Cuisinart 12 Cup Programmable Thermal Coffeemaker
$149.99
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- $89.97reg $149.97 Sale
Frequently bought together
- Highly rated$11.49($0.96/ounce)$9.99 price each with 2 select Dunkin' coffee4.5 out of 5 stars with 518 ratings
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Guests are saying
The coffee maker has received mixed feedback from guests, with many praising its ease of use, stylish design, and ability to brew a full pot of coffee that stays warm for hours. However, concerns about durability and the carafe design have been frequently mentioned, with several guests experiencing issues such as malfunctioning units and difficulty pouring. Overall, it offers a blend of convenience and quality, but guests should be aware of potential reliability issues.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.5 out of 5 stars with 205 reviews
design: 2.44 out of 5
ease of use: 2.71 out of 5
easy to clean: 2.72 out of 5
quality: 1.97 out of 5
value: 2.03 out of 5
7% would recommend
38 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
26 May, 2026Verified purchase
Defective
These are defective. It didn't even work one time. It took nearly a month to get a replacement, and that one was defective, too. It shorted out and started smoking the first time i used it.
1 reply from Product Expert team - 6 days ago
We’re very sorry to hear about your experience and appreciate you bringing this serious concern to our attention. Please discontinue use immediately if the unit is smoking or has shorted. Our team would like to assist you further and review available options to make this right. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900998468 and thank you for your feedback—it helps us improve future models and better support our consumers.
5 out of 5 stars
25 May, 2026
originally posted on cuisinart.com
A must for busy coffee lovers
Extremely easy to use! The first time I made coffee, in the morning, we didn't drink it all (full 12 cups). I went to it after dinnertime and the coffee inside was still warm! I poured it over ice, and it still tasted fresh. Very easy to set up the clock and the program to brew in the morning before work. Absolutely love it.
1 out of 5 stars
Thumbs down graphic, would not recommend
23 May, 2026Verified purchase
Fire hazard
Only lasted 3 days. Walked into my kitchen to pour my second cup of coffee of the morning and was greeted by an electrical fire smell coming from the coffee maker. Obviously unplugged it. It was so hot to touch. Went to brew coffee this morning and it won’t brew. Lights still come on. I’m assuming the insides are melted. Happy it didn’t catch my house on fire.
1 reply from Product Expert team - 7 days ago
We’re very sorry to hear about your experience and appreciate you taking quick action to unplug the unit. What you described is not expected performance, and we understand your concern regarding heat and odor. For safety, we recommend discontinuing use and contacting our Consumer Assistance Center at 1-800-726-0190 with ticket number 8900997872 so we can assist you further. Thank you for your feedback, as it helps us improve future models.
1 out of 5 stars
23 May, 2026
originally posted on cuisinart.com
Not sure
We’re still not sure about this coffee maker. We are on our third one now. The first one crapped out in two months the second one didn’t even work. We’re on our third one so we’re not sure how long it will last. I will come back to reviewed in a couple of months.
1 reply from Cuisinart team - 7 days ago
Thank you for sharing your experience—we’re sorry to hear about the issues you’ve encountered, but we’re glad we were able to assist with your replacements. We understand your concerns, and if you notice any continued performance issues, we recommend ensuring proper setup, regular cleaning, and using fresh, filtered water to help maintain optimal function. If anything comes up or you need further assistance, please don’t hesitate to reach out to our Consumer Assistance Center at 1-800-726-0190 and reference your warranty ticket #. Thank you again for your feedback, as it helps us improve future models.
5 out of 5 stars
16 May, 2026Verified purchase
(no review title)
Well now…. I love this coffee maker! It is stylish, it is very durable, it definitely keeps my coffee warm for hours. My only complaint is that I can’t clean the inside of the pot very well. I’m buying a bottle brush & hopefully that will fix my problem.
3 out of 5 stars
12 May, 2026Verified purchase
RIP Coffee Maker
Works great until it doesn't. Love the design and the ease of programming but the unit died after five days of use.
3 out of 5 stars
20 April, 2026
originally posted on cuisinart.com
Coffee maker review
I purchased this after a lengthy review of other brands, one of which was OXO, which was my first choice. However I wanted a 12 cup in a specific price range, that OXO did not meet. The Cuisinart model I bought, had many features that I do like, but two very important features that I don’t. First, the water fill line is on the right side off to the back. Every time I fill I must rotate the entire unit which is inconvenient. Second but not least, the carafe is poorly designed. When I get down to the last few cups, I just about have to turn it upside down, which results in spilled coffe. That needs a redesign.
