Ember 14oz Mug 2 Temperature Control Smart Mug Sandstone: Ceramic, Stainless Steel, Hand Wash, Hot Beverages

My ember mug lasted just over one year. Support had me jumping through hoops to fix it to no avail. Then they offered me a used mug for the same price that i could buy a new one. Very disappointed. Good bye ember

The inability to get firmware and software updates are making the app unusable. The newest update won’t even allow the mug to connect to the app. As of now, I would NOT recommend this mug…

The cups are wonderful until the inside coating starts to come off. When I asked about it, was assured the pealing surface pieces are fine to consume??? Who wants to ingest more questionable materials? Not me. So sad about it too. Bought two mugs at two different times and both first discolored and then pealed after a year or so. Just in time for warranty end. As it is with most things in our throw away society.

I received two mugs (grey and black) 2 years ago as gifts from family however the grey continues to work but there’s no way to get the black to charge. What are my options ??? I’ve tried every position.

I bought a 10oz “stainless steel” mug a month ago thinking the inside of the mug would not flake off like the other ceramic mugs, but it does. This is very unacceptable for a stainless steel mug that costs more than the ceramic 14 oz mugs. I would never buy an ember mug again.

Died after just a year. It happens so why the one star? Because Ember has ignored my emails. Its one thing for a product to fail but quite another when the manufacturer not only doesn't won't fix a problem but can't even be bothered to get back to customers.

The mug is great. However, my mug is 18 months old and my 3rd charger is going out. They only seem to last 6 months. I’ve been very careful to not get it wet and careful when I set mug down. One of the base prongs keeps sinking. Poor design.

I’m embarrassed to say how many Ember mugs I own or have bought as gifts. These mugs are life-changing!

Unfortunately the pins on the charging coaster don’t last very long. My second one just broke and I refuse to pay for a 3rd. My daughter was so excited to give this to me as a gift - I’m sad she wasted her money.

My ember mug stopped working after eight months after very light use. I tried using a second charger and it still would not charge my cup. I reached out to Ember support multiple times but they have yet to reply to me. I cannot in good conscience ever recommend a company that will not honor their one year warranty or even care to reply to their customers email.

Would be great to have a coffee shop with E first of all mber mugs you could call it Linger

This is my third ember mug. One for the office, one for home and one to take with me to dinner.

It lasted a little over a year then the battery died. Tried to contact support. Got ghosted. The battery was lasting under an hour towards the end.

Bought my first mug four years ago, it lasted two years before the enamel on the bottom started flaking off. (It was always hand washed and never saw a single metal utensil of any kind.) Got a replacement two years ago, and now it's doing the same thing... so the mugs seem to have a two-year expected life. That's better than the charging coasters, though... they only last about a year before the pins lose their spring and stop working entirely. (I've had four of those now.) Given the cost of these things, I think it's reasonable to expect a longer life.

I've purchased several Ember mugs over the last 2 years and really liked the mug and how it kept my tea hot for a long period of time. But inevitably, as with any technology driven product, you will run into issues and when that happens, their customer support is frustratingly slow to respond. I ran into an issue with the charging coaster. It took their customer support 2 weeks just to get back to me and request serial number and photos, and after quickly providing that information to them, it took another two weeks for them to request the same information from me again and finally a month after that for them to offer to send a replacement coaster. It's really a shame that Ember doesn't seem to understand the importance of providing great customer support especially considering the price point for their products. They have forever lost a loyal customer in me, as I will never purchase another Ember product if I can't count on timely, effective responses from Customer Service.

Charging saucer only lasts like 4 months, I went through 2 of them now. I only hand washed the mug and did my best to thoroughly dry it before putting it on the charging saucer, but any amount of condensation by the metal nodules will eventually cause one of them to get stuck and stop making contact. Not worth the effort to try and dig it out, tough to take apart. Disappointed, I did use the mug a lot and when it worked, it worked pretty well.

I got this as a gift about a month ago, this cup is so amazing, it keeps my coffee hot down to the last drop. You can set your own temp and the actual cup gets hot.

My son gave this to me for Mother's Day 2 years ago. I was skeptical, thinking it was like the old warmers that used to sit on the desk. Once I learned about and mastered it, I am hopelessly dependent on my Ember

Unfortunately the mug only lasted about 4 months of use before the battery and power completely stopped working. Ember support has been completely unavailable through multiple attempts to contact them over the last month. The mug was great initially but I wouldn't buy another becuase of this issue and the poor support.

Concept is great. And when it worked it was wonderful. Biggest issue is when it stops charging because of plate. No phone # to contact and customer service is the wurst