Greenworks 6pc Precision Screwdriver Set

Thank you for your feedback, Brandon. This precision screwdriver set is designed for light-duty tasks involving small, low-torque screws. What you described, stripping screws during use, is not expected, and we understand how frustrating that can be, especially on delicate electronics like a camera. A few factors can impact performance, such as using the exact bit size for the screw and applying minimal, controlled pressure. That said, the tools should still hold up under normal use, and your experience is not the standard we aim for. We recommend reaching out to Greenworks customer success team for assistance, they can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have the screwdriver set with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. We appreciate you bringing this to our attention.

Hello Gummies. Thank you for sharing your feedback. We are sorry to hear that the screwdriver set did not meet your expectations in terms of build quality and ease of use. This set is intended for light-duty precision tasks, and we understand how frustrating it can be when the case is difficult to open. For easier access, we recommend placing the case on a flat surface and applying gentle, even pressure near the latch while lifting, rather than pulling from one side. This can help prevent binding and make opening smoother. Your comments have been noted and will be shared with our product team, as customer input helps guide future improvements. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello Vikki. Thank you for your honest feedback. We are sorry to hear the tool set did not meet your expectations and that you had difficulty with both the storage box and the screwdrivers themselves. We appreciate you pointing this out and will share your comments with our product team for review. This set provides the durability, versatility, and precision you need to get the job done efficiently and effectively. The pieces are made of Steel and is best used material application are Metal, Wood, Masonry and Plastic. We hope the above information has been helpful. If you have a specific question or would like more information, we urge you to start a Live Chat on Greenworks Tools website (www.greenworkstools.com) or speak to a Greenworks representative directly at 1-888-909-6757 (1-888-90WORKS).