Tineco GO Pet Cordless Stick Vacuum with ZeroTangle Brush Technology Seafoam Green: HEPA Filter, Pet Hair, Multi-Surface
$299.99 when purchased online
Target Online store #3991
About this item
Highlights
- ZeroTangle Brush Head: Removes 99% of hair wrap, perfect for pet homes.
- 8X More Suction Power: 160W suction power that is 8x more powerful than GO Flex. The 500 watt motor provides enhanced power for tackling bigger messes with ease.
- iLoop Sense Technology: Automatically adjusts suction and brush speed based on detected mess, optimizing battery life for up to 40 minutes.
- Sensor Indicator: Red-to-blue indicator shows debris detection and clearance. (Blue: No debris / Pink: Less debris / Red: More debris)
- XL Dustbin: 75% larger dustbin capacity compared to the GO Flex for extended, non-stop cleaning.
- Multi-Cyclone Airflow: Maintains strong suction longer than single cyclone models.
- Cordless and Lightweight: Powerful suction for any surface—hard floors, low/high pile carpets.
- EZ-Pull Lever: Easily and cleanly empties the entire dustbin.
- Tool-Free Brush Removal: Simply turn and pull for quick maintenance.
- Handheld Mode: Convenient for spot cleaning and above-floor surfaces
- LED Brush Headlights: Illuminates hidden dirt for complete cleaning.
- Enjoy fresh air with 5-Stage filtration system: Captures up to 99.97% of dust debris as small as 0.3μm for a fresher and healthier home.
- Removable Battery: Offers flexibility for easy replacement if needed.
- Up to 40 minutes of runtime: Clean your whole home on a single charge with extended battery life, allowing thorough cleaning of all surfaces without interruption.
- Versatile Accessories: Includes a crevice tool and 2-in-1 dusting brush for multi-surface cleaning.
- One-Touch Emptying: Mess-free dustbin emptying
Description
Introducing the Tineco GO PET, the ultimate cordless stick vacuum cleaner specifically designed for pet owners. This powerhouse pet vacuum cleaner boasts 8x more suction power than our standard models, making it perfect for removing pet hair from carpets and hardwood floors. The ZeroTangle Brush Head ensures 99% of hair wrap is eliminated, while the iLoop Smart Sensor Technology automatically adjusts suction power based on the mess detected. With up to 40 minutes of runtime, LED headlights, and an XL Dustbin with 75% more capacity, cleaning is effortless and efficient. The Tineco GO Pet Cordless Stick Vacuum easily converts to a handheld vacuum, making it versatile for multi-surface cleaning. Embrace a cleaner, allergen-free home with this exceptional vacuum cleaner appliance that tackles pet hair from carpets & hardwood floors with ease.
Dimensions (Overall): 44.05 Inches (H) x 7.87 Inches (W) x 4.92 Inches (D)
Weight: 6 Pounds
Features: Light Weight, Tangle-Free Brush Roll, Pet Hair Pick-Up, Cordless
Capacity (Volume): .7 Liter
Includes: Extension Wand, Crevice Tool, Wall Mounting Bracket, Dusting Brush, Mini Power Brush
Wattage Required: 500 Watts
Number of Speeds: 3
Bag Type: Bagless
Cleaning Path Width: 8.39 Inches
Recommended Surface Application: Carpet, Multi-Surface, Hardwood, Hard Floor
Filter Type: HEPA
Hose Length: 0 Inches
Power Source: Battery
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90971324
UPC: 194846002899
Item Number (DPCI): 329-00-0048
Origin: Imported
WARNING: California Residents.
Cancer and Reproductive Harm www.P65Warnings.ca.gov www.p65warnings.ca.gov
Shipping details
Estimated ship dimensions: 11.54 inches length x 6.5 inches width x 26.61 inches height
Estimated ship weight: 11.9 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Is there a way to adjust the vacuum height for high like carpet? Otherwise, it won’t work on my carpet, but I thought it would work on both low and high pile.
submitted by heinz - 10 months ago
A: No. It’s terrible on rugs and carpet
submitted byAmcdon - 3 months agoA: It does not work on low pile
submitted bySarah - 6 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. While the height isn't adjustable, the GO Pet is designed to work on both low and high-pile carpets. We recommend making multiple passes and adjusting the suction power to ensure better performance. For further assistance, contact us at support@tineco.com or 1-855-292-8864. Thank you for being a valued Tineco customer.
submitted byTineco team - 10 months agoBrand expert
Q: What type of replacement hepa filter does tineco A30S stick go pet series use?
