings > Device Options > Reset to Factory Defaults, though note that this will erase all settings and you'll need to set up the device again. If these troubleshooting steps don't resolve the screen and responsiveness issues, Amazon Customer Support is available 24/7 for assistance at 1-888-280-4331. Thank you for your feedback it helps improve product quality and customer experience.

Hi Nora, Thank you for your 5-star review! We appreciate your feedback about the store experience. While we're glad you had a positive visit to Target, we'd love to hear about your experience with the Amazon Echo Show 5 (3rd Gen)! If you have any thoughts about the device itself—such as the deeper bass, clearer sound, or smart display features—we'd be happy to hear them. Thank you for choosing the Echo Show 5, and we hope it's serving you well!

Hello Robert! Thank you for your feedback on the Amazon Echo Show 5 (3rd Gen, 2023 release). I'm sorry to hear you're disappointed with your experience. Without more specific details about what issues you're encountering, it's difficult to provide targeted solutions, but here are some common troubleshooting steps that can resolve many Echo Show 5 problems: ensure your device has a strong internet connection, check that you have the latest software updates installed through Settings, restart your Echo Show 5 by unplugging it from power for 30 seconds then plugging it back in, and if you're experiencing audio quality issues, adjust the equalizer settings in the Alexa app or check that the speakers aren't obstructed. The Echo Show 5 (3rd Gen) features improved audio with deeper bass and clearer sound, a 5.5-inch display, and enhanced smart home controls, but if the device isn't meeting your expectations or you're experiencing persistent functionality issues, you may want to consider whether it's the right fit for your needs. I hope this information helps improve your experience with the device. Have a great day!

Dear Jessica, Thank you for your feedback about the Echo Show 5 (3rd Gen). I'm glad you're enjoying the sound quality, but I understand your frustration regarding Prime Video streaming. You're right to be disappointed, as product capabilities should be clearly communicated. While the Echo Show 5 does have limitations with Prime Video streaming, let me help clarify what video content you can access: You can still use your Echo Show 5 for: Video calling Compatible security camera feeds Other supported video services However, if Prime Video streaming was your main reason for purchase, you may want to: Contact Amazon customer support to discuss your options Consider returning the device to Target if you're still within the return window Look into alternative devices that better suit your needs Thank you for bringing this issue to our attention. Your feedback helps us improve our product information and customer experience.

Hi Kathy, Thank you so much for your wonderful 5-star review of the Amazon Echo Show 5 (3rd Gen)! We're thrilled to hear that you love it! It's fantastic that you're enjoying the great sound quality for listening to music—the deeper bass and clearer sound really do make a difference. We're also glad to hear that you've connected your Ring doorbell to it for door announcements. That's such a convenient feature for staying connected to what's happening at your front door! A stand is a great addition and will give you even more flexibility with placement and viewing angles. We hope your Echo Show 5 continues to serve you well for many years to come! Thank you for choosing the Echo Show 5 and for taking the time to share your positive experience!

Hello Karina! Thank you for your feedback on the Echo Show 5 (3rd Gen). I'm sorry to hear that the device didn't meet your expectations, especially considering the price point. The Echo Show 5 features a 5.5-inch display with improved audio quality including deeper bass and clearer sound, designed as a compact smart display for smaller spaces with video calling, smart home control, streaming entertainment, and Alexa voice assistance. If you're experiencing specific functionality issues, try checking your internet connection for strong Wi-Fi stability, updating your device software through Settings, restarting by unplugging for 30 seconds then reconnecting, adjusting equalizer settings in the Alexa app, or resetting to factory settings if problems persist. I hope this information helps address your concerns with the Echo Show 5. Have a great day!

Thank you for your feedback john!

Hi SILVIA, Thank you so much for your wonderful 5-star review of the Amazon Echo Show 5 (3rd Gen)! We're thrilled to hear that it's become such a useful addition to your bedroom. It's fantastic that you're taking advantage of so many features—from using it as an alarm to adding notes, reminders, and grocery lists. We love that you're also enjoying the ability to display your favorite pictures, which really makes the Echo Show feel personal and special. Thank you for choosing the Echo Show 5 and for taking the time to share how it's enhancing your daily routine!

Hi Francine! Thank you for your feedback on the Echo Show 5. I'm sorry to hear the device did not work for you. If you experienced issues with functionality, here are some troubleshooting steps that might help: ensure the device has a strong internet connection, check that you have the latest version of the Alexa app, restart your Echo Show 5 by unplugging it from power for 30 seconds and plugging it back in, and if these steps don't help, reset your Echo device to clear up most issues. If you're still experiencing problems with the device, Amazon Customer Support is available 24/7 at 1-888-280-4331 to assist with additional troubleshooting. I appreciate you taking the time to share your experience with us.

Dear Adrianna, We're truly sorry about your 1-star experience with the Echo Show 5, especially as these were intended as Christmas gifts. The issues you've described - power cycling, persistent ads, camera problems, and unresponsive controls - are not acceptable, and we understand your frustration. We want to help resolve these issues before Christmas: The power cycling might indicate a hardware issue that warrants immediate replacement We can properly remove ads through your Amazon account settings Our technical team can address the camera and touch response problems Please contact our support team at 1 888 280-4331 right away. Given these are Christmas gifts, we'll prioritize either fixing or replacing these devices to ensure your children have a working product for the holidays. Best regards,

Dear Customer, We notice your significant frustration with the Echo Show 5, especially given your positive experience with the Echo Dot. The issues you're describing - lag, unresponsiveness, navigation problems, and connection difficulties - are not typical and certainly not acceptable. Since you're familiar with Echo devices, we understand these problems are particularly disappointing. Here are your options: We fully support your decision to return the device to Target If you'd like to try resolving the issues first: Our technical team can help with connection problems We can check for system updates that might improve performance We can troubleshoot specific features you're having trouble with Please contact our support team at 1 888-280-4331 if you'd like assistance with either troubleshooting or the return process.