Cuisinart 12 Cup Programmable Thermal Coffeemaker
$149.99
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The Cuisinart Perfectemp 12 Cup Programmable Thermal Coffeemaker is a standout choice for coffee enthusiasts, offering a blend of convenience and quality. With features like a thermal carafe that keeps coffee hot for hours, quick brewing times, and programmable settings, it caters to both hot and iced coffee lovers. Guests appreciate its stylish design and user-friendly operation, making it a perfect addition to any kitchen.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.6 out of 5 stars with 198 reviews
design: 2.39 out of 5
ease of use: 2.67 out of 5
easy to clean: 2.68 out of 5
quality: 1.97 out of 5
value: 2.03 out of 5
8% would recommend
36 recommendations
3 out of 5 stars
20 April, 2026
originally posted on cuisinart.com
Coffee maker review
I purchased this after a lengthy review of other brands, one of which was OXO, which was my first choice. However I wanted a 12 cup in a specific price range, that OXO did not meet. The Cuisinart model I bought, had many features that I do like, but two very important features that I don’t. First, the water fill line is on the right side off to the back. Every time I fill I must rotate the entire unit which is inconvenient. Second but not least, the carafe is poorly designed. When I get down to the last few cups, I just about have to turn it upside down, which results in spilled coffe. That needs a redesign.
1 reply from Cuisinart team - 22 days ago
Thank you for sharing your detailed feedback on the PerfecTemp® 12‑Cup Programmable Thermal Coffeemaker, and we’re glad to hear you’re enjoying several of its features. For added convenience when filling, some consumers find placing the unit near open counter space helpful, and when pouring from the carafe, we recommend pouring slowly and keeping the lid properly aligned to help minimize dripping with lower volumes. Thank you for your feedback—it’s sincerely appreciated and plays an important role in improvements for future models.
5 out of 5 stars
18 April, 2026Verified purchase
(no review title)
I love it. It’s great.
5 out of 5 stars
11 April, 2026
originally posted on cuisinart.com
14-C COFFEEMAKER
We did the unthinkable and tried another brand because of who offered it and was quite disappointed in it. We then used it for the entire lifetime of the brand (6 months) and came back to the brand Cuisinart and the difference in the quality is night and day. We are sorry to have strayed and vow never to do that again. Once again, the quality of your brand is far superior to the other guys.
3 out of 5 stars
11 April, 2026
originally posted on cuisinart.com
Disappointed
I’m disappointed for the performance vs the cost. The coffee does not stay hot and there is no mechanism to keep the pot hot after brewing is complete. The coffee scoop on the top always falls off and is not needed.
1 reply from Cuisinart team - 28 days ago
Thank you for sharing your feedback, and we understand your disappointment regarding performance versus cost. Unlike glass carafe coffeemakers that use a warming plate to keep coffee hot, thermal coffeemakers like the PerfecTemp® 12‑Cup model rely on a double‑wall insulated carafe to retain heat naturally, which is why there is no “keep hot” setting—this design helps prevent over‑heating or burnt flavor. To maximize heat retention, we recommend pre‑warming the thermal carafe with hot water before brewing and ensuring the lid is fully secured; regarding the scoop, it is designed for convenience storage and can be removed if not needed. Thank you, as your feedback helps us improve future models.
1 out of 5 stars
Thumbs down graphic, would not recommend
9 April, 2026Verified purchase
(no review title)
The on/brew button stopped working winthin two months. The carafe is very heavy, pours very slowely, and doesn't keep the coffee as warm as the standard Cuisinart. I was looking forward to the thermal function and was disappointed. The carafe is also hard to clean, you must use a brush.
1 reply from Product Expert team - 29 days ago
Thank you for sharing your experience with the Cuisinart 12‑Cup Programmable Thermal Coffeemaker, and we’re sorry to hear about the issues you encountered so early on. If the brew button is unresponsive, we recommend ensuring the unit is plugged directly into a wall outlet and attempting a reset by unplugging it briefly, and for the thermal carafe, pre‑warming it with hot water before brewing can help improve temperature retention; our Consumer Assistance Center can also review cleaning tips and potential support options. Please contact us at 1‑800‑726‑0190 and reference Ticket #8900605615 so we can assist further. We appreciate you sharing these specifics, as your feedback helps us better understand expectations around thermal performance, usability, and long‑term reliability.
