A: Thank you, one last question that came up, can multiple phones be used for the camera? We will have the one camera, but will have 3 or phones that we will want to use as anyone one of the 4 people will be monitoring the baby at different occasions.
A: @Mernween The MOBI Smart App allows you to connect multiple smart devices, including the MobiCam HDX Camera. One of the features of the MOBI Smart App is that you can share your smart devices, such as MobiCams, MOBI Security sensors, MOBI Doorbells, Mobi Smart Electric Plugs, etc. with multiple users! You can either build a virtual home in the MOBI Smart App and share ALL of your devices with your family members, or you can share an individual device with another user! All the other user needs to do is create an account with the MOBI Smart App. Once their account is made, you go to your device's settings and tap "Share Device." Once you're there, you type in the user's email, and BOOM! You're now sharing your device with them. You can also choose to remove them from your device at any time.
A: Hello, once you have successfully connected your camera through a 2.4GHz wifi network, onto your MOBI account, you can view live camera feed from anywhere as long as you are utilizing internet/wifi from the viewing device. You must be connected to 2.4 (2G) WiFi from your phone while setting up the camera. Once connected, if your internet provider provides 5G you are welcome to utilize that after.
A: Hello Chris, thank you for reaching out. The MobiCam is not compatible with a desktop computer. We recommend connecting to the MOBI App on your mobile device.
A: Hello and thank you for reaching out. Motion detection alerts are sent to your mobile device from the App and it doesn't have to be open to receive them. You can also check your message board on the App at any time when accessing the MobiCams and you will find any motion detection alerts there as well.
A: Hello Roger, thank you for reaching out to us. We want to assure you that our MobiCams use Amazon's triple-security encryption servicing and that at no point would any individual have access to your device without having your login information at hand. Since our founding in 2003, we have prided ourselves in maintaining the security and integrity of our customers. Also, our security test server is constantly being challenged and tested by a hired group of cybersecurity technicians that find any breaches in our security systems. As of now, there have been no breaches, but we constantly update our applications for security purposes in compliance with Apple iOS and Samsung Android to ensure that your data is safe.
A: Hello Roger, thank you for reaching out to us. 4 Mobicams can be viewed simultaneously via the MOBI Smart App.
A: Hello Roger, thank you for reaching out. We use a standard USB-Type A cord. Which is primarily used for Android mobile devices. You can purchase these at most retailers that sell electronics.
A: Hello and thank you for reaching out. We recommend doing a IR Sensor (night vision) reset. In a brightly lit room or daylight, gently cover the night vision sensor (found above the camera lens) until you hear it 'click' to night mode. Uncover and let it 'click' back to daylight mode. Repeat this process five times.
A: Hello JB, Thank you for reaching out to us. When you have a dual-band router we recommend splitting the router where there are individual unique sign-in/password for each network. Once this has been done you should have no issue solidifying a connection for the MobiCam to your Wi-Fi. Without the split, the router has the potential of one network emitting a charge over another causing interference. Therefore, if connected the MobiCam may go offline, or in setting up it won't connect.
A: Hello Kadijah, Thank you for reaching out to us. The steady light on the camera indicates the power source and connection to the Wi-FI. If blinking, it is offline and trying to reconnect. If you are having night vision trouble, I have attached some ways to troubleshoot. In a brightly lit room or daylight, gently cover the night vision sensor (found above the camera lens) until you hear it 'click' to night mode. Uncover and let it 'click' back to daylight mode. I hope this helps Repeat this process five times.
A: Thank you for taking the time to reach out! The monitoring camera can be viewed on the app from any location.