Hi Antonio! We’re very sorry to hear that you’re disappointed with the performance of your Bose Surround Speakers. Even when turned up to maximum volume, you’re not getting the sound experience you expected. Your feedback is important to us, and we’ll make sure to note your concerns. If you’d like, we can help troubleshoot the setup to ensure the speakers are configured correctly, or guide you on available service options. Please reach out to our customer support team through this link: https://bose.life/contactus so we can better understand your concern and assist you further. We are here to help! Sophie - Customer Support

Hi Gary, thank you for sharing your thoughts about Surround Speakers. We're really sorry to hear that you’re disappointed with your Surround Speakers. While the Bose Surround Speakers were designed to deliver immersive rear‑channel audio for home theater setups, it’s clear they’re not meeting your expectations, and we take that seriously. We’d love the chance to help improve your experience. If you’re open to it, we can walk through some setup tips to optimize performance with your soundbar and Bass Module, or explore other support options to make things right. Please reach out to us directly at https://bose.life/4p429Jm, Daisy - Customer Support

Hi Gregorio, thank you for sharing your experience with us. Bose Surround Speakers are designed to connect seamlessly through Bluetooth or the Bose Music app, but occasionally issues can occur if the firmware isn’t updated, the device pairing list is full, or the speakers need a reset. To help resolve this, we recommend: -Checking for firmware updates in the Bose Music app -Clearing the Bluetooth pairing list on both the speakers and your source device, then reconnecting For step‑by‑step guidance, here’s a helpful link: https://bose.life/47QnEs7 Gem - Customer Support

Hi there! Thank you for reaching out to use. We are sorry that you are having an issue with your Bose Surround Speaker. However, We're here to help you with your concern. Can you please try to follow the troubleshooting steps with this link: https://bose.life/3XmvmnA These steps should help resolve your concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus . We’re happy to help and we truly hope this helps resolve the issue for you! Marlo - Customer Support

Hi there! Thank you so much for reaching out to Bose, we really appreciate you sharing your experience, and we’re truly sorry to hear about the trouble you’re having with your setup. That’s definitely not the performance we’d expect, especially when you're looking to enhance your sound system. When you have a moment, please send us a direct message including your product’s serial number and any additional setup details you’d like to share. This will help us investigate further and provide the most accurate guidance to get your system sounding exactly as it should. You can use this link to contact us: https://bose.life/3rykPZR Klariss - Customer Support

We are sorry to hear you are experiencing difficulty setting up your surround speakers, so we can best assist you with this please reach out to support. You can find out contact information here https://bose.life/globalsupport Thanks, Jack - Bose Customer Support