1 out of 5 stars
5 April, 2026
originally posted on cuisinart.com
Disappointing coffee maker
I have purchased two coffee maker in the past two months and had to return both. The power switch on both failed. I now have purchased a Black and Decker model and hope to have a better experience.
1 reply from Cuisinart team - 1 month ago
Thank you for sharing your experience, and we’re sorry to hear about the repeated issues you encountered with the power switches. While this is certainly disappointing, we’re happy to hear you were able to complete hassle‑free returns for both coffeemakers. Thank you for your feedback, as it helps drive improvements in future models.
5 out of 5 stars
27 March, 2026
originally posted on cuisinart.com
Coffee
I am Happy with this coffee machine except for one thing… the base of the carafe gets very hot when finished brewing. Have to be careful not to touch the bottom.
1 out of 5 stars
Thumbs down graphic, would not recommend
21 March, 2026Verified purchase
(no review title)
Stopped working after 4 months.
1 reply from Product Expert team - 2 months ago
We’re sorry to hear your DCC‑3850TG Coffeemaker stopped working after just four months, as issues like this can sometimes occur if the unit needs a deep descale or if the lid or filter basket isn’t fully seated. Our team can walk you through detailed troubleshooting steps or review available replacement options at 1‑800‑726‑0190. We’d appreciate the chance to assist further. Ticket #8900570965. Thank you—we truly appreciate your feedback.
5 out of 5 stars
17 March, 2026
originally posted on cuisinart.com
It's Better Than Expected - Best Coffee Maker.
Our new Cuisinart PerfecTem[ 12-Cup Programmable Thermal Coffeemaker is outstanding. Expectations exceeded and the updates to the coffeemaker from previous editions are well done.
1 out of 5 stars
Thumbs down graphic, would not recommend
15 March, 2026Verified purchase
Stopped working after 3 months
Worked really well for exactly three months, then just quit working. One day it displayed an error code, so I followed the troubleshooting advice of unplugging for 30+ min, cleaning the inside, making sure the valve and the filter were unobstructed, and still when I push the brew button, a light comes on but nothing happens. Really disappointing for a $100+ machine.
1 reply from Product Expert team - 2 months ago
We’re sorry to hear your Cuisinart 12-Cup Programmable Thermal Coffeemaker stopped working after only three months. It sounds like you’ve already followed the recommended troubleshooting steps—unplugging, cleaning, and checking the valve and filter—which is helpful. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900565364 so we can provide further troubleshooting, or replacement options. We understand how frustrating this is and want to help get your coffeemaker working properly again.
1 out of 5 stars
Thumbs down graphic, would not recommend
13 March, 2026Verified purchase
avoid this coffee pot - read the reviews
Bought this for myself at Christmas time for $100. Within 3 months there was a 'ErR' code displayed on the screen - and the coffee pot started autobrewing in the middle of the night - and then wouldn't function again the next day (displaying the 'ErR'). Was outside of Target's return policy window, and thinking I was paying for quality, threw away the box. Would not recommend this coffee pot at all. The quality is very poor for the considered value.
1 reply from Product Expert team - 2 months ago
We’re very sorry to hear about the issues you experienced with your Cuisinart 12 Cup Programmable Thermal Coffeemaker. An 'ErR' code can indicate a malfunction, and ensuring the unit is fully powered off and the water reservoir is properly seated may help prevent recurrence. If the problem continues, our team can provide troubleshooting or replacement options. Please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900564796 so we can assist you directly and help restore your confidence in our products.
1 out of 5 stars
Thumbs down graphic, would not recommend
10 March, 2026Verified purchase
(no review title)
Worst coffee pot ever! Our first one quit working about 6 weeks after we purchased it. Cuisinart sent us another one, and now it’s not working either. Throws a code and will not brew. Save your money!
1 reply from Product Expert team - 2 months ago
Thank you for sharing your feedback—we’re happy you took the time to provide it. We’re very sorry to hear that both units have stopped working and are displaying an error code. For troubleshooting, please ensure the water reservoir is properly seated, the carafe is fully aligned, and the unit has been descaled according to instructions; sometimes a reset can also help resolve error codes. If the issue persists, our team can assist with warranty or replacement options—please contact our Consumer Assistance Center at 1-800-726-0190 and reference your previous warranty Ticket #.