submitted by Mary - 7 days ago
A: You can search for "A30S HEPA" on Tineco's official website. This HEPA is compatible with both the GO pet series and the A30S model. If you're still confused, you can contact customer service on the Tineco website.
submitted byTineco team - 6 days agoBrand expertA: You can search for "A30S HEPA" on Tineco's official website. This HEPA is compatible with both the GO pet series and the A30S model. If you're still confused, you can contact customer service on the Tineco website.
submitted byTineco support - 6 days agoBrand expert
Q: I'm renting and can't put holes in the wall. Can I still charge this stick vacuum and lean it on the closet wall?
submitted by EHB - 2 months ago
A: The GO PET comes with a compact and space-saving design, making them easy to store in a closet, cabinet, or any convenient location.
submitted byTineco support - 2 months agoBrand expertA: The GO PET comes with a compact and space-saving design, making them easy to store in a closet, cabinet, or any convenient location.
submitted byTineco team - 2 months agoBrand expert
Q: Is there an on/off switch for the roller brush?
submitted by CML - 4 months ago
A: Thank you very much for your inquiry. We would like to clarify that all of our vacuum cleaners are equipped with a single power switch, and there is no separate switch for the brush component. However, the brush part does feature a dedicated button that allows for easy removal and cleaning. We hope this response has been helpful to you. If you have any further questions or need additional assistance, please do not hesitate to let us know. We are here to help and ensure that you have all the information you need.
submitted byTineco team - 4 months agoBrand expertA: Thank you very much for your inquiry. We would like to clarify that all of our vacuum cleaners are equipped with a single power switch, and there is no separate switch for the brush component. However, the brush part does feature a dedicated button that allows for easy removal and cleaning. We hope this response has been helpful to you. If you have any further questions or need additional assistance, please do not hesitate to let us know. We are here to help and ensure that you have all the information you need.
submitted byTineco support - 4 months agoBrand expert
Q: Is this the tineco A 5OS or 3OS?
submitted by Lergagain - 7 months ago
A: Dear customer，The go pet series machine is the A30S machine
submitted byTineco support - 7 months agoBrand expert
Q: What is the country of origin
submitted by CaptainC - 10 months ago
A: It is imported from China.
submitted byAri - 9 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. Tineco is a global brand, and our products are manufactured in China. If you have further questions or need assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 9 months agoBrand expert
Q: How long will the battery stay charged during use?
submitted by artsi - 10 months ago
A: Lasted 20 minutes for me on a full charge. So disappointed.
submitted byAri - 9 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. This model offers up to 60 minutes of runtime on a full charge, depending on usage and settings. To maximize battery life, we recommend using the appropriate power mode for your cleaning tasks and charging the vacuum after each use. For further assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 9 months agoBrand expert
Q: How does this vacuum do on carpet?
submitted by bridgetb - 11 months ago
A: Does not work on ruggables
submitted byErin N - 7 months agoA: Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. This vacuum performs well on carpets, especially for picking up pet hair and debris. Its powerful 160W suction is designed to handle various surfaces, including carpeted areas. For further assistance, contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 10 months agoBrand expert
Q: Does this not come with a charger?
submitted by Charger - 5 months ago
A: Dear customer, our machine will come with an original adapter.
submitted byTineco team - 5 months agoBrand expert
Q: is this the same as Tineco - GO Pet Cordless Stick Vacuum (GO303)? Thank you!
submitted by bb - 5 months ago
A: Dear customer, this vacuumDear customer, this vacuum cleaner is a product of the GO series, they are the same. cleaner is a product of the GO series, they are the same.
submitted byTineco team - 5 months agoBrand expert
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Guests are saying
This cordless vacuum is a game changer for pet owners, offering powerful suction and versatility for cleaning various surfaces, including carpets and hardwood floors. Its lightweight design and easy maneuverability make it perfect for tackling pet hair and debris in hard-to-reach areas. The vacuum features a long-lasting battery, a good-sized dust cup, and a convenient handheld option, making it an excellent choice for everyday cleaning tasks.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.8 out of 5 stars with 317 reviews
37% would recommend
103 recommendations
Bad purchase
1 out of 5 stars
Thumbs down graphic, would not recommend
Kr - 5 days ago, Verified purchaser
Liked the color and style
Stopped working after 6 months, Target wont allow refund
1 out of 5 stars
Thumbs down graphic, would not recommend
- 24 days ago, Verified purchaser
Roller bar stopped working within 6 months of purchase (no it’s not clogged with hair or dirt). I’ve taken it out and cleaned it very thoroughly just in case. Target won’t reimburse me! Don’t buy from Target if you want to try this vacuum, at least get directly from manufacturer, so you can get a return.
