TP-Link AX1800 Dual Band Router: Wi-Fi 6, 2.4/5 GHz, Ethernet Ports, Xfinity Compatible

A: Hi, If you're having difficulty obtaining Internet or Wi-Fi connectivity after setting up the router, please first verify whether the Wi-Fi LED is lit. If it is not, please press the Wi-Fi On/Off button behind the router. However, if the light is already lit and you are still unable to access the Internet after setting up the router, it may be that your modem's MAC (Media Access Control) binding needs to be released and renewed so it can provide an IP address (and Internet) to the Router. This can typically be done using the following steps: 1. Unplug the power from both your router and cable modem 2. Unplug the coax cable from the modem 3. Re-connect power ONLY to your cable modem 4. Wait until the cable modem is fully booted, then re-connect coax 5. Re-connect power to the router and connect it to the modem via Ethernet This process should release and renew the MAC binding, so your modem can provide connectivity to the router. If you'd like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly. Thank you, TP-Link Systems Support

A: Hi, thanks for reaching out about TP-Link AX1800 Dual Band Router: Wi-Fi 6, 2.4/5 GHz, Ethernet Ports, Xfinity Compatible. I understand your frustration! Setting up new fiber internet can be tricky, but the good news is that this is usually a simple configuration or connection issue. Since the TP-Link AX1800 is a standard router, it should work fine with Sonic fiber. The problem is likely one of the following: physical connection, power cycling sequence, or WAN settings. Let's go through the troubleshooting steps. 🚦 Step 1: Check the Lights and Connections (Physical) The first step is confirming your equipment has a stable internet connection before it gets to the Wi-Fi broadcasting stage. Check the Cables: Confirm the Ethernet cable from your Sonic Fiber Modem/ONT (the device Sonic installed) is plugged securely into the blue WAN port (Internet port) on the back of your TP-Link AX1800 router. Try a different Ethernet cable if you have one. Check the Lights: What color and state is the Internet/WAN LED (often a globe icon) on the TP-Link router? Should be Solid Green/Blue: This means the router is properly connected to the internet source. If it's Off or Red/Orange: This is your core problem. The router isn't getting an internet signal from the Sonic equipment. 🔄 Step 2: Perform a Full Power Cycle Fiber providers often require a specific sequence when connecting new equipment to ensure the modem/ONT recognizes the new router's network address. Power Everything Down: Unplug the power from both the Sonic Fiber Modem/ONT (the fiber box) and the TP-Link AX1800 router. Wait: Wait for at least 5 full minutes. This is important to clear the network cache. Power Up the Modem/ONT First: Plug the power back into the Sonic Fiber Modem/ONT. Wait until all of its lights turn solid (or as they normally should be). This can take 2-3 minutes. Power Up the Router Second: Plug the power back into the TP-Link AX1800 router. Check the WAN Light: Wait another 2 minutes and check the Internet/WAN LED on the TP-Link router again. If it turns solid, the internet connection is good, and the Wi-Fi should start working. ⚙️ Step 3: Check WAN Settings (Configuration) If the WAN light is still off after the power cycle, you may need to configure the TP-Link router's settings. Connect Wired: Connect a computer directly to one of the yellow LAN ports on the TP-Link AX1800 with an Ethernet cable. Access Router Interface: Open a web browser on that computer and type in the default IP address (usually http://tplinkwifi.net or 192.168.0.1). Log in with the password you set during the initial setup. Check Connection Type: Navigate to Advanced > Network > Internet (or a similar setting). Sonic fiber typically uses a Dynamic IP (or DHCP) connection type. Make sure the setting is set to Dynamic IP. Clone MAC Address (If needed): If the connection still fails, sometimes the fiber modem is still locked to the old router's address. Try this setting: In the Internet or WAN settings section, look for MAC Clone or Clone MAC Address. Click the button to Clone Current Device's MAC Address (meaning the computer's MAC) or clone the MAC address of a device that was able to connect directly to the Sonic equipment. Save the settings and reboot the router. If none of these steps work, the Wi-Fi itself is likely turned off in the router's settings (less common) or there is an issue with the Sonic ONT/Modem. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Jales322, Yes, as long as your existing Internet source (e.g., modem, ONT, gateway) is connected to the router via Ethernet cable.

