Hi Rachel, We're truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating it can be when a product doesn’t work as intended right out of the box. Your feedback is important, and we’re here to help make things right. If you haven’t already initiated a return, please reach out to our support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so we can assist you further. We appreciate you giving us a try and hope to earn your trust in the future. Kind Regard, Ninja Kitchen.

Hi Ally, Thank you for taking the time to share your experience with the Nutri-Blender Pro. We’re truly disappointed to hear that the design didn’t meet your expectations, especially since you’ve had great experiences with other Ninja products in the past, we really value your loyalty. We appreciate your recognition of the blender’s power, but we understand how frustrating it can be when issues impact usability. Your feedback about the blade lids, leakage into the motor base, and the dishwasher-safe cups affecting the fit is incredibly helpful. We’re actively working to improve our designs, and insights like yours play a big role in that process. If you haven’t already, we’d love to connect with you directly to see how we can help resolve this issue or offer a solution. Please reach out to our Customer Support team at 1-800-365-0135, we’re here to help. Thanks again for your honest review and for being part of the Ninja family. Warm regards, Ninja Kitchen US

Hello Alvina, Thank you for your honest review and feedback. We’re truly sorry to hear about your experience with the Ninja Nutri-Blender Pro. You mentioned that while the blender is very powerful, the design has been disappointing, specifically the blade lids being part of the motor connection, which allows leaks to reach the base, and the lids not securing properly to the cups. We also understand your frustration with the dishwasher-safe cups becoming a worse fit over time. We’re especially grateful that, despite this experience, you shared that you’ve always been happy with Ninja products, and we’d really like to keep it that way moving forward. Feedback like yours is considered golden, and it helps us improve so we can better serve you in the future. If you're currently experiencing leaking issues, please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Hello Jay, Thank you for sharing your experience, we truly appreciate your loyalty to Ninja over the years. We're very sorry to hear that your blender has failed after only 10 months of use. That’s certainly not the experience we want our customers to have. We’d love the opportunity to make this right. Please reach out to us at 1-800-365-0135, where one of our product specialists will be happy to assist you. Your satisfaction and safety are extremely important to us, and we hope to restore your confidence in our brand. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with the cups of your Ninja Nutri-Blender. We will absolutely share your feedback regarding this situation as well as the warranty policies with the relevant teams internally so we can work to avoid this from happening again. If you need any further assistance with your blender, please don’t hesitate to reach back out to our team at 1-800-365-0135, and we will gladly assist you. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you're missing the blade's top cover from your order. If you still need assistance with this, please reach out to our team by phone at 1-800-365-0135; we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Hi dear customer, Thank you for taking the time to share your feedback on the Ninja Nutri-Blender Pro. We're sorry to hear that you’ve experienced a burning smell and concerns about the motor after just over a year of use. We understand how disappointing this must be, especially given how frequently you've relied on it. Our goal is to provide reliable, long-lasting products, and it’s clear this experience hasn’t met those expectations. We’d love the opportunity to look into this further for you. Please give us a call at 1-800-365-0135 so we can assist you directly. Kind regards, Ninja Kitchen