1 reply from Tineco support team - 17 days ago
Thank you so much for sharing your experience with us, and we truly appreciate you taking the time to provide your feedback. We sincerely apologize for the inconvenience you’ve experienced with your roller bar stopping within just six months of purchase. Please accept our heartfelt apologies for falling short of your expectations. We take your feedback very seriously and are genuinely sorry for the trouble this has caused you. Based on your description, the main issue you encountered was the roller bar ceasing to function after a short period, and you’ve already taken the initiative to thoroughly clean it, confirming it wasn’t clogged with hair or dirt. We also understand your frustration regarding the purchase from Target and the reimbursement issue. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Once again, we are truly sorry for the negative experience you’ve had. Your satisfaction and trust in our brand are of utmost importance to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
Biggest waste of money. DO NOT BUY!
1 out of 5 stars
Thumbs down graphic, would not recommend
Sadieanne12 - 25 days ago, Verified purchaser
Replaced my Dyson V8 after a few years, with this heap of trash. This stick vac is completely worthless and does a subpar job on hard floors. Does not due well next to baseboards, will not work in any kind of rug, and carpet is a solid no-go. I wish I would have returned this after the first use.
1 reply from Tineco support team - 17 days ago
Thank you for sharing your feedback with us. We truly appreciate you choosing our product and are sorry to hear that your experience with the stick vacuum hasn’t met your expectations. Based on your description, it seems that you’ve found the vacuum to be underwhelming on hard floors, ineffective near baseboards, and unsuitable for rugs or carpets. We sincerely apologize for the inconvenience this has caused. Your feedback is invaluable to us, and we take it very seriously. We will thoroughly investigate these issues to ensure continuous improvement in our product and service quality. To help optimize the vacuum’s performance, we recommend the following steps: ● For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Once again, we apologize for the disappointment this has caused. Your satisfaction and trust are of utmost importance to us, and we hope to have the opportunity to regain your confidence in the future.
Inconvenient
2 out of 5 stars
Thumbs down graphic, would not recommend
Singlemom - 1 month ago, Verified purchaser
It's true it works on hard floors. It will shut down if you use it on rugs. But I realize you have to put the small attachment for the rugs and does a pretty good suction on it. But of course the rug attachment is small so it takes longer to clean a big surface. Also the motor/head is too heavy for the body. My arm does actually get sore from using this. It works but is very inconvenient.
1 reply from Tineco support team - 1 month ago
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback, and we’re glad to hear that the machine does a pretty good job with suction, especially when using the appropriate attachment for rugs. We sincerely apologize for the inconvenience and frustration you’ve experienced with the machine. Your feedback is incredibly important to us, and we want to assure you that we take your concerns very seriously and will use them to continuously improve our products and services. Based on your description, it sounds like you’ve encountered a few issues: the unit shuts down when used on rugs without the specific attachment, the rug attachment being small leads to longer cleaning times for larger areas, and the motor/head assembly feels too heavy, causing arm discomfort during use. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Once again, we are truly sorry for the negative experience. Your satisfaction and trust in our brand are of utmost importance to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
Really like it
5 out of 5 stars
Thumbs up graphic, would recommend
Essiej3 - 1 month ago, Verified purchaser
I like that this has powerful suction and really picks everything up. I wish it had a lower setting so I could use on floor covers, they’re so lightweight they get sucked up. This is great on carpet and bare floors. Has accessories to get at corners or furniture. I’d buy again.
1 reply from Tineco support team - 1 month ago
Thank you so much for your thoughtful feedback and for taking the time to share your experience with our vacuum! We're really glad to hear you appreciate its powerful suction and how effectively it cleans both carpets and bare floors. We also appreciate you noting the usefulness of the included accessories for those hard-to-reach spots. We definitely understand your point about wanting a lower suction setting for delicate floor coverings – that's a great suggestion, and we'll certainly take it into consideration as we work on improving our future products. Thank you again for choosing our vacuum and for your positive review. We're thrilled you'd buy it again! If you have any questions or need any assistance in the future, please don't hesitate to reach out. We're here to help!