A: Hi, thanks for reaching out about the TP-Link AX1800 Dual Band Router: Wi-Fi 6, 2.4/5 GHz, Ethernet Ports, Xfinity Compatible Yes, the TP-Link AX1800 Dual Band Router (Archer AX models) is compatible with Verizon Fios Internet and can be used as your primary Wi-Fi router. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hi Yvette, TP-Link Wi-Fi Routers are compatible with virtually all Internet service providers, as long as the router is connected to your existing Internet source (e.g., modem, ONT, gateway) via Ethernet cable.

A: Hi, thanks for reaching out about the TP-Link AX1800 Dual Band Router: Wi-Fi 6, 2.4/5 GHz, Ethernet Ports, Xfinity Compatible Yes, the TP-Link AX1800 Dual Band Router is compatible with Spectrum internet service. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: As long as you have a modem that is compatible with TDS's service the router should work just fine Best Regards TP-Link Systems Support

A: Hi, thank you for reaching out about TP-Link AX1800 Dual Band Router: Wi-Fi 6, 2.4/5 GHz, Ethernet Ports, Xfinity Compatible. Yes, the TP-Link AX1800 router will work with TDS internet as long as you are not using a DSL connection and are connecting it to a modem (or Optical Network Terminal for fiber) with an Ethernet cable. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Clark, Yes, as long as the router is connected directly to your existing Internet source via Ethernet, you can conveniently install and use the router with your Internet provider.

A: Hi, thanks for reaching out aboutTP-Link AX1800 Dual Band Router: Wi-Fi 6, 2.4/5 GHz, Ethernet Ports, Xfinity Compatible. Yes, the TP-Link AX1800 Dual Band Router is compatible with Adams Fiber. The TP-Link AX1800 is a standard Wi-Fi router, and it's designed to connect to a separate modem or a fiber-optic terminal (sometimes called an ONT or Optical Network Terminal) via an Ethernet cable. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi soap, Yes, the Archer AX1800 (V3.6, V4.6) supports EasyMesh with Ethernet backhaul. Please ensure the router's firmware is fully up to date to take advantage of the latest features.

A: Hi soap, thanks for reaching out about TP-Link AX1800 Dual Band Router. TP-Link's manual and site do not mention anything about an Ethernet backhaul. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Steve, The TP-Link Tether app is not required for setup, despite making setup and management a breeze. The router can also be configured using a web browser on a connected device or computer. Ideally, setting up the router using either of these methods is recommended to ensure your network is configured to meet your needs.

A: Hi Steve, thanks for reaching out about TP-Link AX1800 Dual Band Router. While you do not need the app to set up, you will need to set up your Wi-Fi network for things to work properly. The alternative method is through the browser. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Marcia, yes, the router is compatible with virtually any Internet provider - as long as the existing Internet source device (e.g., modem, ONT, or gateway) is connected to the router's Internet port using an Ethernet cable.

A: Hi Marcia, thanks for reaching out about TP-Link AX1800 Dual Band Router Yes, this router should be compatible with your Frontier internet service, however I do recommend reaching out to your ISP directly to verify compatibility on Frontiers end. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Luca, no subscription is required to use the TP-Link Archer AX1800. However, you will need to have an existing Internet service to connect the router to.

A: Hi Luca, thanks for reaching out about TP-Link AX1800 Dual Band Router There is no monthly subscription required for this router. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi E, thanks for reaching out about TP-Link AX1800 Dual Band Router This can support up to 1.8Gbps, so gigabit will work great on this router. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi E, yes, the TP-Link Archer AX1800 Wi-Fi Router is equipped with Gigabit (1 Gbps) Ethernet ports and dual-band Wi-Fi 6 connectivity providing up to 1201 Mbps over 5 GHz and up to 574 Mbps over 2.4 GHz.