Google 2nd Generation Wired Nest Protect Detectors: Carbon Monoxide & Smoke Alarm, Smartphone App, AA Lithium Battery

Hello there, AlexK. Thanks for sharing your review on Nest Protect(wired).. We're glad to hear that your experience with your Nest Protect has been helpful for your home. Your feedback on possible replacement parts are appreciated and rest assured that we'll relay this to the right team for potential improvements we may provide in the future. If you have additional questions or need further assistance, please don't hesitate to contact us by visiting our Google Help site.

Hi Caffy, thanks for sharing the details of your feedback about the Nest Protect. We’re sorry to hear that you came across this Pathlight feature issue. We have tested Nest Protect's light brightness range to ensure the best performance while preserving battery life. The default setting is bright enough to light your way in the dark without draining the batteries quickly. Changing the brightness will affect its battery life. Nest Protect’s long-life LEDs have been rated to exceed the product lifetime (7 years for 1st gen Nest Protect, 10 years for 2nd gen), so Pathlight should work for as long as your Nest Protect does. To change settings: - Tap the Settings Nest settings icon on the Nest app home screen. - Scroll down and select the Nest Protect that you want to change settings for. - If you want to change Pathlight brightness, select Brightness. Then choose Low, Medium, or High. If you want to switch Pathlight on or off, Select Nest Sense, then select Pathlight. You can then set Pathlight to On or Off. If you have a wired Nest Protect, you can also choose Always On. Important: The brightness and on/off settings you choose will also affect the Nightly Promise light. However, even if the light is set to off, your Nest Protect will continue to test itself and the Nest app will let you know if everything is OK or if there's a problem. - Changes to Nest Protect’s Pathlight settings will take effect within a day for a battery-powered Nest Protect and within an hour for a wired Nest Protect. A clock icon in the app indicates the pending change. - To update Pathlight settings immediately, press the button on your Nest Protect once. We’re always here to help improve your experience and you’ll find us available through our support channels here: https://support.google.com/googlenest/gethelp

Hi Zach, we appreciate your feedback on your Nest Protect. We can see that you're experiencing some difficulties with your Nest Protect. We'd like to know more so we can better assist you with your concern. Please contact us on our Google Help page and let our support specialists help you with your device. You can reach us on our help page here: https://support.google.com/googlenest/gethelp

Hi Salee, thanks for posting a review. We’re sorry to hear that Nest Protect didn’t meet your expectations. Nest Protect can be silenced through the Nest App and by pressing the device button. Here’s how you can silence your Nest Protect using the app: - Tap or swipe the alert to view its details. - If it’s safe, walk over to Nest Protect. You'll only be able to use App Silence when you're within a few feet of the Nest Protect that originally sounded the alarm. Make sure you've checked conditions in the room before silencing. - Tap the yellow Silence button. If you’re out of range or if the smoke level is too high, the button will be red, indicating the alarm can’t be silenced with the Nest app. - Tap and hold the large button. We understand that it would be easier if all your Google devices would be in one app. Our engineers and developers are always working with the integration to meet our customer’s expectations. In the meantime, we hope you will keep enjoying your Nest Protects since they provide you with one of the most reliable smoke and Carbon Monoxide detectors in the market. If you need assistance, you can always reach out to us using this link: https://support.google.com/googlenest/gethelp