Complete lemon and T just says sorry
2 out of 5 stars
Thumbs down graphic, would not recommend
1 star is too much - 1 month ago, Verified purchaser
Only works on hard floors. Bogs down on carpet
1 reply from Tineco support team - 1 month ago
We’re truly sorry to hear that your experience with the Tineco vacuum hasn’t been as smooth as you hoped, particularly with its performance on different surfaces. We understand how important it is for a vacuum to work well everywhere in your home, and we appreciate you sharing your feedback. We take your comments very seriously and will use them to help us continuously improve our products and services. Based on your description, the main issue you’ve encountered is that the vacuum works well on hard floors but struggles and “bogs down” when used on carpet. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, please ensure you are using the appropriate suction setting for carpet, if your model has adjustable power modes. Please be aware that we do offer a two-year warranty on our machines. We’d love to assist you further and understand if there might be any specific settings or usage tips that could help improve its performance on your carpet. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to addressing your concerns and finding the best possible solution.
Disappointed
1 out of 5 stars
Thumbs down graphic, would not recommend
Susan - 1 month ago, Verified purchaser
I’ve had this less than a year and the motor died
1 reply from Tineco support team - 1 month ago
We are truly sorry to hear that you’ve experienced issues with your Tineco vacuum so soon after purchase, especially with the motor failing before a year has even passed. We understand how frustrating this must be, and we appreciate you sharing your experience with us. We take your feedback very seriously and will use it to continuously improve our products and services. Based on your description, the main issue you’re facing is that the vacuum’s motor has stopped working after less than a year of use. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Please be aware that we offer a two-year warranty on our machines. We’d love to assist you further in resolving the issue with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.
Broke after 3 months
1 out of 5 stars
Thumbs down graphic, would not recommend
MSG - 2 months ago, Verified purchaser
The vacuum head is too heavy for the suction pipe construction. The connector piece up near the motor is made of plastic, and it has already cracked. Now it won't stay attached. It broke after just three months of use. Money down the drain.
1 reply from Tineco support team - 2 months ago
We’re truly sorry to hear that your Tineco vacuum experienced damage so quickly. We understand how frustrating it is when a product doesn’t hold up as expected, especially when you rely on it for cleaning. Based on your description, the main issues you’ve encountered are that the vacuum head feels too heavy for the suction pipe, leading to a plastic connector piece near the motor cracking after only three months of use, and subsequently, the head no longer staying attached. This is certainly not the experience we want you to have, and we regret that it resulted in feeling like your money was wasted. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). They can discuss the specific issue with you and explore potential warranty options or repairs under warranty, as this seems like a manufacturing or design-related failure. We take your feedback very seriously regarding the durability and construction of our products. We will review your comments about the connector piece and overall design to make improvements for future models.
Great for hardwood, doesnt work on rugs
3 out of 5 stars
ak - 2 months ago, Verified purchaser
I really love this vacuum and how lightweight it is. It’s also a really pretty color. The suction is STRONG, and works great on carpets and hardwood floors, but it immediately turns off if you try to vacuum a rug. It sucks it up and gets stuck. No matter what setting I try, it won’t vacuum rugs, which is the main reason I bought it. I previously had a shark cordless vacuum and the suction wasn’t as strong and I was able to vacuum my washable rugs with no problem. I will most likely be returning this because I can’t use it everywhere in my house. The battery does last for a really long time though, I can vacuum two levels of my house with it.
1 reply from Tineco support team - 2 months ago
Thank you for taking the time to share your feedback about our vacuum. We’re thrilled to hear that you love its lightweight design, attractive color, strong suction on carpets and hardwood floors, and the long-lasting battery life that allows you to vacuum two levels of your house. Based on your description, we understand that you’ve encountered issues with the vacuum getting stuck when trying to vacuum rugs. We apologize for this inconvenience and want to assure you that we take your feedback seriously. We will pas…ction and longest use time. We’d love to assist you further and help find a solution that works for you. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Thank you for choosing our product, and we hope to have the opportunity to improve your opinion of Tineco.
Love it
5 out of 5 stars
Thumbs up graphic, would recommend
Walker3 - 2 months ago, Verified purchaser
Great suction and battery life!
1 reply from Tineco support team - 2 months ago
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you are pleased with the great suction and battery life of our product. It’s our goal to provide you with reliable and efficient cleaning solutions, and we’re glad to know that we’ve succeeded in meeting your expectations. We appreciate your choice to use our product and are committed to delivering high-quality and reliable solutions for your cleaning needs. If you ever encounter any issues or have suggestions for improvement, please know that we are always here to listen and strive for excellence. Thank you again for your support, and we look forward to continuing to serve you with products that simplify your life.
