Cuisinart 12 Cup Classic Programmable Coffee Maker Black

Thank you for sharing your experience with the Cuisinart DCC-1120NAS 12-Cup Coffeemaker. We're sorry to hear the power switch began malfunctioning after only a little over a year of use, especially after the positive experience you had with your previous Cuisinart coffeemaker. To help rule out any power-related concerns, we recommend plugging the unit directly into a wall outlet and ensuring the switch area remains clean and free of any moisture or residue; however, the behavior you described is not expected. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can review your concerns, determine warranty eligibility, and discuss available options. Ticket #8901148390. Thank you for your longtime loyalty to Cuisinart and for taking the time to share your feedback.

We're sorry to hear the programmable feature did not work as expected. While we're glad you were able to complete a return, we recognize that this was not the outcome we would have preferred. Thank you for sharing your feedback; your comments have been documented and shared with our team for review.

We’re glad to hear you love the performance of the coffeemaker, though we understand how challenging it can be to maintain the appearance of white surfaces. For easier cleaning, we recommend wiping regularly with a mild, non-abrasive cleaner and avoiding staining substances sitting on the surface for extended periods. Thank you for sharing your feedback, as it helps us improve future models and offerings.