Cuisinart 12 Cup Thermal Carafe PerfecTemp Programmable Coffee Maker Silver

We're sorry to hear that your coffee is not staying as hot as expected in your Programmable Thermal Coffee Maker. Unlike a traditional glass carafe that sits on a heated warming plate, a thermal carafe is designed to retain heat through insulated walls, so preheating the carafe with hot water before brewing, keeping the lid fully closed, and brewing full or larger batches can help maximize heat retention. Thank you for sharing your experience with us; your feedback has been provided to our team and is appreciated as we continue to enhance our products and consumer experience.

We're sorry to hear this coffee maker has not met the performance of your previous model. If the CLEAN indicator remains illuminated after descaling, we recommend repeating the cleaning cycle using the recommended vinegar-to-water solution and ensuring a fresh water rinse cycle is completed afterward, as mineral buildup can sometimes require multiple cleaning cycles to clear. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901097606 so we can further assist you with the heat retention and cleaning indicator concerns. Thank you for sharing your experience; your feedback has been provided to our product team, and we appreciate your longtime support of Cuisinart.

We're sorry to hear the coffeemaker did not meet your expectations, especially since you've had positive experiences with Cuisinart products in the past. Brewing sounds can vary depending on the grind, water flow, and brewing cycle, but ensuring the unit is placed on a level surface and performing regular cleaning and descaling may help optimize performance. Thank you for sharing your feedback; your comments are greatly appreciated and help us continue improving our products and consumer experience.

We're sorry to hear your Programmable Thermal Coffee Maker is not keeping your coffee as hot as expected. Unlike a glass carafe that sits on a warming plate to continuously apply heat, a thermal carafe is designed to retain heat through insulated walls without continued heating, helping preserve coffee flavor and reduce the risk of overcooking or developing a burnt taste. For the best heat retention, try preheating the carafe with hot water before brewing, ensure the lid is fully closed after pouring, and keep the carafe as full as possible, as larger volumes retain heat longer. Thank you for sharing your feedback; we appreciate hearing from our consumers and use comments like yours to help improve our products and overall experience.