Stopped working after a few months
1 out of 5 stars
Thumbs down graphic, would not recommend
s - 2 months ago, Verified purchaser
Suction was terrible. Started making a loud noise and then stopped working after a few months.
1 reply from Tineco support team - 2 months ago
Thank you for taking the time to share your feedback. Your experience is extremely important to us, and we are committed to using your feedback to improve our products and services.We apologize for the inconvenience this has caused you. For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain strong suction and extend the use time of your vacuum. We’d love to assist you further and help resolve these issues. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're here to help and ensure you have a satisfying experience with our products. Thank you for your understanding, and we hope to have the chance to improve your opinion of our brand.
Battery life is terrible
2 out of 5 stars
Thumbs down graphic, would not recommend
Laura - 2 months ago, Verified purchaser
The vacuum itself works good. But the battery only lasted 6 months. Now it will light up green like it’s charging, but after a day on the charger, it doesn’t work.
1 reply from Tineco support team - 2 months ago
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve encountered issues with the battery life of your vacuum. We genuinely appreciate your comments as they help us improve our products and services. Based on your description, it seems that the vacuum itself is functioning well, but you’re experiencing problems with the battery not holding a charge after six months of use. For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will ensure maximum suction and extended use time. We’d also like to inform you that your vacuum comes with a two-year warranty. If the issue persists, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to resolving your concerns. Once again, thank you for your feedback, and we hope to continue providing you with a cleaning experience that meets your expectations.
Another vacuum, another disappointment.
3 out of 5 stars
Thumbs down graphic, would not recommend
MonstrMom - 3 months ago
***Absolute rubbish for rugs/carpets of ANY type. The multi-surface label is a LIE!*** If you have nothing but hard floors, furniture to get pet/kid muck out of, and baseboards to clean, this will be a fantastic vacuum for you. It’s got great power, hangs nicely on the wall on a charging dock, is lightweight, and gets my full first story floor done in a single charge. I like it better than both the Dyson and the Shark models I’ve thrown out in fits of rage and disappointment. That being said, if you’re like me and have area rugs scattered about your home, you’ll quickly be annoyed at having to find an alternate way to clean them as this fella just quits the second it touches anything soft. High pile, low pile, large, small, doesn’t matter. No way to adjust the suction for carpets (all three settings result in the “oh nooooo!” *dies dramatically* effect) Anyways. I’ll replace it with another model that is *actually* multi-surface. Hopefully. Who freakin’ knows. So tired of searching for a vacuum that just… works as advertised. *grumble*
1 reply from Tineco support team - 3 months ago
Thank you for taking the time to share your feedback on our vacuum. We're truly sorry to hear that it has not met your expectations, especially regarding its performance on rugs and carpets. We appreciate your honesty in expressing your concerns. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We'd love to assist you further and help resolve these issues. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're here to help and committed to ensuring you have a positive experience with our brand. Thank you again for your feedback. We're always looking for ways to improve and appreciate your insight.
Poor quality/ suction/ power
1 out of 5 stars
Thumbs down graphic, would not recommend
TPAT - 3 months ago, Verified purchaser
After a few months of use, the vacuum does not last even after a full charge and does not work at the highest speed setting no matter how much you let it charge. I wouldn’t recommend this vacuum.
1 reply from Tineco support team - 3 months ago
We are truly sorry to hear about your unsatisfactory experience with our vacuum. We appreciate your feedback as it helps us improve our products and services. Rest assured, we take your concerns seriously and are committed to addressing them. Based on your description, it seems that you are experiencing issues with the battery life and the vacuum’s performance on the highest speed setting, even after a full charge. We understand how frustrating this can be, and we apologize for the inconvenience caused. For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will help maintain strong suction and extend the use time. If you continue to experience issues, please know that our customer service team is here to help. We’d love to assist you further and resolve this matter to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are dedicated to providing you with a solution that meets your needs. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with our brand.
Does not work on multiple surfaces as it claims
1 out of 5 stars
Thumbs down graphic, would not recommend
Kyle - 3 months ago, Verified purchaser
This product does not work on multiple surfaces as it claims. The second you try to run it on carpet or a rug the motor will jam and shut off. I thought for sure I was doing something wrong so I contacted their customer support. Here was their response. “Based on your description, this is most likely due to the fact that our vacuums are designed to be used primarily for hard floor cleaning and not for carpet use. Therefore, we do not recommend that you use this vacuum cleaner for carpet cleaning. To protect your carpets and vacuum cleaner and to ensure the best cleaning results, we recommend that you only use this vacuum cleaner on flat surfaces.”