1 out of 5 stars
Thumbs down graphic, would not recommend
8 March, 2026
ErH Error message-not brewing after 2 months
We had a similar Cuisinart maker that lasted many years. My husband gave me this upgrade as a gift, and we've used it for 60 days. it showed an ErH Error code on the panel and now it will not brew. We followed the protocols we found on line, unplug, reset etc, but still will not work. There was also a small dent in the metal outside when we first unboxed it, but chose to ignore it. We've since recycled the box, so now dont feel we can return the product. So its disappointing. Waste of money, and makes us wonder if the brand is no longer quality.
1 reply from Product Expert team - 2 months ago
Thank you for sharing your feedback—we’re very sorry to hear about the ErH error and the issues with your Cuisinart coffee maker. Since you’ve already tried unplugging and resetting, you might also ensure the water reservoir is properly seated, the machine is on a level surface, and the internal components are clear of obstructions. Our Consumer Assistance Center would be happy to provide additional troubleshooting or discuss replacement options, even without the original box. Please call 1-800-726-0190 and reference Ticket #8900557839so we can assist you further.
5 out of 5 stars
8 March, 2026
originally posted on cuisinart.com
Works perfectly
Solid coffee maker great coffee we recommend easy to use
5 out of 5 stars
26 February, 2026
originally posted on cuisinart.com
A great coffee maker
My last coffee maker was the same brand and type but after something like 15 years, it finally wore out. This one is refined and just about perfect. Love it! I would never have a glass carafe. The insulated stainless steel carafe keeps coffee hot for hours without burning it.
3 out of 5 stars
25 February, 2026
Disappointed
A nice looking machine, and we've always like this brand. My husband has wanted a thermal carafe. Unfortunately, the carafe doesn't keep the coffee has hot as he wants it. He pours a cup and envevitably has to heat it up in the microwave.
3 out of 5 stars
23 February, 2026Verified purchase
(no review title)
Doesn’t preheat coffee long enough disappointed with this product
1 out of 5 stars
Thumbs down graphic, would not recommend
19 February, 2026Verified purchase
Electronic panel is NOT good.
electronically I had SEVERAL problems with this Cuisinart! I had no problem setting the clock, turning off the sound to not annoy, but had to push TWICE to get it to Brew. However, a week ago it behaved oddly with an ErH message in the window, couldn't find that info in the instruction pamphlet, my sister-in-law found that online, so we unplugged the machine for almost a full hour, plugged it in again and it brewed appropriately, but this morning, 5 days after the "unplugging ErH" incident the Brew indicator light, when i pushed it to Brew, stayed on for 15 seconds then went off for 2, back on 15 and off two, and it NEVER BREWED! I unplugged it again, waited a full hour, re-set the clock and had all the water and coffee grounds in place, but it never brewed. And the BREW light continued to come on for a bit, then off, then on then off. Ugh. I'm taking it back to Target.
1 reply from Product Expert team - 3 months ago
We’re very sorry to hear about the issues you’ve experienced with your coffee maker and understand how frustrating this must be. The behavior you describe with the “BREW” indicator is not typical, and we would like the opportunity to help troubleshoot your unit. We’re happy to hear you’ll be able to return it to Target hassle-free. For future assistance, please contact our Consumer Assistance Center at 1-800-726-0190; we value your feedback and are committed to helping you get reliable performance from Cuisinart.
1 out of 5 stars
Thumbs down graphic, would not recommend
19 February, 2026Verified purchase
It works great till it don't.
Quit working in about 3 weeks. Similar experience as others, pressed the button to brew, led lit up, but no coffee brewing. I am not an idiot and know how to use a coffee maker. The reply I got from Cuisinart implied I may not have set it up to brew correctly. Ya, right. I returned and bought a different brand.
1 reply from Product Expert team - 3 months ago
We’re very sorry to hear your coffee maker stopped working so quickly and understand your frustration. The issue you describe sounds like a rare malfunction, and we regret that your experience did not reflect the quality we strive for. While we appreciate your feedback, our Consumer Assistance Center is available to review such issues and provide troubleshooting or replacement options if needed. You can reach them at 1-800-726-0190 and reference ticket number 8900539933 for assistance.
5 out of 5 stars
18 February, 2026
originally posted on cuisinart.com
Excellent coffee maker
Large capacity and good coffee made. Insulated carafe keeps the coffee hot. Way better than the Simply Coffee machine.