A: You're lucky you get two weeks out of a filter! I switched from Brita almost 20 months ago because I had bad tasting water immediately from Brita filters. It was strange because I had been using Brita for a long time and then it was like the manufacturer changed something with the filters. I tried buying them in different places and nothing seemed to make a difference. I ended up switching to Pur and have had no issues.
A: Hello. Thank you for bringing this to our attention. We're sorry to learn about the taste of your filtered water. While we wouldn't expect for this to happen, we'd love to lend you a helping hand. So we may continue to assist, please reach out to us at 800-24BRITA and mention this reference number: 180615-000808. We hope to talk to you soon. Jess from the Brita team
A: Depending on how much you use the Brita, the filter needs to be changed pretty often, like every month or two. I also noticed it gets slimey in the reservoir and at the bottom of the Brita if it's not cleaned often enough. Hope this helps!
A: Hello there. We're sorry to hear that your Brita UltraMax Dispenser has developed algae. We wouldn't expect this, and we'd love to help. Please give us a call at 800-24BRITA for further assistance, and be sure to mention this reference number: 180104-000716. We hope to hear from you soon! Mel C. with the Brita team
A: A minute or 2
A: Hi, there! That's a great question. The time it takes for water to pass through the filter will vary according to how the carbon has settled inside filter as well as how the water is poured in. Typically, it should take no longer than 10 minutes for the water to fill the pitcher. Should you have any further questions or concerns, please feel free to reach out to us at 1-800-24-BRITA between 9am-5:30pm EST and we'd be happy to help you.
A: Thanks for allowing us to clear this up, Nick. We're sorry for any confusion and want to share that our UltraMax Dispenser shown is 10.47" in height, 5.67" in width, 14.37" in length, and weighs 3 lbs. If you have additional questions, please call us at 800-242-7482 and mention reference number 230119-000851. We hope this was helpful. Ashlee from The Brita Team
A: Thanks for giving us a try, Jean, and we're sorry that you encountered leakage from the spigot of our Ultramax Dispenser. So we can ensure that you have access to great-tasting water, please give us a call at 800-242-7482 using reference number 220912-000898. We're eager to speak with you. Alexandrea from The Brita Team
A: That certainly sounds disappointing, Hannah, and we’re sorry to hear that our Ultramax Filtered Water Dispenser didn't hold up. So we can get you back on track, please give us a call at 800-242-7482 with reference number 220608-000107. We look forward to chatting with you. Alexandrea from The Brita Team
A: Thanks for your inquiry, Donna. While this model doesn't include an electronic filter replacement indicator like some of our other Ultramax Dispensers, it does include a Sticker filter replacement indicator. If you have any additional questions, please reach out to us at 800-242-7482, using reference number 220328-001009. We hope you give us a try. Alexandrea from The Brita Team
A: Hello there, and thanks for letting us know about this. We're sorry to learn that the water filtered through our Brita Ultramax Water Dispenser flowed too quickly, and we want to help. Please give our team a call at 800-242-7482 and reference this number: 211109-000341. Talk to you soon. Jeffery from The Brita Team
A: Hello there, Linsay, and thanks for asking about this. The dispenser and reservoir of our Brita Ultramax are made of Polystyrene. The lid is made from ABS (Acrylonitrile Butadiene Styrene). These materials do not contain any polycarbonate or phthalates. All of our products are tested and certified by NSF International and/or WQA for both material safety and filtration performance. We hope this helps. Please give us a call at 800-242-7482 and reference this number: 210921-000404. Thanks for your interest in the filtered life. Jeffery from The Brita Team
A: Hi, Heather. Thanks for bringing this to our attention. We're sorry to hear you're experiencing leaking from your Ultramax Dispenser. No worries, we'd like to help. Please give us a call at 800-242-7482, using reference number 210304-000518. Hope to hear from you soon. Alexandrea from The Brita Team