1 reply from Cuisinart team - 1 month ago
Thank you for sharing your detailed feedback on the PerfecTemp® 12‑Cup Programmable Thermal Coffeemaker, and we’re glad to hear you’re enjoying several of its features. For added convenience when filling, some consumers find placing the unit near open counter space helpful, and when pouring from the carafe, we recommend pouring slowly and keeping the lid properly aligned to help minimize dripping with lower volumes. Thank you for your feedback—it’s sincerely appreciated and plays an important role in improvements for future models.
5 out of 5 stars
18 April, 2026Verified purchase
(no review title)
I love it. It’s great.
5 out of 5 stars
11 April, 2026
originally posted on cuisinart.com
14-C COFFEEMAKER
We did the unthinkable and tried another brand because of who offered it and was quite disappointed in it. We then used it for the entire lifetime of the brand (6 months) and came back to the brand Cuisinart and the difference in the quality is night and day. We are sorry to have strayed and vow never to do that again. Once again, the quality of your brand is far superior to the other guys.
3 out of 5 stars
11 April, 2026
originally posted on cuisinart.com
Disappointed
I’m disappointed for the performance vs the cost. The coffee does not stay hot and there is no mechanism to keep the pot hot after brewing is complete. The coffee scoop on the top always falls off and is not needed.
1 reply from Cuisinart team - 2 months ago
Thank you for sharing your feedback, and we understand your disappointment regarding performance versus cost. Unlike glass carafe coffeemakers that use a warming plate to keep coffee hot, thermal coffeemakers like the PerfecTemp® 12‑Cup model rely on a double‑wall insulated carafe to retain heat naturally, which is why there is no “keep hot” setting—this design helps prevent over‑heating or burnt flavor. To maximize heat retention, we recommend pre‑warming the thermal carafe with hot water before brewing and ensuring the lid is fully secured; regarding the scoop, it is designed for convenience storage and can be removed if not needed. Thank you, as your feedback helps us improve future models.
1 out of 5 stars
Thumbs down graphic, would not recommend
9 April, 2026Verified purchase
(no review title)
The on/brew button stopped working winthin two months. The carafe is very heavy, pours very slowely, and doesn't keep the coffee as warm as the standard Cuisinart. I was looking forward to the thermal function and was disappointed. The carafe is also hard to clean, you must use a brush.
1 reply from Product Expert team - 2 months ago
Thank you for sharing your experience with the Cuisinart 12‑Cup Programmable Thermal Coffeemaker, and we’re sorry to hear about the issues you encountered so early on. If the brew button is unresponsive, we recommend ensuring the unit is plugged directly into a wall outlet and attempting a reset by unplugging it briefly, and for the thermal carafe, pre‑warming it with hot water before brewing can help improve temperature retention; our Consumer Assistance Center can also review cleaning tips and potential support options. Please contact us at 1‑800‑726‑0190 and reference Ticket #8900605615 so we can assist further. We appreciate you sharing these specifics, as your feedback helps us better understand expectations around thermal performance, usability, and long‑term reliability.
1 out of 5 stars
5 April, 2026
originally posted on cuisinart.com
Disappointing coffee maker
I have purchased two coffee maker in the past two months and had to return both. The power switch on both failed. I now have purchased a Black and Decker model and hope to have a better experience.
1 reply from Cuisinart team - 2 months ago
Thank you for sharing your experience, and we’re sorry to hear about the repeated issues you encountered with the power switches. While this is certainly disappointing, we’re happy to hear you were able to complete hassle‑free returns for both coffeemakers. Thank you for your feedback, as it helps drive improvements in future models.
5 out of 5 stars
27 March, 2026
originally posted on cuisinart.com
Coffee
I am Happy with this coffee machine except for one thing… the base of the carafe gets very hot when finished brewing. Have to be careful not to touch the bottom.
1 out of 5 stars
Thumbs down graphic, would not recommend
21 March, 2026Verified purchase
(no review title)
Stopped working after 4 months.
1 reply from Product Expert team - 2 months ago
We’re sorry to hear your DCC‑3850TG Coffeemaker stopped working after just four months, as issues like this can sometimes occur if the unit needs a deep descale or if the lid or filter basket isn’t fully seated. Our team can walk you through detailed troubleshooting steps or review available replacement options at 1‑800‑726‑0190. We’d appreciate the chance to assist further. Ticket #8900570965. Thank you—we truly appreciate your feedback.