1 reply from Tineco support team - 3 months ago
Thank you for reaching out to us with your feedback on the Tineco GO Pet. We’re sorry to hear that you’ve encountered issues with its performance on carpets and rugs. We appreciate your patience and understanding as we work to address your concerns. Based on your description, it seems that the motor jams and shuts off when used on carpets and rugs. Our vacuums are designed to be used primarily for hard floor cleaning, such as vinyl, tile, and sealed wood floors, and are not recommended for use on carpets or rugs. If you have any further questions or concerns, please feel free to contact us.
Not for Rugs/Carpet
2 out of 5 stars
Thumbs down graphic, would not recommend
Rachel - 3 months ago
This works fine on hard floor, but gets stuck the moment it encounters carpet or rugs. I do not recommend this product for that reason.
1 reply from Tineco support team - 3 months ago
Thank you for your feedback on the Tineco GO Pet. We’re glad to hear that you’ve found it effective on hard floors, but we understand your disappointment with its performance on carpets and rugs. We apologize for any inconvenience this may have caused and appreciate your patience as we address your concerns. Based on your description, the Tineco GO Pet is experiencing difficulty when transitioning from hard floors to carpets and rugs. We want to clarify that the Tineco GO Pet is designed for use on non-carpeted floors such as vinyl, tile, and sealed wood floors. It is not recommended for use on carpets or rugs. If you have any further questions or concerns, please feel free to contact us. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to provide you with personalized support and address any additional questions or concerns you may have.
nope!
1 out of 5 stars
Thumbs down graphic, would not recommend
Mallory - 3 months ago, Verified purchaser
I have always used Dysons and bought this just to keep on my guest room upstairs. HORRIBLE! Sucks and not in a good way. I've only used twice and now it's past the return date by 3 days and I am stuck with it. Going to the trash.
1 reply from Tineco support team - 3 months ago
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues you've encountered with your vacuum's performance. Based on your description, it seems that the main issue is with the vacuum's suction power, which has led to your dissatisfaction with the product. We'd love to assist you further and explore possible solutions. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our dedicated team is ready to help address any concerns and provide assistance. We appreciate your patience and understanding as we work to enhance our products. We're committed to delivering high-quality solutions that meet and exceed our customers' expectations. Thank you for giving us the opportunity to improve and serve you better.
No
1 out of 5 stars
Thumbs down graphic, would not recommend
Jolene - 4 months ago, Verified purchaser
Battery didn’t last long
1 reply from Tineco support team - 4 months ago
We are truly sorry to hear about your experience with our product. We understand how frustrating it can be when things don’t work as expected, and we want to assure you that we take your feedback very seriously. We’re committed to using your comments to improve our products and services. Based on your description, it seems that the battery life of your device did not meet your expectations. We recommend, for optimal performance, that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we’d like to remind you that your machine is covered under our two-year warranty. If you continue to experience issues, please don’t hesitate to reach out to our customer service team. You can contact us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve your concerns. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to improve your experience with us.
Vaccuum
5 out of 5 stars
Thumbs up graphic, would recommend
vpearce - 4 months ago, Verified purchaser
Easy to use. Loved the touch of color. The roller can be removed to deep clean brush.
1 reply from Tineco support team - 4 months ago
Thank you for your positive review! We’re delighted to hear that you appreciate the ease of use and the colorful design of our product. It’s also great to know that the removable roller for deep cleaning is a feature you love. We’re committed to ensuring the highest quality and functionality in our products. If you have any further feedback or need assistance, please feel free to contact us at any time. Your satisfaction is our priority!
Great Product
4 out of 5 stars
Thumbs up graphic, would recommend
Christina - 4 months ago, Verified purchaser
I absolutely love this product. No tangles yet and I have 3+ ft long hair and a dog. This is a game changer. Only things I would change is the quality of plastic the holder is and how many support holes/screws. I think it is a bit flimsy for how many items are on it. But otherwise I would recommend greatly!
1 reply from Tineco support team - 4 months ago
Thank you for your glowing review! We’re thrilled to hear that our product has been a game changer for you. We’re glad it’s living up to your expectations in terms of tangle-free performance. Your feedback on the holder’s quality and stability is invaluable, and we’ll certainly take it into consideration for future improvements. We’re grateful for your recommendation and want to assure you that we’re committed to enhancing the quality of our products. If you have any more feedback or need assistance, please feel free to reach out to us at any time. Your satisfaction is our top priority!