5 out of 5 stars
17 March, 2026
originally posted on cuisinart.com
It's Better Than Expected - Best Coffee Maker.
Our new Cuisinart PerfecTem[ 12-Cup Programmable Thermal Coffeemaker is outstanding. Expectations exceeded and the updates to the coffeemaker from previous editions are well done.
1 out of 5 stars
Thumbs down graphic, would not recommend
15 March, 2026Verified purchase
Stopped working after 3 months
Worked really well for exactly three months, then just quit working. One day it displayed an error code, so I followed the troubleshooting advice of unplugging for 30+ min, cleaning the inside, making sure the valve and the filter were unobstructed, and still when I push the brew button, a light comes on but nothing happens. Really disappointing for a $100+ machine.
1 reply from Product Expert team - 3 months ago
We’re sorry to hear your Cuisinart 12-Cup Programmable Thermal Coffeemaker stopped working after only three months. It sounds like you’ve already followed the recommended troubleshooting steps—unplugging, cleaning, and checking the valve and filter—which is helpful. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900565364 so we can provide further troubleshooting, or replacement options. We understand how frustrating this is and want to help get your coffeemaker working properly again.
1 out of 5 stars
Thumbs down graphic, would not recommend
13 March, 2026Verified purchase
avoid this coffee pot - read the reviews
Bought this for myself at Christmas time for $100. Within 3 months there was a 'ErR' code displayed on the screen - and the coffee pot started autobrewing in the middle of the night - and then wouldn't function again the next day (displaying the 'ErR'). Was outside of Target's return policy window, and thinking I was paying for quality, threw away the box. Would not recommend this coffee pot at all. The quality is very poor for the considered value.
1 reply from Product Expert team - 3 months ago
We’re very sorry to hear about the issues you experienced with your Cuisinart 12 Cup Programmable Thermal Coffeemaker. An 'ErR' code can indicate a malfunction, and ensuring the unit is fully powered off and the water reservoir is properly seated may help prevent recurrence. If the problem continues, our team can provide troubleshooting or replacement options. Please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900564796 so we can assist you directly and help restore your confidence in our products.
1 out of 5 stars
Thumbs down graphic, would not recommend
10 March, 2026Verified purchase
(no review title)
Worst coffee pot ever! Our first one quit working about 6 weeks after we purchased it. Cuisinart sent us another one, and now it’s not working either. Throws a code and will not brew. Save your money!
1 reply from Product Expert team - 3 months ago
Thank you for sharing your feedback—we’re happy you took the time to provide it. We’re very sorry to hear that both units have stopped working and are displaying an error code. For troubleshooting, please ensure the water reservoir is properly seated, the carafe is fully aligned, and the unit has been descaled according to instructions; sometimes a reset can also help resolve error codes. If the issue persists, our team can assist with warranty or replacement options—please contact our Consumer Assistance Center at 1-800-726-0190 and reference your previous warranty Ticket #.
1 out of 5 stars
Thumbs down graphic, would not recommend
8 March, 2026
ErH Error message-not brewing after 2 months
We had a similar Cuisinart maker that lasted many years. My husband gave me this upgrade as a gift, and we've used it for 60 days. it showed an ErH Error code on the panel and now it will not brew. We followed the protocols we found on line, unplug, reset etc, but still will not work. There was also a small dent in the metal outside when we first unboxed it, but chose to ignore it. We've since recycled the box, so now dont feel we can return the product. So its disappointing. Waste of money, and makes us wonder if the brand is no longer quality.
1 reply from Product Expert team - 3 months ago
Thank you for sharing your feedback—we’re very sorry to hear about the ErH error and the issues with your Cuisinart coffee maker. Since you’ve already tried unplugging and resetting, you might also ensure the water reservoir is properly seated, the machine is on a level surface, and the internal components are clear of obstructions. Our Consumer Assistance Center would be happy to provide additional troubleshooting or discuss replacement options, even without the original box. Please call 1-800-726-0190 and reference Ticket #8900557839so we can assist you further.
5 out of 5 stars
8 March, 2026
originally posted on cuisinart.com
Works perfectly
Solid coffee maker great coffee we recommend easy to use